Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,508 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,508 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Janet Cain resolved all my queries professionally and in easy to understand language. This is our 4th cruise with Six Star Cruises, we always book with Mark Saxton who is excellent and provides us with everything we require. A full five star service.”

Helpful Report

Posted 7 years ago

Hello Ian, Thank you very much for 5* review. It's fantastic to hear that Janet Cain and Mark Saxton assisted with your booking in a professional manner. Have an superb time on your cruise!

Posted 7 years ago

“My husband and I are first time cruisers.Our enquiries and booking experience has been exceptionally efficient and straightforward and it was a delight having Lisa Mallon as our concierge. Lisa was able to tailor make our trip to include visiting Los Angeles to see family following the cruise plus an extended stay in the Caribbean, offering flight and hotel options to suit our explicit requirements and that helped us make well informed choices. Lisa was very knowledgeable about the cabins on board the ship and able to offer advice as to which might suit us best. She was thorough, friendly and experienced and able to answer all of our queries.She always came back to us promptly without being pushy and we feel confident that we have booked with an excellent company who who have their passengers interests at heart and will be there at the end of a telephone if we have any further questions to ask. The cost of our trip has come to considerably more than we had hoped because of our extended trip but we shall not hesitate to recommend Six Star Cruises to friends and family as we feel in safe hands.One word of warning.....do shop around for travel insurance as our quotes varied from £700 to over £3,000!”

Helpful Report

Posted 7 years ago

Dear Maggie Taylor, Thank you for your thumbs up. It's brilliant to hear that Lisa assisted with your booking in an efficient manner. It's fantastic to hear that Lisa tailor made your package to suit your preferences. Lisa is a credit to our company and please be assured that she will be recognised for the excellent service that she has provided. Have a fantastic time on your cruise!

Posted 7 years ago

“Katie makes booking a cruise so easy and such a pleasure. Her knowlege and experience are invaluable. Thank you Katie.”

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Posted 7 years ago

Thank you Jane for your lovely feedback on the excellent and knowledgeable service that Katie has provided. Have a wonderful time on your cruise!

Posted 7 years ago

“Thank you Rachel for a very professional call, so friendly and helpful. Knowing you and others like yourself are available for any questions and queries that we have is very reassuring. This is our first cruise and the booking and selection process has been made so much easier by people like you.”

Helpful Report

Posted 7 years ago

Thank you very much for your wonderful feedback! It's amazing to hear that you are pleased with the professional, friendly and helpful service that Rachel has provided. Rachel is a credit to our company. Please be assured that Rachel will be recognised for the service that she has provided. Have a brilliant time on your cruise!

Posted 7 years ago

“Emma Taylor was very knowledgeble and extremely helpful”

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Posted 7 years ago

Dear Mrs Alice Patricia Elizabeth Robinson, Many thanks for your fantastic feedback! It's lovely to hear that you are pleased with the knowledgeable and helpful service that Emma Taylor has provided. Have a lovely holiday!

Posted 7 years ago

“First class, efficient, professional service - catering for all your "cruise holiday" needs in just one phone call! Thank you Katie.”

Helpful Report

Posted 7 years ago

Hello Mrs Heather Mary Graham, Thank you so much for your wonderful feedback. It's great to hear that you are happy with the first class, efficient and professional service that Katie has provided you. We hope you have a fantastic time on your cruise!

Posted 7 years ago

“We have been happy with Six Star Cruise in the past thanks to Mark Saxton”

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Posted 7 years ago

Dear Mr Malcolm Groves, Many thanks for taking the time to leave your fantastic feedback on the service that you have received from our concierge Mark Saxton. Have a wonderful time on your cruise!

Posted 7 years ago

“They managed to get a 76.4% refund on my deposit. thanks”

Helpful Report

Posted 7 years ago

Hello Mr Alexander McGowan Lindsay, Thank you for your feedback. We hope you have a lovely time on your cruise.

Posted 7 years ago

“Booked 2 cruises with Emma recently &, as always, the service was professional & friendly. In both cases there were choices & decisions to be made but there was no pressure. Emma answered all of our questions and helped us to arrive at decisions with which we are happy. Thank you!”

Helpful Report

Posted 7 years ago

Hello Mrs Margaret Ann Giblin, Many thanks for your brilliant feedback on the professional and friendly service that Emma has provided. Answering all of your questions to her best potential. We wish you a lovely time on your cruise!

Posted 7 years ago

“Decide in haste and repent at leisure, we had second thoughts about our cruise, and wanted to cancel it 14 hours after booking it. Pity it was late Friday evening as nothing could be done this Monday with the cancellation team. Bottom line loss of our £1400 deposit!”

Helpful Report

Posted 7 years ago

Thank you for your review, Here at Six Star Cruises we strive to give the best possible service and appreciate your feedback. We are sorry that you are unhappy, If you would like to contact our customer relations department on 0207 1388302 and we will be happy to discuss any problems you may have encountered. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do so.

Posted 7 years ago

“I always book cruises through SSC and I always use Emma, why wouldn't you! Service is always good and I know what to expect. All very easy.”

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Posted 7 years ago

Dear Mrs Margaret Elaine Atkinson, Thank you for your review. It's fantastic to hear that you are pleased with the excellent service that Emma has provided. We appreciate your repeat business and wish you an excellent time on your cruise!

Posted 7 years ago

“Used Six Star Cruises previously and the quality of service compares favourably with other cruise agents that I have used. The advice, guidance and value for money is commendable, but importantly, the professionalism of the cruise concierge is very helpful. A long time until we actually take the cruise but so,far so good.”

Helpful Report

Posted 7 years ago

Hello Mr Stephen Michael Haskins, What a wonderful review! It's fantastic to hear that you are pleased with the professional and helpful service that you have received from Six Star Cruises. We hope you have a fantastic time on your cruise!!

Posted 7 years ago

“The lady who was looking after me and answered all my queries (Janet Cain) couldn't have been more helpful, nothing was too much trouble. Janet answered all my questions and even gave me some additional hints and tips for my holiday.”

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Posted 7 years ago

Dear Paul Acres, Thank you for your review. It's a pleasure to hear that you are happy with the helpful service that Janet Cain has provided. We wish you a fantastic time on your cruise!

Posted 7 years ago

“Attention to detail was excellent and the personal touch was there all the time”

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Posted 7 years ago

Good Afternoon, Thank you for your review. It's great to hear that you are happy with the service that you have received. We hope you have an excellent time on your cruise!

Posted 7 years ago

“Always excellent service from friendly capable staff. Special mention for Dan and Stacey.”

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Posted 7 years ago

Hello Mr Brian Page Johnston, Thank you for your email. It's great to hear that you are happy with the friendly and excellent service that you have received from Dan and Stacey. Have a great time on your cruise!

Posted 7 years ago

“Andrew Freeman was extremely helpful in booking our holiday Would definately recommend him and we will be booking our future cruises and holidays with him”

Helpful Report

Posted 7 years ago

Good Afternoon, Thank you very much for your review. It's a pleasure to hear that you are happy with the extremely helpful service that Andrew Freeman provided. We appreciate your recommendation and we hope you have a lovely time on your cruise!

Posted 7 years ago

“Helpful and informative”

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Posted 7 years ago

Hello Mrs Pamela Mary Carey, Thank you very much for your review. Have a fantastic time on your cruise!

Posted 7 years ago

“Katie has been very helpful to me every time I have had to phone and it has never been too much trouble for her. Many thanks Katie.”

Helpful Report

Posted 7 years ago

Dear ANTHONY ALLOWAY, Thank you very much for your feedback. We would like to take this opportunity to thank you for choosing to book with Katie at Six Star Cruises. We appreciate your high recommendation on the helpful service that Katie has provided. Have a lovely time on your cruise!

Posted 7 years ago

“Rachel was extremely friendly and informative .She answered all my questions and put my mind at rest.She is even going to send all my information through the post. Rachel you are a Star! Thanks very much.”

Helpful Report

Posted 7 years ago

Dear Pam Hewitson, Many thanks for your feedback on the extremely friendly and informative service that Rachel has provided. It's great to hear that Rachel assisted with your questions and put your mind at ease. We wish you a fantastic time on your cruise!

Posted 7 years ago

“Really helpful and knowledgeable. Good advice about location of cabins, best ways to do flights and transfers to the port. We were so impressed with a previous cruise which is why we booked again. Prices are very competative, haven't had any problems regarding returns or refunds.”

Helpful Report

Posted 7 years ago

Dear Iain Tennant, Many thanks for taking the time to review the helpful and knowledgeable service that Six Star Cruises have provided. It's wonderful to hear that the concierge have assisted with your booking and at a great competitive price! Have a wonderful time on your cruise!

Posted 7 years ago

Six Star Cruises is rated 4.8 based on 5,508 reviews