Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,348 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,348 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nothing was too much trouble and Anthony made contact with several companies to make sure our quote was complete, we were given time to consider and we were called back when we decided this was the cruise co. We would like to book this event with. Thanks”

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Posted 11 years ago

“The two Emmas were just brilliant . Nothing was too much trouble and they both " went the extra mile " to make sure that we were entirely happy and had the best possible deal !! I would not hesitate to recommend Six Star Cruises to any prospective customer Thanks John Welch”

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Posted 11 years ago

“It was the first time of using six star cruises to book a holiday, it all went very smoothly, until the deposit was paid, I was shocked went I was told it was £1699.00 deposit, almost the total of one cruise booked. Then after receiving the confirmation I noticed the balance to be paid by 23/03/2015, to say I was shocked & disappointed & angry that I was not told about this at the time of booking. In all my years of booking cruises & paying I have never experienced this, & usually the balance is paid 10 weeks prior to taking the holiday. Is this your policy, then customers should be told on booking the holiday, not finding out after the lengthy process of booking. Your Ref HTR-75352 Mrs Lin Northam Oceania cruise 07/09/2015.”

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Posted 11 years ago

“Quick response to any queries Clarity”

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Posted 11 years ago

“Excellent service. Anthony was prepared to spend time discussing our requirements even though it was late in the afternoon and time for him to leave the office.”

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Posted 11 years ago

“Prompt service. All questions answered expertly and with no hard sell”

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Posted 11 years ago

“Both operators I dealt with were very helpful , answering queries &bringing back with info not at their fingertips.”

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Posted 11 years ago

“We had a few questions which some other travel agents may have deemed insignificant and not replied timeously. Your replied instantly and in a courteous manner. The result was we booked a second cruise a week later.”

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Posted 11 years ago

“Our booking was handled with professionalism.”

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Posted 11 years ago

“Excellent service and wonderful advice and knowledge at very reasonable prices for a 6star cruise”

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Posted 11 years ago

“Helpful and informative staff hotels and transfers booked quickly ,documentation provided promptly and clearly thank you”

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Posted 11 years ago

“Helpful and informative staff hotels and transfers booked quickly ,documentation provided promptly and clearly thank you”

Helpful Report

Posted 11 years ago

“I found the service excellent and that they could organise every aspect of my holiday from being picked up at home and retuned home. They informed me very clearly of every detail of my holiday covering all cost etc. They always returned my calls promptly and overall I am very pleased with the service I received and would recommend them to my friends.”

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Posted 11 years ago

“Only problem was and still is today that Regent SSC are stating that they havent had my deposit which was paid a week last Friday. As a result I was unable to log into RSSC to book excursions!”

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Posted 11 years ago

“The experience of booking through River Voyages was not a memorable experience.I got the impression that once they had secured a deposit for the Holiday they really were not to bothered with the detail.After various errors I complained and was put through to a Sales manager by the name of Joe Morrison who was completely ineffective.Because of the number of errors with the booking I said I would Write to the Managing Director but it was pretty apparent he was not to bothered by this.In the end I had to sort out matters direct with the holiday company Riviera Travel who were very helpful and assisted to sort matters out. My name is Chris Pearson and my telephone number is 01483 768426 and it would be nice to talk to somebody in authority at River Voyages concerning this matter Unfortunately their tardy attitude and maladministration has already cost them business as I directed some friends to book their holiday direct with Riviera Travel.”

Helpful Report

Posted 11 years ago

“Erin was and is excellent. Very personable and responsive. Our only niggle is that we haven't been able to get the tours that we wanted and this has become a worry for us. Yes we can do our own thing but we feel like we have paid for the tours with Regent. Had we known this we probably wouldn't have booked. Fingers crossed it will be ok when we get there...”

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Posted 11 years ago

“The lady that took the booking was most knowledgeable!! suggested things we had not thought of!! was totally thorough and grasped, very quickly, our individual needs!! was a thoroughly nice experience, even though took over an hour to book!! Highly recommended, thank you!!”

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Posted 11 years ago

“Erin was fantastic..very professional and just filled me with confidence regarding our options and the necessary arrangements for our trip.”

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Posted 11 years ago

“Sent E-mail toEmma Williams in reply to her enquiry about another cruise.this reply was apparently not forwarded to her by the marketing dept.straight away.I then rang up and was eventually dealt with by Declan.who successfully arranged another cruise with Oceania for us in Sept. 2015.he was extremely helpful and knowledgable about every aspect of the cruise that I raised with him. This is our 5th booking with you and long may they continue!!”

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Posted 11 years ago

“We had a wonderful holiday. Wifi needs updating and simplifying though. We loved the evening entertainment but perhaps more variety would be even better. The lecturer Sandra B. Not sure of her surname is quite outstanding. The entire staff and. Crew were always so helpful,polite, smiling and could not do enough for us to ensure we had a lovely holiday.Special mention of Laksmi our butler. Ship kept in tiptop condition ! Looking forward to another cruise.”

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Posted 11 years ago

Six Star Cruises is rated 4.8 based on 5,348 reviews