Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,336 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,336 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service as always. Stacey goes the extra mile every time to try to meet our requirements and make sure that we can get the best available booking in line with our holiday budget.”

Six Star Cruises 5 star review on 6th January 2021

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Posted 5 years ago

“Very friendly, responsive, knowledgeable, patient and helpful concierge. Because of the Christmas holiday, we also spoke to several other staff who were aware of the cruises we were considering and equally helpful. Queries were dealt with very quickly or, where there was a delay due to the cruise line, we were kept informed. Excellent service!”

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Posted 5 years ago

“Excellent service throughout - Dan and Hannah outstanding.”

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Posted 5 years ago

“This is the first time I have booked a cruise with Six Star Cruises. I was impressed by the customer service I received and how everything about my booking was explained to me in detail. I look forward to being a long-standing customer with them.”

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Posted 5 years ago

“Have used 6 Star regularly and have always been pleased with the competitive pricing and general quality of service. This booking comprising a cancellation, FCC and combination of three cruise segments of the 2022 World cruise was handled very smoothly. Great service!”

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Posted 5 years ago

“The service we received from Lisa Mallon was excellent.”

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Posted 5 years ago

“Having had a couple of cruises cancelled, we have again booked 2 more cruises with the help of Stacey Williams at Six Star, as usual, the service was excellent, Stacey is patient, friendly and really knows her stuff !”

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Posted 5 years ago

“It's great that cruise 118 have taken the time to thank me for leaving a review of the service I received when booking my cruise. It's things like that that will want you to use 118 again Thank you.”

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Posted 5 years ago

“Usual excellent, knowledgeable service from Dan. Pleasure to deal with on all cruise matters.”

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Posted 5 years ago

“Well done Stacey, another one efficiently booked and in the bag !”

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Posted 5 years ago

“My first contact with an advisor was helpful and she passed the details on to my usual adviser who returned my call when requested.She went through all the details efficiently.The first document has errors so awaiting correction”

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Posted 5 years ago

“Always great service.”

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Posted 5 years ago

“Quick reply to my query”

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Posted 5 years ago

“My cruise is booked with sister company Cruise118 where Phil has provided excellent service (our 2nd booking with him). Due to COVID cancellations I have today (Sunday) been in contact with Estelle from 6 star for the very 1st time with regard the options available etc. I must say that she has also been excellent and prompt and providing complete clarity with regard our situation. Two dealings and 2 excellent staff members !!”

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Posted 5 years ago

“From initial enquiry to booking was a pleasant experience with no pressure but with good information.”

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Posted 5 years ago

“Excellent - I have dealt with Paula Molloy for many years - she knows my requirements and is very efficient”

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Posted 5 years ago

“Someone is always available to answer the phone and if necessary, take a message and arrange a call back. Our Concierge, Laura is very professional, knowledgeable and helpful. I feel confident she will manage our bookings with a high degree of competence.”

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Posted 5 years ago

“There doesn't seem to be any continuity with the concierges during the enquiry/booking process. If your concierge is away from the office for a long term emails are eventually picked up by a colleague, if that colleague is then away from the office the system seems to fall down and you have to start the process again. Emails sent to other cruise agents always receive a reply immediately and never start with "apologies for the delay"! The response to queries can be measured in days not hours.”

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Posted 5 years ago

“The second cruise we've recently booked with Six Star. Again we were extremely happy with the service provided. Lisa could not have been more professional or helpful. We wanted to extend our stay pre-cruise. She understood exactly what we wanted and helped put together a package to match our wishes.”

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Posted 5 years ago

“Always had good service. Stacie provided a prompt reply to our queries relating to a Barbados cruise with Oceania. She really knows her stuff and gave some excellent advice. We did try to book a cruise last year with another agent but the service was not a patch on yours.”

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Posted 5 years ago

Six Star Cruises is rated 4.8 based on 5,336 reviews