Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,363 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,363 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank goodness the Holidays are back- so have been in touch with Laura Wing and as per usual she was so helpful and is always aware that l feel confident that l understand what l want and no hidden extra's. Sis Star Cruises and 6 stars for Larua Wing.”

Helpful Report

Posted 4 years ago

“Both our River Cruise and Ocean Cruise for this year booked through Scott was done with great professionalism and friendliness. Any query was handled promptly.”

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Posted 4 years ago

“Dan was excellent when taking over from the non-existent Laura with my queries and subsequent cruise booking. Very attentive, and very swift in returning calls and information. Excellent well done Dan”

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Posted 4 years ago

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Posted 4 years ago

“Claire was excellent friendly and professional in what were protracted discussions. One issue I have with the booking is once I made the booking with Oceania and transferred to SixStar I received an invoice from SixStar that refers to documentation which I was unsure was SixStar or Oceania which I had possibly not received. The Invoice I did receive was incorrect and had no detail. I phoned and was advised that they could not see the necessary information, were waiting for the invoice and communication was possibly in Clare’s emails to which they had no access and could I wait until her return on Tuesday. All a bit concerning as I wanted to check all was in order while it was still fresh in my mind but agreed to wait as I had no alternative. A covering letter with the invoice explaining what was happening would have been reassuring instead I had to phone for clarification making the process less positive.”

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Posted 4 years ago

“As usual, we had Excellent service from Lisa Mallon who always goes over and above to satisfy our needs.”

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Posted 4 years ago

“Andrew was very patient and understanding of our requirements. Helpful and knowledgeable .”

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Posted 4 years ago

“Having tested positive for COVID we had to cancel our upcoming Canaries cruise on Seabourn. However, Stacey helped us with the cancellation and has now booked us another cruise with the cruise credits. As always, Stacey was excellent.”

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Posted 4 years ago

“Stacey Williams was a pleasure to deal with was very helpful and knowledgeable thanks for your help Stacey”

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Posted 4 years ago

“My first time booking with six star cruises and Stacey Williams was very knowledgeable and helpful would recommend booking with this company.”

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Posted 4 years ago

“Excellent customer service from Scott, explained clearly what was included”

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Posted 4 years ago

“To the extent that my booking experience was conducted by email it was entirely satisfactory. To the extent that it was conducted by telephone it was a disaster. I indicated to Sandie Collier that I abhor business dealings by telephone and asked that we continue to deal by email. No, Sandie indicated, it was necessary to speak by telephone in order for her to get credit/debit card details (agreed) and in order that she could run through matters generally (strongly disagreed). To what end I do not know our conversation dealt with the following topics. The merits of a room in the bow of the ship or midship. The need for flights at the beginning and/or end of the cruise. Special events for my wife or me during the cruise. All of these I generally understood, though I did not understand why they could not have been dealt with by email. And then began a lengthy exposition on the subject of alcoholic beverages generally, champagne and premium beverages and the presence of alcoholic beverages in the room which I did not understand at all. All this absorbed fifteen minutes of my time, took place one hour later than I had expected and caused my wife to have to hold our dinner, there being a two hour time difference between the UK and South Africa. Please can the customer's wishes be respected. Thank you. Wilson McLeod”

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Posted 4 years ago

Dear Mr McLeod Thank you for your recent review. We are a customer focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I am very glad to hear that Sandie dealt with your booking and that you were happy to converse with her over email, as we are an online agency, we can communicate with our customers via this method however some aspects of the booking process must be completed verbally to agree to the contract between us as a business and the customer. Rest assured your comments have been noted in full on your review as well as the history of your booking. May I thank you once again for taking the time to contact us, can I assure you that all customer service matters are taken very seriously and that we do value all the feedback we receive. Kind regards Customer Relations Executive

Posted 4 years ago

“Paula Molloy - efficient as always”

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Posted 4 years ago

“Six Star Cruises have provided a top notch service, Sandie Collier has been an excellent travel consultant. Thank you, Sandie.”

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Posted 4 years ago

“Andrew was extremely helpful with my booking I would recommend him and Six Star cruises”

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Posted 4 years ago

“Stacey Williams who booked the cruise is always very efficient helpful and informative.”

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Posted 4 years ago

“Made my cruise booking for 2024 with Scott Perry and found him to be very friendly and answered all my questions. Hassle free and now look forward to my 70th birthday celebrations in two years' time!”

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Posted 4 years ago

“Friendly, easy to deal with, knowledgeable staff who go out of their way to help.”

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Posted 4 years ago

“Excellent service as usual from Andrew, answered my many questions quickly and found out information we needed very efficiently - I am not putting all my bookings through Six Star with Andrew where previously i used to use another agent as well”

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Posted 4 years ago

“Good service every time! We are always dealt with by Dan and he’s great, almost like a friend now!”

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Posted 4 years ago

Six Star Cruises is rated 4.8 based on 5,363 reviews