Six Star Cruises Reviews

4.8 Rating 5,507 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

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4.8

Based on 5,507 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From start to finish Lisa Mallon was excellent! She was relentless in her pursuit of getting us good flight times through Azamara who were difficult to get through to. Cannot fault Lisa in any way. However, when Lisa wasn’t available we spoke to 3/4 other concierges who did not appear to be particularly able to help. We would suggest concierges working in teams to be able to always have access to someone who can actively assist all days that Sixstar are open. This would cover absences and holidays of a customers main concierge.”

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Posted 4 years ago

“Again, a superb experience travelling with the help of Six Star. Trust is important and they deliver. Wouldn’t want anyone else. If in doubt contact Stacey Williams. Star performer”

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Posted 4 years ago

“Stacey Williams was very pleasant and friendly to deal with and efficiently completed our booking”

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Posted 4 years ago

“Unfortunately through no fault of Six Star Cruises we’ve been waiting for the flight locator code so we can book our seats. Azamara is the problem, I’ve contacted them twice and there not the most helpful. I know it’s difficult times, but how hard is it to get this number. Andrew whittle is fabulous very helpful you’ve got a good one there. Other than this problem Six Star is very good.”

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Posted 4 years ago

“As always Stacey Williams was friendly, knowledgeable, efficient and very helpful. I have already recommended friends thinking about a cruise to get in touch with her.”

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Posted 4 years ago

“Interaction with Lisa was excellent; efficient!”

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Posted 4 years ago

“Six Star Cruises really is the one-stop-shop for luxury cruises. The top cruise companies are accessible through SSC and pricing seems to be unbeatable. The service we have received from Stacey has been exceptionally high.”

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Posted 4 years ago

“This was our first time booking with Six Star Cruises, what a superb experience it was. Out Concierge was Stacey and I can honestly say she provided the best experience I’ve ever had from the start of the enquiry to the final call a few days before we left for our cruise to check we had everything in place so nothing could go wrong or we’d accidentally forgotten to do something. Absolutely the best travel agent experience ever. The Cruise was with Azamara which was also superb. Thank you so much Stacey and hopefully we’ll be booking again soon.”

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Posted 4 years ago

“I had very clear information making the booking”

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Posted 4 years ago

“Have used Six Star for many years and always rated them Very Good. Unfortunately, our last, and now our current, bookings have not been what we had come to expect. Hopefullu, this current one will turn out okay!”

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Posted 4 years ago

“Very professional Excellent value Really helpful and knowlegeable.”

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Posted 4 years ago

“All was good except Dan went on holiday without letting me know at a critical time but it seems most of the problems were of my making. \I would not recommend BA business class \I have had more room and better service on Ryanair.”

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Posted 4 years ago

“phone answered promptly and politely, helpful, have not ben on cruise yet.”

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Posted 4 years ago

“Really pleased with the service. Erin was extremely helpful.”

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Posted 4 years ago

“Terrible customer service, quick to take your money but do not answer the phone or emails when the cruise is cancelled and you want your refund. Over 100 days now and still nothing.”

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Posted 4 years ago

Thank you for taking time to share your feedback, we're sorry to hear that you've had a poor experience with us and we would like to investigate this further. So that we can look into this for you please could you provide your booking reference number?

Posted 4 years ago

“All good very professional”

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Posted 4 years ago

“Six star service - extremely efficient and knowledgeable”

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Posted 4 years ago

“Overall excellent experience exceeding anything we have previously experienced. Particularly at the moment it is very important to be able to speak to someone even with all the info on the websites. I only experienced a very short delay before the phone was answered, a good start. After that speaking with Erin was a pleasure. Not only did she go out of her way to help but she was also very well informed about the detail of what we were looking for. This is certainly not always the case. Not only that but Erin has continued to help after the booking was made and responds very quickly. I will certainly be calling her for future cruises”

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Posted 4 years ago

“Absolutely fabulous , efficient service as previously experienced . Chris Kelly was extremly helpful - nothing too much trouble . Very speedy - no hanging on - just got on with it & booked the cruise we wanted - brilliant deal .”

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Posted 4 years ago

“I have been very pleased with the assistance given by Andrew in finding a suitable cruise for myself and two friends on Silversea. He has been extremely helpful and has dealt with any queries promptly. However, I have to mention the negative aspect which is that on three occasions I have had to wait 20 to 30 minutes before anyone answered my call. When I mentioned this to a colleague of Andrew's, I was told that some customers are waiting 40 minutes!! I was advised that new staff are currently being trained so hopefully the situation will improve.”

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Posted 4 years ago

Six Star Cruises is rated 4.8 based on 5,507 reviews