Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,512 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,512 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bridie Horridge a Six Star Concierge has been most helpful and friendly in finding the flights for my wife and I to join a cruise next February round the South Pacific Islands, with and extra ten days in Tahiti, and a stop over at a family wedding in Atlanta Georgia. She has gone out of her way to get us a good deal on the cruise ship and find suitable flights.”

Helpful Report

Posted 8 years ago

Thank you Martin Hewitt for your kind review. I am so pleased that Bridie Horridge assisted with your booking in a helpful and friendly manner. Please be assured that Bridie will be recognised for the service she has provided. We hope you have a wonderful time on your cruise around the South Pacific next February. Thank you again for choosing to book with Six Star Cruises.

Posted 8 years ago

“Stacey Williams was extremely helpful in every way. She answered all my questions very professionally but with a nice personal touch. Would deal with her for future cruises.”

Helpful Report

Posted 8 years ago

Thank you Barbara Blackwell for your kind review. I am so pleased that Stacey Williams assisted with your booking in a helpful and professional manner. Please be assured that Stacey will be recognised for the service she has provided. We hope you have a wonderful time on your cruise. Thank you again for choosing to book with Six Star Cruises.

Posted 8 years ago

“This is the second time I've used Six Star but our first cruise hasn't take place yet (October). Will respond on that in due course. But, just booked our 25th anniversary cruise in January with Stacey Williams. She was wonderfully helpful if recognising and responding to our requirements finding different offers and tailor-making a superb Caribbean itinerary before and after the cruise. Great attention around flight issues and sound advice in terms of value for money. Would certainly use her (and Six Star) again. Thank you Stacey we're ecited about our trip.”

Helpful Report

Posted 8 years ago

Thank you Anthea Marsden for your kind review. I am so pleased that Stacey Williams assisted with your booking in a helpful manner, recognising and responding to your requirements for a Caribbean itinerary before and after the cruise. Please be assured that Stacey will be recognised for the service she has provided. We hope you have a wonderful 25th anniversary on your cruise! and a lovely time on your cruise in October. Thank you again for choosing to book with Six Star Cruises.

Posted 8 years ago

“Six Star Price not Six Star After Sales Service. My Cruise with Six Star Cruises to the Far East ends in Hong Kong. At the time of booking I had not decided on whether a day room was required or not, so, I paid for a transfer from Cruise terminal to Airport (25 Kilometres). I was told these elements of the trip could be easily changed or added later. Service to this point was great. Full payment including the transfers became due and this was paid. After full payment a change took place, Responsive Service but with little or no help. I was now told the Day Room could not be booked by Six Star Cruises and that this would be down to me. So, I booked my own day room. New transfers were required which effectively added one additional journey of 4 Kilometres to the overall requirement. This carried the price tag of £148.00, No further details were provided. I was told the £148.00 with no detail of it’s make up, was the figure provided by the supplier and they were unable (or unwilling) to seek more information. No additional detail has been provided. However, Six Star Cruises don’t see the issue and continue to ask if I wish to proceed. So, a Great Service Promise but quickly wash their hands at the first sign of trouble. I am not aware of a Commercial Organisation who do not keep a very tight control over their Suppliers. This ensures the best service and competitive edge can be provided to its Customers. This is not the case with Six Star Cruises Situation remains unresolved! Such a Pity but Please be Beware!!”

Helpful Report

Posted 8 years ago

Thank you for your review, We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review have been noted. Unfortunately, when adding an additional element on to a booking we quote the price given by our supplier for the journey requested. It may be cheaper to seek a local transfer, if you wish to do this it is of course your prerogative. Again, we apologise for the difficulties you encountered. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do. Please do not hesitate to contact us if you have any further queries Kind regards Customer Relations Six Star Cruises

Posted 8 years ago

“So glad I contacted Six Star cruises to get some cruise ideas for 2020. Stacey has found us an amazing deal, a 19 day cruise, with flights and two nights stay at hotels before and after cruise, for less than we would have paid for just the suite if we had booked elsewhere. Cruise is a long way off yet, but already Stacey has been very helpful and her cruise knowledge was very useful when it came to choosing which suite. It's very comforting knowing we can leave all the travel details in such capable hands. Will definitely recommend this company to any friends or family thinking of cruising.”

Helpful Report

Posted 8 years ago

Thank you Susan Grant for your kind review. I am so pleased that Stacey assisted with your booking in a helpful and knowledgeable manner, finding a cruise that suits you preferences. We work extremely hard here at Six Star Cruises to ensure that our service is both exceptional and consistent, so it is always a pleasure to hear that our hard work has been recognised. Please be assured that Stacey will be recognised for the service she has provided. Thank you again for choosing to book with Six Star Cruises.

Posted 8 years ago

“Excellent service and a good deal arranged for our Regent cruise by Stacey Williams. We have always received excellent service from 6 Star, I recommend them to all my friends.”

Helpful Report

Posted 8 years ago

Thank you Mr D Rees for your kind review. I am so pleased that you are happy with the excellent service Stacey Williams has provided. We hope you have a wonderful time on your Cruise! Thank you again for choosing to book with Six Star Cruises. We look forward to assisting you with your bookings in the future.

Posted 8 years ago

“The service from Andy Freeman has been excellent on both cruises I have booked, he sorts out all the details, timing, seating, transfers which is so helpful.”

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Posted 8 years ago

Thank you Peter George for your kind review. I am so pleased that Andy Freeman assisted with your bookings in a helpful manner. We work extremely hard here at Six Star Cruises to ensure that our service is both exceptional and consistent, so it is always a pleasure to hear that our hard work has been recognised. Thank you again for choosing to book with Six Star Cruises.

Posted 8 years ago

“Excellent and prompt response to my queries which I have to say are often multiple and far from straightforward. My usual Concierge is Donna Worsnip who is amazing but I have helped by others in the past particularly Emma Taylor. Everyone is helpful and knowledgeable. I have recommended 6 Star to friends and that is the best testimony I can give.”

Helpful Report

Posted 8 years ago

Thank you Dr Lloyd for your kind review. I am so pleased that Donna Worsnip assisted with your booking in a helpful and knowledgeable manner and Emma Taylor assisted yourself with bookings in the past. We work extremely hard here at Six Star Cruises to ensure that our service is both exceptional and consistent, so it is always a pleasure to hear that our hard work has been recognised. We hope you have a wonderful time on your cruise! Thank you again for choosing to book with Six Star Cruises.

Posted 8 years ago

“Amazing service from start to finish. The lady I spoke to, Stacey, was knowledgeable as well as kind and courteous at all times. We were recommended to Six Star by a close friend and they certainly did not disappoint. I would have no hesitation in recommending them and would certainly call them again. A seamfree service which took no time atall to book our cruise.”

Helpful Report

Posted 8 years ago

Thank you Kim Wadhams for your kind review. I am so pleased that Stacey assisted with your booking in a knowledgeable, kind and courteous manner. We work extremely hard here at Six Star Cruises to ensure that our service is both exceptional and consistent, so it is always a pleasure to hear that our hard work has been recognised. Thank you again for choosing to book with Six Star Cruises.

Posted 8 years ago

“Very,very disappointed with service on our booking; more sub standard than six star. From the failure to provide the initial booking confirmation, failure to provide cruise credit action, the incorrect company email address on the post payment confirmation, the incorrect port of disembarkation (shown as Miami rather than Fort Lauderdale - with an airport transfer time from Miami at 10.00am for a 7.30p.m. flight!) and the failure to upgrade the flight class information despite the promise of a quality check to ensure all details were loaded and booked correctly, we have had to repeatedly make contact to ensure the arrangements were as promised. Trying to find someone who might be able to provide reassurance that issues have been fully resolved is impossible - Chelsie Foster on maternity leave; Alison Earnshaw just taken over and unwilling to speak to customers; no information on parent company World Travel Holdings with the only website for them being staff feedback detailing poor pay and training. Plus the latest invoice is headed the Cruise Club? Who are they? So rather than looking forward to a pleasant cruise experience we are wondering: will the arranged Heathrow transfer time of 1 hour 20 mins. allow us to catch our connection as we have been assured? will our flights, transfers, hotels, tours and cruise be booked and available as required? will we arrive home rested and refreshed, or nervous wrecks?”

Helpful Report

Posted 8 years ago

Dear Mr & Mrs Green It was lovely to speak to you earlier although I am sorry for the circumstances of the call. Firstly, please let me apologise that you felt the need to post a negative review, as this is not what one would expect when booking with a reputable company like Six-star cruises. As a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I am profusely sorry for the way your booking has been serviced and I hope that our conversation has gone some way to restore your faith in our company. As a gesture of good will I would like to offer you $150 on board credit and I hope that you will accept this in the good spirit that it is being offered. Below is the World travel holdings UK website for your information. http://www.worldtravelholdings.com/global#.W46ui-hKjIU Kind Regards Customer Relations

Posted 8 years ago

“Awesome service & knowledgeable consultants.”

Helpful Report

Posted 8 years ago

Thank you for your kind review. I am so pleased that you are happy with the knowledgeable service you have received from our consultants. Thank you again for choosing Six Star Cruises.

Posted 8 years ago

“Nothing is too much trouble by the staff.”

Helpful Report

Posted 8 years ago

Thank you for your kind review. I am so pleased that you are happy with the service you have received from ourselves. We work extremely hard here at Six Star Cruises to ensure that our service is both exceptional and consistent, so it is always a pleasure to hear that our hard work has been recognised. Thank you again for choosing Six Star Cruises.

Posted 8 years ago

“Excellent service from knowledgeable consultants.”

Helpful Report

Posted 8 years ago

Thank you for your review. I am so pleased that you are happy with the service you have received from our knowledgeable consultants. We hope you have a wonderful time on your cruise! Thank you again for choosing to book with Six Star Cruises.

Posted 8 years ago

“A very efficient and knowledgeable cruise consultant”

Helpful Report

Posted 8 years ago

Thank you for your kind review. I am so pleased that you are happy with efficient and knowledgeable service that you have received from the cruise consultant. Thank you again for choosing to book with Six Star Cruises

Posted 8 years ago

“Andrew Freeman is an excellent ambassador for Six Star Cruises.”

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Posted 8 years ago

Thank you Mr Web for your review. I am so pleased that you are happy with the service you have received from Andrew Freeman. We hope you have a wonderful time on your cruise! Thank you again for choosing to book with Six Star Cruises.

Posted 8 years ago

“Excellent efficient service from Andrew Freeman again!”

Helpful Report

Posted 8 years ago

Thank you Mrs Martin for your kind review. I am so pleased that you are happy with the service you have received from Andrew Freeman. We hope you have a wonderful time on your cruise! Thank you again for choosing to book with Six Star Cruises.

Posted 8 years ago

“Could not print off my boarding passes Really was in a panic Phoned River voyages and was put through to Joyce Hoyle who was so calm and helpful and sorted every thing out such a lovely person. Thank her so much”

Helpful Report

Posted 8 years ago

Thank you Catherine for your review. I am so pleased that Joyce Hoyle assisted with your booking in a calm and helpful manner, managing to resolve your boarding pass issue. We hope you have a wonderful time on your cruise. Thank you again for choosing to book with Six Star Cruises.

Posted 8 years ago

“We booked our cruise with Stacey Williams who was wonderful. Her knowledge was second to none and she answered all our questions. She couldn't do enough for us. Also we feel that we can ring her and ask for further help, which we have done because we couldn't understand the booking of the trips, once again she went the extra mile forus.”

Helpful Report

Posted 8 years ago

Thank you for your kind review. I am so pleased that Stacey Williams assisted with your booking, answering all of your queries to her best potential. We hope you have a wonderful time on your cruise. Thank you again for choosing to book with Six Star Cruises.

Posted 8 years ago

“Stacey was so helpful and informative. She made booking our cruise so easy. She answered all of our questions and got us a very good deal. Very happy customers”

Helpful Report

Posted 8 years ago

Thank you Laurence and Ruth Cohen. I am so pleased that Stacey assisted with your booking in a helpful and informative manner. We hope you have a wonderful time on your cruise. Thank you again for choosing to book with Six Star Cruises.

Posted 8 years ago

“They go over and beyond, to make your booking exactly as you wish. Nothing appears to be too much trouble. The agent was very knowledgeable which certainly helps. She also had an endless source of patience.”

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Posted 8 years ago

Thank you Carol for your kind review. I am so pleased that you are happy with the excellent service you have received from the concierge, going above and beyond to assist you. Thank you for choosing Six Star Cruises.

Posted 8 years ago

Six Star Cruises is rated 4.8 based on 5,512 reviews