Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,339 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,339 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Andrew Whittle was very responsive to my requests. Always got back to me in a timely manner and gave me a good price for my cruise.”

Helpful Report

Posted 6 years ago

Thank you for your lovely feedback. It's a pleasure to hear that you are happy with the wonderful service that you have received from our concierge Andrew Whittle who assisted with your booking in a efficient manner and at an excellent price! We hope you have a lovely holiday!

Posted 6 years ago

“Sophie Milligan answered all my questions and solved some outstanding payment issues. She did it in a friendly and conscientious way, making me feel an important client.”

Helpful Report

Posted 6 years ago

Hi Sue, Many thanks for taking the time to review the service that Sophie Milligan has provided you, answering all of your questions to her best potential and resolving the issues that you encountered. Sophie is a brilliant member of our team and she will be very pleased to read your lovely feedback. Thank you for choosing Six Star Cruises.

Posted 6 years ago

“Very helpful agent, nothing was too much trouble even though I sent her off on a wild goose chase initially -looking for a river cruise this August when I meant next year!”

Helpful Report

Posted 6 years ago

Dear Sue Boardman, Thank you so much for your 5* review. We are very pleased to hear that you are happy with the helpful service that you have received from ourselves hear at Six Star Cruises. We are happy to hear that our concierge manged to find you the perfect cruise. We hope you have a wonderful holiday!

Posted 6 years ago

“Cleared up an issue in an efficient, friendly manner. Very helpful.”

Helpful Report

Posted 6 years ago

Hello John, Thank you for your feedback. It's wonderful to hear that you are happy with the efficient, friendly and helpful service that you have received from ourselves. We hope you have a lovely time on your holiday.

Posted 6 years ago

“So far I am extremely pleased with the booking experience I await confirmation.”

Helpful Report

Posted 6 years ago

Thank you very much for your review. We are pleased to hear that you are please with the service that you have received from ourselves. Have a lovely time on your cruise!

Posted 6 years ago

“My husband rang Six Star Cruises this morning to arrange our restaurant reservations of our oncoming cruise with Silverseas in November. He spoke to Keeley Degriffa and she was extremely helpful in organising our requirements. We are always very happy with the treatment received with Six Star Cruises.”

Helpful Report

Posted 6 years ago

Dear Aidan Nugent, Many thanks for taking the time to leave your excellent feedback on the helpful service that our concierge Keeley Degriffa has provided you when assisting with your Silversea booking. We hope you have a lovely time on your cruise in November!

Posted 6 years ago

“SCC Estelle Peachey dealt with all outstanding issues in a pleasant and professional manner. Your A1 customer service was appreciated.”

Helpful Report

Posted 6 years ago

Good Afternoon, Thank you so much for your 5* feedback. It's a pleasure to hear that you are pleased with the pleasant and professional service that Estelle Peachey has provided you when assisting with your booking. Estelle will always go above and beyond to assist with her customers, so its a pleasure to hear that her hard work has been recognised for the excellent service that she has provided. Thank you for choosing Six Star Cruises. We hope you have a lovely holiday.

Posted 6 years ago

“Brilliant service from Stacey Williams. She couldn't have been more helpful, efficient and informative. Excellent price too! Looking forward to many future bookings.”

Helpful Report

Posted 6 years ago

Thank you so much for your acknowledgement. It's wonderful to hear that you are pleased with the helpful, efficient and informative service that Stacy Williams has provided you. Thank you for choosing Six Star Cruises. We hope you have a wonderful time on your cruise!

Posted 6 years ago

“we always get great service from Six Star. Cruises...and Stacey Williams is definitely one of your 'BEST STARS'. She always looks after us and always endeavours to get us the best deals. She is always friendly and helpful and a delight to deal with.”

Helpful Report

Posted 6 years ago

Hello Laurence Cohen, Many thanks for your 5* review. It's wonderful to hear that you are happy with the brilliant and helpful service that Stacey Williams has provided you when assisting with your booking. Thank you for choosing to book with Six Star Cruises. We hope you have a lovely time on your holiday!

Posted 6 years ago

“As you would expect from being a regular customer the process speeds up and our needs and wants were met in less that 20 minutes and a follow up call to confirm our slightly complex air travel booking and everything was complete in 30 minutes! Fantastic service from Dan - what a professional service and providing a holiday that was in excess of what we expected. Our last three cruises all handled superbly. SixStar do what their name suggests - highest possible service in a professional but very personal manner!”

Helpful Report

Posted 6 years ago

Many thanks for taking the time to submit your review with your kind comments about Dan. We work extremely hard here at Six Star Cruises to ensure that our service is both exceptional and consistent and, so it is always a pleasure to hear that our hard work has been recognised. I have taken the liberty of adding your review to our website, people are often quick to tell us and others about the negatives and not always so quick to speak about the positives, so I am very grateful that you have taken the time to do so on this occasion. Once again sincere thanks for taking the time to contact us, please be assured that Dan will be recognised for the service he has provided.

Posted 6 years ago

“Our first booking with Six Star Cruises, I am sure it will not be our last. Stacey was diligent, friendly and impressive from our first discussion through to completing and confirming all details of our cruise and flights. Many thanks.”

Helpful Report

Posted 6 years ago

Good Afternoon Mr Graham Simkins, Many thanks for taking the time to review the friendly, pleasant and efficient service that Stacey has provided you. We would like to take this opportunity to thank you for choosing to book with Six Star Cruises. We hope you have a lovely time on your holiday!

Posted 6 years ago

“We had excellent service from your cruise concierge Gillian Stark.”

Helpful Report

Posted 6 years ago

Good Afternoon Mrs Althea Glynne Batten, Thank you so much for your review. it's a pleasure to hear that you are pleased with the professional and helpful service that you have received from Gillian Stark. Have a fantastic time on your holiday!

Posted 6 years ago

“A big thank you to Stacey for her patience and time with our booking. We are pleased with our final choice of cruise and appreciated the help in making our decision. Great service.”

Helpful Report

Posted 6 years ago

Many thanks for your kind feedback. It's great to hear that you are happy with the helpful and professional service that you have received from Stacey hear at Six Star Cruises. We work extremely hard here at Six Star Cruises to ensure that our service is both exceptional and consistent, so it is always a pleasure to hear that Stacey's hard work has been recognised. We wish you a lovely time on your holiday.

Posted 6 years ago

“Donna thank you for all your help this is just what I wanted. Your knowledge was so good .”

Helpful Report

Posted 6 years ago

Thank you very much for your review. It's fantastic to hear that you are pleased with the friendly and efficient service that you have received from our concierge Donna. It's great to hear that Donna was able to assist with your query. We hope you have a lovely time on your cruise!

Posted 6 years ago

“Emma Grey was excellent all we are waiting for now is for Emma to tell us when and how we book our 6 (in total) complimentary shore excursions on Oceania's Riviera sailing this November. Looking forward to receiving your telephone call Emma!”

Helpful Report

Posted 6 years ago

Good Afternoon, Thank you so much for your feedback. It's a pleasure to hear that you are happy with the helpful and friendly service that our concierge Emma Grey has provided you. Emma is a fantastic member of our team, who will always go above and beyond to assist her customers. We hope you have a wonderful holiday!

Posted 6 years ago

“Booking was quick simple but very professionally executed”

Helpful Report

Posted 6 years ago

Good Afternoon, Thank you so much for your wonderful review. It's fantastic to hear that you are happy with the wonderful service that we provided you. Have a brilliant time on your cruise!

Posted 6 years ago

“We have always had a great service from you. The people who we speak to on the phone are always very helpful”

Helpful Report

Posted 6 years ago

Thank you so much for your feedback. We are very pleased to hear that you are happy with the great and helpful service that you have received from ourselves hear at Six Star Cruises. We hope you have an excellent time on your cruise!

Posted 6 years ago

“Very good response to my enquiry, efficient and knowledgeable. My call was also returned promptly.”

Helpful Report

Posted 6 years ago

Good Afternoon Mrs Aileen Mary Okrane, Thank you for your feedback. It's great to hear that you are pleased with the efficient service that you have received from ourselves. Have a lovely time on your holiday and thank you for booking with us!

Posted 6 years ago

“Brilliant service from Estelle. Far beyond what I expected. Questions answered and dealt with speedily, I am most grateful”

Helpful Report

Posted 6 years ago

Good Afternoon Sheena, Thank you for your feedback and special mention to Estelle. She is an extremely helpful member of our team and this will be fed back to her manager. Have a fabulous cruise!

Posted 6 years ago

“Helen was brilliant, costing various stateroom and date options for me with no sign of frustration!! She was clear about conditions and cruise offers, friendly and efficient. Thanks Helen.”

Helpful Report

Posted 6 years ago

Dear Mrs Susan Westerling, Thank you for your excellent feedback. We are very pleased to hear that you are happy with the brilliant, helpful and efficient service that Helen has provided you. Thank you for choosing Six Star Cruises.

Posted 6 years ago

Six Star Cruises is rated 4.8 based on 5,339 reviews