Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,446 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,446 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

Write Your review

Tell us how Six Star Cruises made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Now I have found Shelley I will continue to book with sixstar cruises. She was great and I would recommend her to anyone looking to book a cruise with any cruise line not just the six star cruise lines”

Helpful Report

Posted 4 years ago

“cruise booked, you then cancelled the cruise the day after we paid the money it has now been 65 days and you have not sent the money back even though i have contacted Azamara and they confirmed they have sent all the money in full back too you, you keep promising to sen the money back and yet you don't”

Helpful Report

Posted 4 years ago

Thank you for your review, Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to write your review. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review it is very much appreciated. Kind regards Sharon Briney Senior Customer Relations Executive.

Posted 4 years ago

“Booked with Six Star many times and have always had an excellent service from them”

Helpful Report

Posted 4 years ago

“Thank goodness the Holidays are back- so have been in touch with Laura Wing and as per usual she was so helpful and is always aware that l feel confident that l understand what l want and no hidden extra's. Sis Star Cruises and 6 stars for Larua Wing.”

Helpful Report

Posted 4 years ago

“Both our River Cruise and Ocean Cruise for this year booked through Scott was done with great professionalism and friendliness. Any query was handled promptly.”

Helpful Report

Posted 4 years ago

“Dan was excellent when taking over from the non-existent Laura with my queries and subsequent cruise booking. Very attentive, and very swift in returning calls and information. Excellent well done Dan”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Claire was excellent friendly and professional in what were protracted discussions. One issue I have with the booking is once I made the booking with Oceania and transferred to SixStar I received an invoice from SixStar that refers to documentation which I was unsure was SixStar or Oceania which I had possibly not received. The Invoice I did receive was incorrect and had no detail. I phoned and was advised that they could not see the necessary information, were waiting for the invoice and communication was possibly in Clare’s emails to which they had no access and could I wait until her return on Tuesday. All a bit concerning as I wanted to check all was in order while it was still fresh in my mind but agreed to wait as I had no alternative. A covering letter with the invoice explaining what was happening would have been reassuring instead I had to phone for clarification making the process less positive.”

Helpful Report

Posted 4 years ago

“As usual, we had Excellent service from Lisa Mallon who always goes over and above to satisfy our needs.”

Helpful Report

Posted 4 years ago

“Andrew was very patient and understanding of our requirements. Helpful and knowledgeable .”

Helpful Report

Posted 4 years ago

“Having tested positive for COVID we had to cancel our upcoming Canaries cruise on Seabourn. However, Stacey helped us with the cancellation and has now booked us another cruise with the cruise credits. As always, Stacey was excellent.”

Helpful Report

Posted 4 years ago

“Stacey Williams was a pleasure to deal with was very helpful and knowledgeable thanks for your help Stacey”

Helpful Report

Posted 4 years ago

“My first time booking with six star cruises and Stacey Williams was very knowledgeable and helpful would recommend booking with this company.”

Helpful Report

Posted 4 years ago

“Excellent customer service from Scott, explained clearly what was included”

Helpful Report

Posted 4 years ago

“To the extent that my booking experience was conducted by email it was entirely satisfactory. To the extent that it was conducted by telephone it was a disaster. I indicated to Sandie Collier that I abhor business dealings by telephone and asked that we continue to deal by email. No, Sandie indicated, it was necessary to speak by telephone in order for her to get credit/debit card details (agreed) and in order that she could run through matters generally (strongly disagreed). To what end I do not know our conversation dealt with the following topics. The merits of a room in the bow of the ship or midship. The need for flights at the beginning and/or end of the cruise. Special events for my wife or me during the cruise. All of these I generally understood, though I did not understand why they could not have been dealt with by email. And then began a lengthy exposition on the subject of alcoholic beverages generally, champagne and premium beverages and the presence of alcoholic beverages in the room which I did not understand at all. All this absorbed fifteen minutes of my time, took place one hour later than I had expected and caused my wife to have to hold our dinner, there being a two hour time difference between the UK and South Africa. Please can the customer's wishes be respected. Thank you. Wilson McLeod”

Helpful Report

Posted 4 years ago

Dear Mr McLeod Thank you for your recent review. We are a customer focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I am very glad to hear that Sandie dealt with your booking and that you were happy to converse with her over email, as we are an online agency, we can communicate with our customers via this method however some aspects of the booking process must be completed verbally to agree to the contract between us as a business and the customer. Rest assured your comments have been noted in full on your review as well as the history of your booking. May I thank you once again for taking the time to contact us, can I assure you that all customer service matters are taken very seriously and that we do value all the feedback we receive. Kind regards Customer Relations Executive

Posted 4 years ago

“Paula Molloy - efficient as always”

Helpful Report

Posted 4 years ago

“Six Star Cruises have provided a top notch service, Sandie Collier has been an excellent travel consultant. Thank you, Sandie.”

Helpful Report

Posted 4 years ago

“Andrew was extremely helpful with my booking I would recommend him and Six Star cruises”

Helpful Report

Posted 4 years ago

“Stacey Williams who booked the cruise is always very efficient helpful and informative.”

Helpful Report

Posted 4 years ago

“Made my cruise booking for 2024 with Scott Perry and found him to be very friendly and answered all my questions. Hassle free and now look forward to my 70th birthday celebrations in two years' time!”

Helpful Report

Posted 4 years ago

Six Star Cruises is rated 4.8 based on 5,446 reviews