Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,512 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,512 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

Write Your review

Tell us how Six Star Cruises made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Each time we have used Six Star Cruises we have always received excellent service. The advice and expertise is exceptional, particularly from Matthew Cotton one of the Advisors.”

Helpful Report

Posted 7 years ago

Thank you for your kind review. I am so pleased that you are happy with the advice and exceptional expertise that you have received from the Six Star Cruises and Matthew Cotton in particular. We hope you have a wonderful time on your cruise! Thank you again for choosing to book with Six Star Cruises.

Posted 7 years ago

“Absolutely superb service. Katie, our main contact, was knowledgeable, prompt in her responses and tailored a tour to perfectly suit our requirements. When not available, her colleagues were equally professional and then Katie followed up the query with either a phone call or email.”

Helpful Report

Posted 7 years ago

Thank you for you review and kind comments about the professional service you have received from Six Star Cruises and Katie in particular. I am so pleased that Katie assisted with your booking in a knowledgeable manner, ensuring that she was prompt with her responses and tailored a tour to suit your requirements. Please be assured that Katie will be recognised for the excellent service she has provided. Thank you again for choosing to book with Six Star Cruises.

Posted 7 years ago

“From the very first inquiry regarding a cruise Stacey Williams could not have been more helpful. She suggested numerous options and has given a first class service. Well done.”

Helpful Report

Posted 7 years ago

Thank you Desmond Ely for your kind review. I am so pleased that Stacey Williams assisted with your booking in a helpful manner, suggesting numerous options for yourself and providing a first class service. Please be assured that Stacey will be recognised for the excellent service she has provided. Thank you again for choosing to book with Six Star Cruises.

Posted 7 years ago

“From the first phone call enquiring about a cruise Stacey Williams has been excellent. She has answered all questions swiftly, looked into a number of options we gave her and certainly has given a first class service. Well done.”

Helpful Report

Posted 7 years ago

Thank you Desmond Ely for your kind review and comments about Stacey Williams assisting with your booking, providing a first class service, answering all of your questions in a prompt manner. Please be assured that Stacey will be recognised for the excellent service she has provided. Thank you again for choosing to book with Six Star Cruises.

Posted 7 years ago

“Top notch service. Hannah is always polite and courteous and and nothing we ask is too much trouble for her to find out. She always responds quickly to emails and is very well informed.”

Helpful Report

Posted 7 years ago

Thank you Mrs Marilyn Boden for your kind review and comments about Hannah. I am so pleased that Hannah assisted with your booking in a polite and courteous manner. Answering all of your questions to her best potential and responding to your emails in a timely and informative manner. Thank you again for choosing to book with Six Star cruises. We hope you have a wonderful time on your cruise!

Posted 7 years ago

“Have been trying to change flights for next March. Emails have not been responded to efficiently and “surprisingly “ fares are increasing ! Very surprised by service as have booked numerous cruises over the years on top rated cruises. Maybe time to change??”

Helpful Report

Posted 7 years ago

Thank you for your review, Six star cruises are a customer focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I am sorry to hear of the difficulties you have encountered when attempting to change your flights. I am happy to see this has now been resolved and amended by our customer experience team. We value your business and are working hard to earn your continued patronage, We hope you will give us the opportunity to do so. Please do not hesitate to contact us if you have any further queries For and on behalf of WTH (UK) LTD Customer Relations

Posted 7 years ago

“They might call themselves six star cruises but the are 0 star customer service.. they are good when you are booking but once you have booked there is no after sales service. Flights are changed without approval phone calls are not resplied to.. answers are not answered!! Totally disappointed with my experience with them will never recommend or rebook with them.”

Helpful Report

Posted 8 years ago

Dear Mrs Carr, Thank you for your review, Six star cruises are a customer focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. We are so sorry for the way you feel regarding the flight schedule change. We understand our colleagues have explained the position we are in with the airlines as we are at their mercy with any schedule changes. We value your business and are working hard to earn your continued patronage, We hope you will give us the opportunity to do so. Please do not hesitate to contact us if you have any further queries For and on behalf of WTH (UK) LTD Customer Relations

Posted 7 years ago

“Our cruise concierge Katie was very knowledgeable and efficient and answered all our questions to enable us to make a decision the next day, This included all flight information and flight upgrades so excellent service.”

Helpful Report

Posted 8 years ago

Thank you Mr Millar for your kind review and comments about Katie. I am so pleased that Katie assisted with your booking in a knowledgeable and efficient manner. Answering all of your questions to her best potential regarding flight information and upgrades to enable yourselves to make a decision. Please be assured that Katie will be recognised for the excellent service that she has provided. Thank you again for choosing to book with Six Star Cruises.

Posted 8 years ago

“Listened to me and dealt with the booking.. Over the moon with the service I've received”

Helpful Report

Posted 8 years ago

Thank you Emma Howell for your kind review. I am so pleased that you are happy with the service you have received from the concierge, listening and dealing with your booking. Thank you again for choosing Six Star Cruises.

Posted 8 years ago

“Spoke to Janet Cain today regarding forthcoming cruise Janet was extremely helpful And really pleasant to talk to”

Helpful Report

Posted 8 years ago

Thank you Alan Rigby for you kind review and comments about Janet Cain. I am so pleased that Janet assisted with your booking in a extremely helpful and pleasant manner. Thank you again for choosing to book with Six Star Cruises!

Posted 8 years ago

“Janet handled my query in a professional and pleasant way.It took some time to answer the point I rang about but she was determined to do it and she did. Her service was excellent Eifion Phillips”

Helpful Report

Posted 8 years ago

Thank you Eifion Phillips for your kind review and comments about Janet. I am so pleased that Janet handled your query in a professional and pleasant manner, ensuring that your query was answered. Please be assured that Janet will be recognised for the excellent service she has provided. Thank you again for choosing to book with Six Star Cruises.

Posted 8 years ago

“First class professional and friendly customer service / care from Hannah at Six Star Cruises. We've used Six Star Cruises before and would thoroughly recommend them.”

Helpful Report

Posted 8 years ago

Thank you Mrs Gillian Roberts for your kind review. I am so pleased that you are happy with the first class professional and friendly customer service you have received from Hannah assisting with your booking. We appreciate you repeat business and look forward to assisting with your bookings in the future. Thank you for choosing to book with Six Star Cruises.

Posted 8 years ago

“Stacey very quickly set about creating a Tailor Made trip-- flights and Cruise, then Emma completed the Itinerary and confirmed the booking. Laura did all the passport , Insurance an Next of Kin so the whole Booking was carried out like clockwork.”

Helpful Report

Posted 8 years ago

Thank you Mrs Deirdre Ann Ross for your kind review. I am so pleased that you are happy with the service you have received from Stacey, Emma and Laura assisting with your booking, creating a Tailor made trip to suit your preferences and ensuring that all of the booking details were confirmed. Please be assured that Stacey, Emma and Laura will be recognised for the excellent service they have provided. Thank you again for choosing to book with Six Star Cruises.

Posted 8 years ago

“Catherine went out of her way to find what we wanted at the best price. She also made suggestions as to suitability of decks and cabins. She did what she said she would do and sent us all the information by email so that we could look through it before committing and offered to go through anything we weren’t sure of. She also gave us her email and direct line for future contact. She was very professional and Friendly.”

Helpful Report

Posted 8 years ago

Thank you for your review and kind comments about Catherine. I am so pleased that Catherine was friendly,helpful and professional in her approach, ensuring that she found yourself the best price and offered suggestions for the suitability of decks and cabins. Please be assured that Catherine will be recognised for the excellent service she has provided. Thank you for choosing to book with Six Star Cruises.

Posted 8 years ago

“Stacey Williams has done an excellent job for us today. Like all Six Star agents she is friendly, knowledgeable and very efficient and we are delighted to use them again.”

Helpful Report

Posted 8 years ago

Susan, many thanks for taking the time to email us with your kind comments about Stacey. We work extremely hard here at Six Star Cruises to ensure that our service is remarkable, so it is always a pleasure to hear such great feedback! Thank you again for booking with Six Star Cruises, please be assured that Stacey will be recognised for the service she has provided.

Posted 8 years ago

“I felt very lucky that Stacey Williams answered the call when I rang Six Star Cruises. She was very enthusiastic about finding us a cruise - which she did. She has been extremely helpful and certainly gone above and beyond to help us make the booking. Also other staff have been helpful when I have rung for Stacey and she has been on another call.”

Helpful Report

Posted 8 years ago

Thank you Mrs Janice Elizabeth Cooke for your extremely kind review. I am so pleased that Stacey has delivered a remarkable service and the rest of the team have been helpful too. Our sincere thanks for taking the time to contact us, please be assured that Stacey will be recognised for the service she has provided. Thank you again for choosing to book with Six Star Cruises.

Posted 8 years ago

“Excellent service. Our Cruise Concierge, Stacey Williams, has been very helpful and we are already planning to arrange another cruise.”

Helpful Report

Posted 8 years ago

Thank you Mr Bryan John Edmondson for your kind review. I am so pleased that Stacey Williams assisted with your booking in a helpful manner. We hope you have a wonderful time on your cruise! Thank you again for choosing to book with Six Star Cruises.

Posted 8 years ago

“We always book our cruises through Six Star Laura Wing, Laura always makes it easy for us does everything to make our holiday perfect.”

Helpful Report

Posted 8 years ago

Thank you Mrs Stephanie Frances Hare for your kind review. I am so pleased that you are happy with the service you have received from Laura Wing assisting with your booking. We hope you have a wonderful time on your cruise! Thank you again for choosing to book with Six Star Cruises.

Posted 8 years ago

“We have used Dan on several cruises and he always goes that extra mile. He responds to emails and telephone calls immediately. Dan spends a lot of time working out the best flight routes, pre cruise hotels, transportation, cabins etc. Lots of knowledge and very experienced as well as being highly motivated. I have absolutely no hesitation in recommending Dan along with Six Star Cruises secure in the knowledge your cruise will be Six Star ⭐️ Very impressed with the follow up communication team, admin, payments, ticket distribution etc all work as part of a very efficient organisation who obviously feel customer care is paramount”

Helpful Report

Posted 8 years ago

Thank you Carol McLaughlin for your kind review. I am so pleased that Dan assisted with your booking in a helpful, knowledgeable and attentive manner. Dan is a credit to our team. Please be assured that Dan will be recognised for the excellent service he has provided. Thank you again for choosing to book with Six Star Cruises.

Posted 8 years ago

“Once again excellent service from Andy Always knowledgeable and thorough Would highly recommend”

Helpful Report

Posted 8 years ago

Thank you Mark Whitehurst for kind review. I am so pleased that Andy assisted with your booking in a knowledgeable manner. We hope you have a wonderful time on your cruise! Thank you again for choosing to book with Six Star Cruises.

Posted 8 years ago

Six Star Cruises is rated 4.8 based on 5,512 reviews