Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,343 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,343 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Danielle Wyn Most helpful today with my query. Very efficient, got back to me quickly and investigated my queries and came back with the answers. Many thanks Mrs A Horton”

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Posted 7 years ago

Thank you Mrs A Horton for your kind review about our concierge Danielle Wynn. We appreciate your compliments on the efficient service that you have received from Danielle, answering your queries to her best potential. We wish you a wonderful time on your cruise!

Posted 7 years ago

“Just to say Dan McMahon has been wonderful in sorting, changing and just being pleasant about my dithering and finally choosing not to go ahead with a cruise. Great service, friendly and efficient (and a good price) . What more could we ask for.”

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Posted 7 years ago

Thank you for taking the time to review Six Star Cruises following your booking with Dan McMahon. It's very satisfying to hear your kind comments on the friendly and efficient service that you have received from Dan and for a great price. Please be assured that Dan will be recognised for the service he has provided. We wish you a lovely time on your cruise!

Posted 7 years ago

“Extremely efficient. Good communication skills Very helpful.”

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Posted 7 years ago

Good Afternoon Mr Jasminder Singh Arora. Thank you for taking the time to leave your kind feedback on the helpful service that you have received from ourselves. We hope you have a fantastic holiday!

Posted 7 years ago

“This is not our first booking with Six Star Cruises Their Staff are so knowledgeable and friendly. Quite frankly their quote was nearly two thousand pounds cheaper than their nearest rival ( three people two cabins) They make the booking almost as exciting as the cruise itself”

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Posted 7 years ago

Thank you for your lovely review. It is a pleasure to hear your fantastic feedback on the wonderful service and great deal that you have received from Six Star Cruises. We’re delighted that you’ve entrusted Six Star Cruises with so many of your precious holidays. We wish you a wonderful time on your cruise!

Posted 7 years ago

“We have just booked a cruise with Six Star Cruises for the first time. We have essentially dealt with Lisa Mallon and to date she has provided us with excellent service - both friendly and professional.”

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Posted 7 years ago

Many thanks for taking the time to email us with your kind comments about Lisa. We work extremely hard here at Six Star Cruises to ensure that our service is both exceptional and consistent and, so it is always a pleasure to hear that our hard work has been recognised. I have taken the liberty of adding your review to our website, people are often quick to tell us and others about the negatives and not always so quick to speak about the positives, so I am very grateful that you have taken the time to do so on this occasion and hope you wouldn’t mind us sharing your comments. Once again sincere thanks for taking the time to contact us, please be assured that Lisa will be recognised for the service she has provided.

Posted 7 years ago

“I had some questions that I needed answers to and Janet Cain was able to answer them quickly for me for which I was grateful.”

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Posted 7 years ago

Good Evening, We are glad to hear that Janet were able to assist you with your booking. We are so glad that you are happy with the service that you have received from ourselves. We hope you have had a lovely holiday!

Posted 7 years ago

“Only just experienced the booking process over this weekend 1/12/18 so still some way to go but so far a SixStar performance from Stacey Williams, mainly by email which is my preferred communication method and one professional and friendly phone call to finalise the booking. Hopefully the paperwork and Maccu Pichu tour followed by Oceania cruise in March 2019 will match up with my positive experience so far.”

Helpful Report

Posted 7 years ago

Dear Mike, Thank you for booking with Stacey Williams at Six Star Cruises. It is lovely to hear that you are happy with the helpful, knowledgeable and professional service that you have received from Stacey. We wish you a wonderful time on your Oceania cruise in March 2019

Posted 7 years ago

“I have just booked my sixth cruise with Dan, who has looked after most of my previous bookings. He is always friendly and helpful, and works in an efficient way. His advice is sound and calls are always returned. I will for these reasons continue to book with Six Star Cruises.”

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Posted 7 years ago

Dear Mr Brendan Dubock, Thank you choosing to book with Dan at Six Star Cruises. We appreciate your kind comments on the informative service that you have received from Dan, who helped to find yourself the perfect trip! We appreciate your loyalty to Six Star Cruises and we are looking forward to booking for next cruise. We hope you have a fantastic time on board!

Posted 7 years ago

“Helpful agent and reasonably competitive price. Was able to price flight upgrade over a year in advance which was the clincher.”

Helpful Report

Posted 7 years ago

Hello Mr David Charles Murthwaite, Thank you for your kind review on the service you have received from Stacey at Six Star Cruises. We are glad that you are happy with the polite, helpful, professional and informative service that you have received from our concierges and at an excellent and competitive price! We wish you a lovely time on your cruise!

Posted 7 years ago

“I would like to say how very pleased I am regarding Emily Whiteside. She is very efficient and has sorted out our forthcoming Viking Criuse next May and has been very helpful with all the details, and I know I will only have to pick up the phone if I have a query.”

Helpful Report

Posted 7 years ago

Many thanks for taking the time to email us with your kind comments about Emily . We are so glad that you are happy with the professional and helpful service that Emily has provided. We work extremely hard here at Six Star Cruises to ensure that our service is both exceptional and consistent, so it is always a pleasure to hear that our hard work has been recognised. Once again sincere thanks for taking the time to contact us, please be assured that Emily will be recognised for the service he has provided.

Posted 7 years ago

“Emily dealt with our booking in a very professional manner.Very happy with service”

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Posted 7 years ago

Thank you, Mrs Linda Anne Rondeau, for your 5* review on the efficient service you have received from Emily. We wish you a fantastic holiday!

Posted 7 years ago

“I am adverse to hastle like most people & this for a change was hastle free. Should have known about 6 * cruises a long time ago. Emily was very proficient . Well done.”

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Posted 7 years ago

Dear Oliver Hardy, What a lovely review about our concierge Emily! We appreciate your high recommendation on the friendly and professional service that Emily has provided. Please be assured that Emily will be recognised for the excellent service that she has provided. We hope you have a wonderful cruise!

Posted 7 years ago

“Andrew, who has assisted us previously, phoned asking if we were thinking of another cruise. We told him what we would ideally like & he found a cruise to our exact requirements within seconds. Well done that man. Together we chopped& changed flights and arranged a pre-cruise stay for the one night. Transfers here & there etc. Brilliant.”

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Posted 7 years ago

Hello Mrs Susan Ward, We appreciate you taking the time to Six Star Cruises following your booking with Andrew. Who assisted with your booking in a willing and thorough manner and helping you with all your requirements for your sailing. Wish you an excellent time on your cruise!

Posted 7 years ago

“From start to finish Six Star cruises provided a really good service. Stacey was extremely friendly and helpful and immediately sorted out problems we had because of a flight cancellation. She was very patient with all my questions and helped us put together a really good package for our holiday. I have recommended Six Star cruises to others for their customer relations and good prices”

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Posted 7 years ago

Thank you so much for your review and for recommending Six Star Cruises. Stacey is one of our most knowledgeable cruise concierge and always ensures her customers receive remarkable service. Thank you again for your booking.

Posted 7 years ago

“Knowledgable, friendly and reasonably competitive. Was able to quote a price for upgraded flights over a year away due to the breadth of their business.”

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Posted 7 years ago

Hi David, Thank you for your kind review on the Knowledgeable and friendly service that you have received from ourselves. It's great to hear that we were able to assist with the upgrade of your flights. We hope you have a fantastic holiday!

Posted 7 years ago

“vERY HELPFUL”

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Posted 7 years ago

Thank you Mr Lipscombe for your review. We hope you have a fantastic holiday!

Posted 7 years ago

“You could not get better support to book a cruise, thank you Sandie”

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Posted 7 years ago

Thank you Mr James Joseph Cole, What a lovely review about our concierge Sandie! We hope you have a lovely holiday!

Posted 7 years ago

“The professional, patient help I received from Sandie Collier was first class. I have recommended Sixstar to my friends”

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Posted 7 years ago

Good Afternoon Mr James Joseph Cole, Thank you for your kind review. We are so glad that you are happy with the first class service that you have received from Sandie Collier! Thank you very much for recommending Six Star to your friends. We wish you a wonderful time on your cruise!

Posted 7 years ago

“Always use Six Star Cruises and specifically Donna Worsnip who thankfully I can contact direct. The service and information provided is efficient and always specific to my needs. Donna having dealt with my wife and I before knows what we are looking to get out of a cruise vacation and always exceeds my expectations on options and prices. Communication and information flow is brilliant and no request not met. Brilliant concierge service!!!”

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Posted 7 years ago

Thank you Mr David Brian Ellis. I am so pleased that Donna assisted you with your cruise booking. We aim to deliver a remarkable experience to all our customers and it certainly proves that Donna has delivered! Thank you again for booking with Six Star Cruises.

Posted 7 years ago

Hello David, Thank you very much David, for your thumbs up! It is always so rewarding when customers are pleased with our service & come back to book again. We appreciate your high recommendation of Donna Worsnip. Who provided you with efficient service, ensuring that she found you the perfect cruise to suit your preferences and exceed your expectations. Once again, it’s lovely to hear that you are so happy with our service. Please feel free to email, or call, on your return as it will be great to hear your impressions. We wish you a lovely time on your cruise!

Posted 7 years ago

“Emma Taylor- Just to let you know Emma is always so helpful. Wouldn't book a cruise without her.”

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Posted 7 years ago

Thank you for your review and lovely comments about Emma Taylor, I am so pleased she books your perfect cruise time and time again. Thank you again for your booking.

Posted 7 years ago

Six Star Cruises is rated 4.8 based on 5,343 reviews