Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,507 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,507 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was notified of the priority window for the Regent Grand Voyages and on showing interest I was contacted promptly and informed of the process. I selected my preferred choices of suite and Stacey kept in touch. A suite was reserved, but after discussion and advice I decided to upgrade. Very happy with the entire process.”

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Posted 4 years ago

“Pleasant, efficient and very patient operative.”

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Posted 4 years ago

“Pleasant, efficient operative.”

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Posted 4 years ago

“Excellent efficient service, good price for back to back cruises in South America. Elizabeth Wright was very helpful, friendly and provided a great service and got us the best price for our cruises, thank you Six Star Cruises.”

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Posted 4 years ago

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Posted 4 years ago

“Donna sorted a cruise with a massively changed itinerary which no longer suited us and obtained a promised refund and booked us another cruise .Good service in difficult traveltimes”

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Posted 4 years ago

“I have been a client of SSC for quite a few years. Have built up a really good relationship with our concierge Andrew Whittle who knew what we wanted and always delivered. Sadly my husband passed away last year and Andrew was So caring and supportive for which l will always be grateful. Very sad to be losing him as my concierge It totally delighted with his very well deserved promotion,. I have booked another cruise and introduced a new client to SSC, but l have to say the service and booking process has been fractured and confusing. I was handed to Tracy who would take over from Andrew, then discovered l was with Melissa and then told l would be handed back to Tracy! Not good enough or to the High standard l have come to expect from SSC. I am now facing cruising on my own And that is not easy which is why continuity is very important to me and sadly this hasn’t happened.”

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Posted 4 years ago

“Dan McMahon was most helpful and prompt in our recent booking of a Regent trans-Atlantic cruise.”

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Posted 4 years ago

“We had a great booking experience because we always book with Laura Wing, Laura makes everything easy for us she is a pleasure to deal with .”

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Posted 4 years ago

“We have had in the region of 30 cruises and every other agent we used took care of every detail for us. However with this company anything you wanted such as changing seats on the flights, downloading boarding passes etc they threw back at you to do yourself. Furthermore we were given conflicting information by different agents which could have resulted in missing our flight. The final thing was disembarkation, I don’t know if this was the fault of the agent or Azamara, but it was a complete shambles with the promised transfer to the airport not arriving. I will never use them again.”

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Posted 4 years ago

Thank you for taking time to share your feedback, we're sorry to hear that you've had a poor experience with us and we would like to investigate this further. So that we can look into this for you please could you provide your booking reference number?

Posted 4 years ago

“We had to cancel our cruise due to illness, COVID, we contacted Tracy at Six Star customer services who put us in touch with Helen Conway who agreed to discuss our problem with Seabourn our cruise provider and get back to us. We are rather into our OAP status and not too good with the effects of COVID and asked if she could get back before too long. As agreed Helen called and within 3 hours had sorted our cancellation with Seabourne and organised a refund. We era so relieved and most grateful to Helen at SIx Star.”

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Posted 4 years ago

“We have had an amazing booking experience with Rebecca Rimmer. Rebecca has gone above and beyond to finalise our booking. We would definitely recommend Rebecca to our friends and family. Thank you Rebecca, due to you , we feel completely positive and excited to go on our unbelievable holiday.”

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Posted 4 years ago

“I have no complaints. Any time I have needed to contact Dan Mahon he has come back to me promptly. He has been very patient and helpful.”

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Posted 4 years ago

“Started off very well with the original booking but then went downhill !!!I had to contact them several times and never spoke to the same person, although most of the team were helpful. We had 3 transfers booked from Airport/Hotel/Port and none of them arrived on time, one was half an hour late and we had to phone them twice, also the vehicles were not in good condition, one was all bashed in at one side. This was the first time I have used Six Star as I have previously booked direct with the cruise line and have never had any issues.”

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Posted 4 years ago

“Knowledgeable, helpful friendly. Very good. Would be nice if you didn’t have to wait so long for someone to answer the phone when your personal concierge is not at a work day. Sandie is always great”

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Posted 4 years ago

“Donna’s service to book our trip was fantastic.”

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Posted 4 years ago

“Thank you Philippa for all your help in booking our cruise. Your hard work was appreciated. You remained cheerful throughout whilst answering our queries and it was a pleasure dealing with you.”

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Posted 4 years ago

“Rebecca Rimmer provided fantastic service. Great communication via email and phone.”

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Posted 4 years ago

“It took 4 days, two incorrect quotes and 7 and half hours of my time on the phone. Finally on Monday our holiday was booked. Tried sending three emails since and none have been responded too. Never experienced this low level of service from Sixstar cruising before. Always dealt with Andrew freeman very professional, shame he is not around still. Helen Scroggs”

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Posted 4 years ago

“Dan was excellent as usual going through the booking procedure.”

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Posted 4 years ago

Six Star Cruises is rated 4.8 based on 5,507 reviews