Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,223 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,223 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The usual efficient response and helpfulness in booking the cruise. Very welcome advice on selecting the finer details and getting booked in.”

Helpful Report

Posted 2 years ago

“Laura was very personable and knowledgeable. Was a bit disappointed we couldn't get the cruise at the advertised price, but, it was still a bargain. Time will tell ..let's hope all goes well..”

Helpful Report

Posted 2 years ago

“Laura was very personable and knowledgeable. Was a bit disappointed we couldn't get the cruise at the advertised price, but, it was still a bargain. Time will tell ..let's hope all goes well..”

Helpful Report

Posted 2 years ago

“This package was highlighted to us by Stacey Williams. The decision process was assisted by Stacey who provided all the information needed. I later git an overdue payment notice which was a concern and we were told it was a system error. The booking isn’t yet showing on mysilversea”

Helpful Report

Posted 2 years ago

“A first class experience leading to booking my Oceania cruise matched with very competitive pricing. Thank you Laura! It would have been 5 stars if all the details had been right but I’m confident that they will resolved.”

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Posted 2 years ago

“I am very pleased as my booking was accomplished just as I wanted. Donna helped me to redirect my refund from cancelled cruise to the new booking very quickly.”

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Posted 2 years ago

“Efficient and pleasant service from Melissa”

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Posted 2 years ago

“Service ok however slow in getting back with information, slow in adding info to Manage My Booking”

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Posted 2 years ago

“Extremely knowledgeable and helpful teams, excellent choice of cruise programmes with keen pricing, but there has been a noticeable deterioration in telephone answering times. There is no doubt that the Covid situation and national government attitudes and requirements have had a significant impact on the travel industry and of course the clients. Needs to Improve Quickly.”

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Posted 2 years ago

“We were told we could pay a deposit 3200 and told balance due 9/12/22 but following day received a RED over due balance. We're we had to call again and clear account.”

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Posted 2 years ago

“Dealt with my enquiry efficiently and patiently.”

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Posted 2 years ago

“Dealt with my enquiry efficiently and patiently.”

Helpful Report

Posted 2 years ago

“Its the first time with 6 star and we spoke to Dan. He was very competent and explained things to us. He did say we would get documents in an email that we would need to print off. I told him we dont have a printer and have asked for all paperwork to be sent in the post. I hope that is on our records. The email I got from you yesterday told me to go into "Manage my bookings". I tried to do this all day and could not get in. At the end of the day I decided to change the name to my name and my date of birth and not my husbands and I eventually got in. But that was frustrating. I actually emailed you to tell you I was having this problem but I didnt get a reply. I hope you reply to emails in future.”

Helpful Report

Posted 2 years ago

“Very helpful, informative staff, but not easy to get back to the first agent spoken to, due to working hours etc.”

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Posted 3 years ago

“Claire was efficient, informative, friendly and knowledgable. She came across as approachable so l will feel confident to contact her if I have any queries Overall a good experience”

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Posted 3 years ago

“Would’ve given 5 stars but, unfortunately, after sales service has been really poor but, above all, disappointing. We had a problem with transfers and this still hasn’t been resolved nearly 8 weeks after I initially wrote. The booking process, the holiday itself, the ship and every else was amazing. Laura Wing and Sarah Hull have been very professional and knowledgeable. I am on my third cruise this year with you so I do have faith, it’s so frustrating that I feel let down by the aftersales, reflected in the questions below, which seems unfair as otherwise it would’ve been five stars. Also, I think that your web site needs improving to make it easier to navigate, so annoying when going back and forth.”

Helpful Report

Posted 3 years ago

“A big thank you to Donna for all the help in arranging our latest cruise.”

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Posted 3 years ago

“I have been a client of SSC for quite a few years. Have built up a really good relationship with our concierge Andrew Whittle who knew what we wanted and always delivered. Sadly my husband passed away last year and Andrew was So caring and supportive for which l will always be grateful. Very sad to be losing him as my concierge It totally delighted with his very well deserved promotion,. I have booked another cruise and introduced a new client to SSC, but l have to say the service and booking process has been fractured and confusing. I was handed to Tracy who would take over from Andrew, then discovered l was with Melissa and then told l would be handed back to Tracy! Not good enough or to the High standard l have come to expect from SSC. I am now facing cruising on my own And that is not easy which is why continuity is very important to me and sadly this hasn’t happened.”

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Posted 3 years ago

“Booked our Azamara cruise with Chris. We have booked with 6star before and always found them efficient and effective and again Chris was very helpful and informative.”

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Posted 3 years ago

“Generally very good. Really lovely girl helped. Very slight comment is, it would have been useful to be told about the flight options back from Bali. I was unaware quite how difficult it is. But I have now resolved that. So in the end it’s not a problem. I had said I wanted cruise only, so it wasn’t really her fault, but still would have been useful to have the conversation about before and after the cruise. Otherwise, very good service.”

Helpful Report

Posted 3 years ago

Six Star Cruises is rated 4.8 based on 5,223 reviews