Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

“Extremely disappointed! Paying six star prices for six star cruises but got less than one star service from this company. Not proactive, long gaps with no communication, queries not answered promptly, telephone calls not answered or returned promptly, general lack of information regarding progress. Just absolutely not a Six Star service. Something with your approach to customer service is very broken and needs fixing! Will not be using again in future.”

Helpful Report

Posted 4 years ago

Thank you for your review, Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to write your review. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review it is very much appreciated. Kind regards Sharon Briney Senior Customer Relations Executive.

Posted 4 years ago

“perthetic unable to contact any one”

Helpful Report

Posted 4 years ago

Thank you for your review, Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to write your review. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review it is very much appreciated. Kind regards Sharon Briney Senior Customer Relations Executive.

Posted 4 years ago

“Although a regular Cruiser, we had not dealt with you previously. Was truly impressed with the very complétive Offer you gave me for a Silversea Cruise, and the Taylormade Package that we required for Hotels and Flights etc. Thanks Lisa - very professional and so easy to deal with . Will certainly use again.”

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Posted 4 years ago

“Great service everything sorted very quickly Lisa was very pleasant and explained things very well.”

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Posted 4 years ago

“Stacey was very helpful and efficient.Everything was clearly explained and uncomplicated. We’ll book again with you.”

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Posted 4 years ago

“Sandie is so helpful and professional and almost always finds me a wonderful cruise. I always go to her although all other consultants are brilliant. I cannot fault.”

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Posted 4 years ago

“Not what we were used to. Having booked many cruises with Six Star Cruises in the past and having a dedicated Concierge with first-class service, we now find it increasingly difficult to get through to speak to anyone. emails aren't answered you can be hanging on the phone for ages and ages trying to speak to someone, definitely not what we were used to in the past. We try to stay loyal to Six Star Cruises as we have received excellent service in the past but maybe time for a re-think.”

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Posted 4 years ago

“Stacey was very helpful and efficient.Everything was clearly explained and uncomplicated. We’ll book again with you.”

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Posted 4 years ago

“There is no point in asking for a review until we have experienced the results of the booking we have made with you.”

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Posted 4 years ago

“Dan Mcmahon was knowledgeable, helpful and very efficient. I hope that my continuing experience with Six Star will be the same.”

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Posted 4 years ago

“Friendly and easy to deal with”

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Posted 4 years ago

“Stacey was very helpful and efficient.Everything was clearly explained and uncomplicated. We’ll book again with you.”

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Posted 4 years ago

“Rebecca was excellent. She took the time to answer most questions and went through in detail the content of the holiday. She appreciates the concerns of changing requirements and offered her help if we require it.”

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Posted 4 years ago

“Very professional and helpful, found time to discuss and answer all our questions.”

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Posted 4 years ago

“Poor communication and customer service plus no response to complaints. This company had a very good reputation among cruisers. My recent experience has been very very poor. I found it difficult to complete payment, there has been no reply to emails or calls to the concierge. Phoning the company means a long long wait and sometimes being cut off. Something has gone badly wrong. I have another future cruise already booked via Six Star, but would not risk using this company again.”

Helpful Report

Posted 4 years ago

Thank you for your review, Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to write your review. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review it is very much appreciated. Kind regards Sharon Briney Senior Customer Relations Executive.

Posted 4 years ago

“Professional, knowledgeable and friendly”

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Posted 4 years ago

“Laura who booked our Australia holiday and cruise for next year and indeed, the Greece cruise for May this year, is very professional and knowledgable.”

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Posted 4 years ago

“Booked another cruise with Dan who is excellent, extremely patient and attentive as always”

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Posted 4 years ago

“I won’t book another cruise with this company unless they do some apologising and explaining. They’ve been great in the past. The dedicated concierge system appears to have broken down. I spent 6 hours trying to pay the balance of my cruise. No one emailed or phoned when asked, I was cut off while phoning after waiting half an hour. Our flights for next years cruise plus stopovers have not been booked 2 months after they were supposed to be. A shambles this time. I don’t trust this company any more.”

Helpful Report

Posted 4 years ago

Dear Suz, Thank you for your review, Rest assured your comments are very important to us, we are very sorry that aspects of your booking experience have given cause for dissatisfaction and we appreciate you taking the time to write your review. Can I kindly ask that you contact our customer relations team to discuss the matter further in hope of resolving the issues raised, we look forward to hearing from you: Customer.Relations@worldtravelholdings.co.uk. Once again thank you kindly for your review it is very much appreciated. Kind regards Sharon Briney Senior Customer Relations Executive.

Posted 4 years ago

“As a cruise novice I found it so refreshing and reassuring to speak to such helpful and knowledgeable cruise specialists. Lisa was very professional and patient, despite my dozens of questions and numerous telephone calls. I will definitely use Six Star Cruises again to book my holiday.”

Helpful Report

Posted 4 years ago

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Six Star Cruises Reviews

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