I have used six star cruises on many occasions and had excellent service but my last experience was not up to their usual standard. I never actually got a telephone call from my concierge it was always email me please, when sometimes a discussion is needed. I understand all travel has had issues but being asked for final balance of around £7000 before i even had my flights booked was ridiculous. I found i was the one chasing everything that needed doing, it did not help being given wrong reference numbers for flights and being told to ring BA myself to sort it. The whole process from cruising re opening to going on my cruise has definitely not been six star. The only way i got to speak to someone was to call the number to book a holiday and i was answered within minutes! NOT GOOD SIX STAR