Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,348 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,348 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Long time since we decided to try another cruise ship. Matt was brilliant. Talked me through everything. No pressure, just good advice. Will definitely use them in future.”

Helpful Report

Posted 11 years ago

“Excellent service from Matthew Cotton when organising this booking. Nothing was a problem, when we asked for him to book our preferred hotels at either end of the trip and he showed great sense in arranging our flight stopovers to be kept to a minimum between onward journeys. Everything that we asked for was arranged to our satisfaction. Wonderful service carried out in a professional and courteous manner. How refreshing to see a company who care about their customers, please continue in this manner. Alan McMilan.”

Helpful Report

Posted 11 years ago

“Our Concierge, Maura McKenna has be outstanding as she was for our first Cruise last year. This means keeping us up-to -date with information, and answering our questions clearly & promptly. Maura's manner is very pleasant. These comments are in the early days of booking our cruise as our tickets/vouchers and nowhere near due yet, for our Cruise in Aug 15”

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Posted 11 years ago

“Emma Thomson the young lady who did the booking of our cruise this year very efficient was very pleased the way she handled everything”

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Posted 11 years ago

“I found Matthew a very helpful and obliging cruise consultant. This is my first booking with your company and this is down to assistance provided by Matthew”

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Posted 11 years ago

“I CAN ONLY COMMENT ON THE PRE HOLIDAY SERVICE WHICH WAS GOOD”

Helpful Report

Posted 11 years ago

“rep (Hanna Gray) could not have done more to assist finding the right cabin on board, local Sourcing local flights and additional nights accommodation to fit our requirements. The follow up e-mail was fully informative. However, for full payment to be requested fully 6 months prior to the trip is somewhat excessive and I cannot believe is necessary when 25% of the holiday cost ie=r=s already held. This alongside charging A % for the use of a credit card is cheap practice that somewhat negates the excellent service your reps are providing. If we had not had such good service initially we would not have booked through your company on principle.”

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Posted 11 years ago

“Very good price excellent service”

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Posted 11 years ago

“Joe was polite, informative and explained the whole package to me and ensured I was happy to proceed. All paperwork arrived by email. Very pleased so far and looking forward to our first cruise. Glad we chose Azamara for our first cruise experience.”

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Posted 11 years ago

“Excellent service. All matters covered and queries answered.Would defo use again.”

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Posted 11 years ago

“This is now our sixth year booking with Emma Gray. As usual she was attentive to our needs and nothing was too much trouble to get the details tailored to our requirements”

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Posted 11 years ago

“Spoke to Richard about a trip I wanted to do in Canada that would include The Rocky Mountaineer Train and the Inside Passage. He put together a wonderful itinerary over 3 weeks all listed out giving a full description of every thing included and a decent price. He phoned me when he said he would he was excellent in every way. This is the first time I have used Six Star Cruises and I am very very impressed, I will now be calling Richard in the future he is brilliant!!”

Helpful Report

Posted 11 years ago

“Matt, was very efficient and the whole booking process has proved very easy, if the cruise goes as well as expected we shall be booking with Six Star again.”

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Posted 11 years ago

“Erin Madine was extremely efficient, polite and explained everything carefully. When we needed to get back to Erin, a voice mail was not available and we ended up speaking to somebody who was obviously not familiar with our booking. Hoever, she was very polite and arranged for Erin to call me back.”

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Posted 11 years ago

“Only just booked. Ask after”

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Posted 11 years ago

“Most of the staff I have been very very good and helpfull I always ring them first thank you”

Helpful Report

Posted 11 years ago

“Most of the staff I have been very very good and helpfull I always ring them first thank you”

Helpful Report

Posted 11 years ago

“Always had good experiences with your Customer services team, especially with our latest booking, when the cruise we were looking to book was full, Emma took a great deal of time to look into similar cruises and we were very happy when she found us another cruise line, who we haven't used before, but gave us everything we wanted from the cruise. Very happy with your service, to my mind much better than Sovereign who we used prior to contacting Six Star.”

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Posted 11 years ago

“very helpful and efficient”

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Posted 11 years ago

“A very good first time experience! Emma was knowledgable , helpful and supportive throughout the process.”

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Posted 11 years ago

Six Star Cruises is rated 4.8 based on 5,348 reviews