Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,339 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,339 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stacey responded to my email queries promptly and efficiently- even though we are on the other side of the world. Everything has worked out well and we can’t wait for our European River Cruise to begin. Thank you”

Helpful Report

Posted 6 years ago

“Stacey responded to my queries quickly and efficiently even though we are on the other side of the world. We have also saved quite a lot. The booking process was easy and we can’t wait to start our European River Cruise.”

Helpful Report

Posted 6 years ago

Hello, Thank you so much for your feedback. It's very satisfying to hear that you are happy with the helpful and efficient service that Stacey has provided you. Have a fantastic time on your cruise!

Posted 6 years ago

“Katy Porter has been Fantastic , sorting out 4 cruises and about to sort out a fifth, I have found that she is always on the ball and ready to help with any enquiry, would not think of going elsewhere. Keep up the good work and consider providing your own luggage labels it would be a good advert. A very satisfied customer”

Helpful Report

Posted 6 years ago

Good Afternoon, Thanks so much for your feedback. It's a pleasure to hear that you are happy with the informative and helpful service that Katy has provided you. Thank you for booking with us again, have a wonderful cruise!

Posted 6 years ago

“All seemed good when booking but the lack of attention to detail caused problems during the trip. Very little info was provided with the tickets which arrived too late anyway. There were mistakes in transfers and it appeared that the agents put their preferred partner interests before the customers. The customer service when we raised a problem was very poor and we had to sort things out ourselves. This was an expensive package but definitely not 6 star service”

Helpful Report

Posted 6 years ago

Good Afternoon, Thank you for your review, I am very sorry to hear this. Your feedback has been sent to our customer relations department and they will be in touch shortly. Thank you.

Posted 6 years ago

“Dear Six Star Cruises I wanted to thank Andrew for all his assistance in helping us with our last-minute booking for the Azamara cruise from Rome to Venice in August. His attention to detail during a very long telephone conversation was very impressive and his knowledge of the cruise line equally so. Given the lateness of the booking, our passport details were needed at that stage and he did not leave that task to us to deal with, as some other cruise agents might have done. So thanks again”

Helpful Report

Posted 6 years ago

Hello, Thank you for your email, I hope this reply finds you well. Thank you for your wonderful review on the helpful Andrew Freeman, please be advised that this positive feedback will be given to his manager. Thank you for booking, have a fantastic time!

Posted 6 years ago

“I have dealt with Six Star on numerous occasions and they have two star performers in particular: Stacey Williams and Laura Wingfield. Don’t hesitate to use the company especially these two concierges.”

Helpful Report

Posted 6 years ago

Good Afternoon Jean Ross, Thank you very much for your feedback and mentions to Stacey and Laura. Both are great assets to the Six Star team and we are pleased to hear you are happy with the service they provided. Have a wonderful cruise!

Posted 6 years ago

“We have been dealing with Richard for nearly five years after initially listening to his good advice about cruise lines. He has always been first class but has recently become quite outstanding. He has dealt with a very complicated and detailed itinerary to South America this November, with a cruise at the centre, but also with twelve days on land in two different countries with complex flight arrangements. He has produced an imaginative plan, dealt with our questions and insecurities with good humour, patience and speedy efficiency. Quite excellent.”

Helpful Report

Posted 6 years ago

Good Afternoon, Thank you for your wonderful review on the helpful Richard. He is an asset to the Six Star team and this feedback will be passed back to his manager. This sounds like a fantastic itinerary! Have a wonderful holiday.

Posted 6 years ago

“Estelle made things clear for me. I had miscalculated my total payments.”

Helpful Report

Posted 6 years ago

Good Afternoon Mr Richard Anderson, Thank you for your feedback and special mention to Estelle. She is an asset to our team and I'm pleased to hear you are happy with her efficient service. Have a fantastic cruise!

Posted 6 years ago

“Sofie Milligan was very helpful. She answered my queries, and checked all aspects of the booking.”

Helpful Report

Posted 6 years ago

Hello Marion Marsh, Thank you for your feedback and special mention to the helpful Sophie Milligan. Thank you for booking, have a brilliant cruise!

Posted 6 years ago

“dona was very helpful”

Helpful Report

Posted 6 years ago

Dear Mrs May Harrison, Thank you very much for your feedback. It's great to hear that you are pleased with the helpful service that Donna has provided you. We hope you have an excellent time on your cruise!

Posted 6 years ago

“knowledgeable,helpful and patient service given.”

Helpful Report

Posted 6 years ago

Dear Cathy Jones, Thank you so much for your feedback. We are very pleased to hear that you are happy with the knowledgeable, helpful and patient service that you have received from ourselves hear at Six Star Cruises. We hope you have an excellent time on your cruise!

Posted 6 years ago

“The brochure stated on board credit but we did not get this. On our return we enquired why and were informed that the concierge could remove and give a discount. We had not been given any discount. We booked an excursion pre cruise and only found out the day before departure the this had been cancelled- they had not informed us. The service I received afterwards was unacceptable from a company selling quality cruises such as ours with Crystal. Excellent Crystal cruise, very poor customer experience from Six Star.”

Helpful Report

Posted 6 years ago

Dear Mrs Schofield We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review have been noted. Brochures do include promotions and special offers unfortunately these can change at any time, it is only when someone books that we are able to discuss these promotions and advise if they are still applicable. We try to be as competitive as possible when quoting prices to our guests and do include discount, if at this point on board credit is preferred we will try and include this as an option. I am sincerely sorry that your excursion was cancelled with short notice, I can see that you have spoken to our Customer relations department and an offer was made as an apology for your disappointment. We are sorry that you remain unhappy and would ask that contact our Customer relations department to discuss further. Again, we apologise for the difficulties you encountered. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do. Please do not hesitate to contact us if you have any further queries. Kind regards Customer Relations

Posted 6 years ago

“Professional and efficient service.”

Helpful Report

Posted 6 years ago

Hello Mr Philip Heaps, Thank you for your review. We are very happy to hear that you are pleased with the professional and efficient service that you have received from Cruise 118. Thank you for your feedback. We hope you have a wonderful holiday!

Posted 6 years ago

“Mathew was polite, helpful, knowledgeable and efficient.”

Helpful Report

Posted 6 years ago

Dear Mr Thomas Ian George Barrasford, Thank you for your excellent feedback. We are very pleased to hear that you are happy with the polite, helpful, knowledgeable and efficient service that Matthew has provided you. Thank you for choosing Six Star Cruises.

Posted 6 years ago

“As always we were looked after very well by Andrew.”

Helpful Report

Posted 6 years ago

Mrs Margaret Mary Hand, Thank you very much for your wonderful feedback. We are so pleased to hear that you are happy with the service that our concierge Andrew has provided you when assisting with your booking. We wish you a wonderful time on your holiday.

Posted 6 years ago

“Helpful and efficient.”

Helpful Report

Posted 6 years ago

Good Afternoon Lynn Hart, Thank you for your review. It's a pleasure to hear that you are pleased with the helpful and efficient service that you have received from Six Star Cruises. Have a fantastic holiday!

Posted 6 years ago

“Excellent service from Stacey Williams, a real pleasure dealing with her over the phone. She managed to find us the perfect package of Alaskan cruise, pre-cruise hotel and flights all with only 6 weeks to go.”

Helpful Report

Posted 6 years ago

Dear Kathryn Morris, Thank you so much for your review. We are so pleased to hear that you are happy with the excellent service that Stacey Williams has provided you when assisting with your Alaskan Cruise. Have a fantastic time on your holiday!

Posted 6 years ago

“We phoned today with a problem re check-in online, and Estelle Peachey helped us expertly and immediately, which was greatly appreciated.”

Helpful Report

Posted 6 years ago

Dear Bosworth, Thank you for your feedback. It's great to hear that you are happy with the helpful service that you have received from our concierge Estelle Peachey. We hope you have a wonderful time on your holiday!

Posted 6 years ago

“'Phoned with a problem pre-cruise, was dealt with very professionally by Keeley Degriffa. Problem solved. Thank you Keeley you were a pleasure to speak with.”

Helpful Report

Posted 6 years ago

Hello Irene McLoughlin, Many thanks for taking the time to review the 5* service that you have received from our concierge Keeley Degriffa. We hope you have a lovely time on your cruise!

Posted 6 years ago

“Thank you very much to Laura Wing for the excellent service yesterday. She was extremely pleasant, helpful and understanding of our needs. Laura rang back before she left work, as promised, to follow up on the quote we had been given and, although we finally decided against booking, she accepted that with dignity and did not try to push us into something that was not quite as suitable as we were hoping. As previous customers we still keep looking at the various deals you advertise.”

Helpful Report

Posted 6 years ago

Good Afternoon, We would like to take this opportunity to thank you for choosing to book with Cruise 118 and taking the time to review the wonderful service that Laura has provided you. Laura Wing is a wonderful asset to our team, she will always go above and beyond to assist with her customers. Thank you for choosing Six Star Cruises. We hope to assist you in the future.

Posted 6 years ago

Six Star Cruises is rated 4.8 based on 5,339 reviews