Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,507 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,507 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to cancel my cruise that we booked due to our financial situation but 6 weeks on and I have still not received my refund. Impossible to get through on the phone unless you want to make a new booking.”

Helpful Report

Posted 4 years ago

Thank you for your review, Rest assured your comments are very important to us, we are very sorry that aspects of your experience have given cause for dissatisfaction and we appreciate you taking the time to write your review. Whilst I appreciate the frustration at having to wait for your refund we have had to await the refund from the cruise line. I can see this has been processed today for you and should be in your account in the coming days. Best Regards.

Posted 4 years ago

“Although Elizabeth is relatively new to your company she always managed to find out very quickly any questions that I asked and came back promptly. My booking went through smoothly n”

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Posted 4 years ago

“My first experience of booking through Sixstarcruises has been excellent so far. Melissa was very helpful, professional and a pleasure to deal with. I have only just booked in the last week but everything went well and all my queries dealt with quickly and efficiently without any heavy sales pressure but enough contact to keep me interested.”

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Posted 4 years ago

“As per previous reviews, Stacey Williams is the best. She is courteous, knowledgeable and goes out of her way to help. She is always available to answer your questions and queries you may have. We have booked yet another cruise on Silversea for December 2023. Thank you Stacey.”

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Posted 4 years ago

“Lisa Mallon and Stacey Williams have dealt with my queries & eventual booking on Seabourn Pursuit to Antarctica. They were extremely helpful & thorough in getting me the best price, & making suggestions for flight arrangements once they become available. They were knowledgeable, friendly and professional. Wouldn’t hesitate to recommend their services. Many thanks to you both.”

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Posted 4 years ago

“Found a great offer on Regent Seven Seas for the Rocky Mountaineer plus Cruise and asked Stacey to book it. this was sorted out very quickly and she helped us find an excellent Cabin on the ship.”

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Posted 4 years ago

“Service always good especially from Lisa Mallon. Very helpful. However, she is not always available and no one else seems to be able to pick up her bookings. Would be improvement if all agents could be trained to answer queries or process all bookings.”

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Posted 4 years ago

“It was terrific dealing with an alteration with such a knowledgable and helpful concierge. Estelle Peachy was very helpful and within 24 hours we were booked on an alternative cruise.”

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Posted 4 years ago

“It was terrific dealing with an alteration with such a knowledgable and helpful concierge. Estelle Peachy was very helpful and within 24 hours we were booked on an alternative cruise.”

Helpful Report

Posted 4 years ago

“We had a first class experience with Sarah. Pleasant, knowledgeable and efficient. Rang back when she said she would. Chose our cabin for us. Absolutely delightful service.”

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Posted 4 years ago

“Booked our Azamara cruise with Chris. We have booked with 6star before and always found them efficient and effective and again Chris was very helpful and informative.”

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Posted 4 years ago

“The whole process could not have been simpler. We were booking our first cruise and the booking agent could not have been more helpful. A very efficient service - I wouldn't hesitate to use this service again.”

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Posted 4 years ago

“Generally very good. Really lovely girl helped. Very slight comment is, it would have been useful to be told about the flight options back from Bali. I was unaware quite how difficult it is. But I have now resolved that. So in the end it’s not a problem. I had said I wanted cruise only, so it wasn’t really her fault, but still would have been useful to have the conversation about before and after the cruise. Otherwise, very good service.”

Helpful Report

Posted 4 years ago

“Stacey as always responds promptly to requests and manages the whole booking friendly and effeciently”

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Posted 4 years ago

“Erin was excellent,not pressured,very informative,pleasant back up. Follow up excellent,made we feel welcomed and cared for.”

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Posted 4 years ago

“I have been booking with sixstar for years but have noticed recently they aren’t as good. I am due to cruise with AZAMARA in July but although I had booked a full package with them, flight,transfers and cruise I only found out by pure chance that my flight had been changed to the previous day, no notification from Azamara and no notification from sixstar. Trying to contact six star is virtually impossible these days without at least an hours wait on the phone, the guy I booked through is on holiday and the person standing in for him just sent me a copy of my booking, completely useless. I think it’s time to try one of the other agents”

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Posted 4 years ago

Helpful Report

Posted 4 years ago

“Excellent service from a very helpful staff. Erin has dealt with our last 2 cruises in a very attentive and pleasant manner.”

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Posted 4 years ago

“Have used six star cruises and find them excellent. They make each journey easy and the itinerary is excellent and saves any hassle.”

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Posted 4 years ago

“Excellent service, above and beyond with help. Highly recommend”

Helpful Report

Posted 4 years ago

Six Star Cruises is rated 4.8 based on 5,507 reviews