We have had in the region of 30 cruises and every other agent we used took care of every detail for us. However with this company anything you wanted such as changing seats on the flights, downloading boarding passes etc they threw back at you to do yourself. Furthermore we were given conflicting information by different agents which could have resulted in missing our flight. The final thing was disembarkation, I don’t know if this was the fault of the agent or Azamara, but it was a complete shambles with the promised transfer to the airport not arriving. I will never use them again.