Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,516 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,516 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have booked 2 cruises with SixStar Cruises and on each occasion the booking procedure was very quick and simple. Both Cruise Concierges were very knowledgeable and that made the whole process very easy. All follow up emails have been very clear and all information easy to understand.”

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Posted 11 years ago

“Having booked with Six Star Cruises before we had no hesitation in booking with them again. Organisations are only as good as the staff they employ and once again we were pleased with the manner and expertise of Ben who dealt with us. We have no hesitation in recommending this company.”

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Posted 11 years ago

“The initial enquiry was answered in a timely way - the dialogue between myself and the cruise representative was one where I felt that I had the confidence and trust in taking forward a reservation supported knowing that the back up is there through personal interaction with the Cruise Concierge.”

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Posted 11 years ago

“Mark Saxton was excellent. I did not want to have lots of phone calls so we communicated by email to which he replied very promptly and we did not have to speak until it came time to pay. Only black mark was to do with whether we need a visa for Turkey as this would be the first stop. I received an invoice from Joe Morrison which included a link to a commercial visa site. You should not provide links to commercial websites selling visas whose interest is in selling visas and not providing the information that the Turkish website provided which was that we didn't if it was less than 72 hours. There should be consistent information provided by 6* to its customers. This would have cost me an unnecessary £50 had I not queried it.”

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Posted 11 years ago

“My husband found a Seabourn cruise that interested us through Six Star Cruises. A company that we had not used before. On 07/04/15 I booked a 7 day cruise in the Adriatic (or so I thought!!) The first mistake was to overcharge us by £60 which we were told would take 3 weeks to refund until my husband suggested to them by email that it would be refunded a lot sooner!. On 17/04/15 we were informed that, in fact, the cabin had not been confirmed with Seabourn and therefore we had no cruise but Six Star had our money. I advised Six Star that we had arranged taxis to and from the airport, boarding for our cat and time off from work and I asked what the company would do about it. We were offered compensation on a future cruise and I left it that we would call them back after I had checked at work as to what other time I could take off that linked in with another cruise. The only cruise I could find that matched was in the Med which was not our 1st choice. I left a message on the mobile of the person I had spoken to, I couldn't get through to Six Star's main number and I also left messages on the MD's mobile all of which were ignored. My husband managed to get hold of someone who quoted us a ridiculous cost which apparently did not include our compensation. When I called back after work, she advised me that I could not use the compensation on that cruise; it had to be a future cruise. I told her that this was a future cruise and I wanted to speak to an MD otherwise they could refund us the total amount. She kept me on hold and came back stating that she had spoken with an MD and it could be used after all!!! Eventually the cruise was confirmed although I again had to contact the company to get the BA booking reference which was not included in the paperwork, so that I could book in on line. The outcome of this is that I would never again use Six Star Cruises who I felt were totally unprofessional throughout and each time we called them spoke to a different person who had not bothered to look back at their records to see the problems we were experiencing. A 1* company at best.”

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Posted 11 years ago

“when booking your cruise it is easy to get a response after that its hopeless. Ive just waited 10 min hanging on and still not got an answer from them”

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Posted 11 years ago

“I came across Six Star Cruises purely by chance and again by chance, my call was picked up by Cruise Concierge Richard Wishaw and since then have booked around 8 cruises with him. I cannot speak too highly of the service that he has provided. I tend to cruise a couple of times a year and like to plan things well in advance. Richard has the friend and expert who can always sort out all my complex cruise bookings and arrangements, not only with fantastic efficiency and diligent attention to detail but also with friendliness and approachability that makes the whole experience enjoyable and fun. He seems to be always available and when he says he will get back to you on something, he does. HIs customer care is just brilliant for which I am really grateful. He is just so knowledgable on the cruise and travel industry, travel and itineraries and destinations which takes the stress out of travel planning to the point that working up a trip with Richard adds to the value and overall pleasure of the travel experience. Such is my satisfaction that I prefer now only dealing with Richard on my cruise reservations through 6 Star and look forward to planning and booking many more cruises through him in the future.”

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Posted 11 years ago

“Eirin.was a very cheerful with it person, a quick and succesful transaction”

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Posted 11 years ago

“Quite impressed with overall response which does seeem to be a lot better that some competitors”

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Posted 11 years ago

“Having paid for a cuise we did not receive any details until i phined and we still have not received a full documentation regarding the cruise. Des Thompson”

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Posted 11 years ago

“We were very impressed by Six Star cruises as a company and by our representative Matthew Cotton in particular. He was extremely efficient and courteous and more importantly gave us a good price for our chosen cruise. We look forward to booking with Six Star Cruises again soon.”

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Posted 11 years ago

“Excellent service by knowledgeable, polite and very helpful staff. Thank you again!”

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Posted 11 years ago

“Your agent Matthew Cotton was very friendly and helpful when we booked our cruise over the telephone. We had difficulty when booking excursions and restaurants on line,and it was very confusing as to who we were dealing with.”

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Posted 11 years ago

“Service good and friendly. Very good customer care and service. As long as the good deals and value for money are available we will remain customers.”

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Posted 11 years ago

“We were told that the other company that offered us the same cabin for a cheaper price would be unable to get the flights for us - thi was untrue!! We also NEVER received our stay in a hotel with Crisp White Sheets for booking with you previously! I was also told not to takr any notice of any adverts I see in the newspapers as they are always out of date as you have to give the ad to the newspapers 10 days in advance. What a lot of nonsense. Why are you adverising then?”

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Posted 11 years ago

“Contact is easy and straightforward, the allocation of a concierge is very helpful and if he/she is not there then someone is always around as a helpful deputy. Questions are answered quickly and efficiently in a professional manner.”

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Posted 11 years ago

“Excellent service and help from Emma Gray as before!”

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Posted 11 years ago

“We have always found the staff to be very diligent and helpful. The service we have received could not be better.”

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Posted 11 years ago

“Once again I have booked with Sixstar..they are always so very pleased to give the best service from helping with enquiries to delivering a very pleasing outcome. I particularly like the icruiseconcierge service and seeing and tracking my holiday details online makes everything seem more real. The concierge message service is easy to use and very handy indeed. Thank you and best withes to Matthew!”

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Posted 11 years ago

“As always dealing with Erin is almost worth parting with lots of money!”

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Posted 11 years ago

Six Star Cruises is rated 4.8 based on 5,516 reviews