Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,508 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,508 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

Write Your review

Tell us how Six Star Cruises made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I rang today with a query regarding the final payment of my balance and was dealt with by Beth Gallery. She was extremely helpful , professional and informative and an absolute pleasure to speak to. She answered all my questions and followed up straight away with an email outlining what we had discussed. An absolute credit to the organisation! Thank you very much!”

Helpful Report

Posted 7 years ago

Dear Linda, Thank you very much for your feedback. It's fantastic to hear that you are happy with the extremely helpful, professional and informative service that Beth Gallery has provided. We are so pleased that Beth was able to answer all of your questions. Beth is a credit to our company. Please be assured that she will be recognised for the service that she has provided.

Posted 7 years ago

“Excellent service from Sandi!”

Helpful Report

Posted 7 years ago

Dear Mrs Helen Levy, Thank you so much for your feedback. It's great to hear that you are pleased with the excellent service that Sandie has provided you. Have a lovely time on your cruise!

Posted 7 years ago

“Exceptional! Catherine Divan certainly gives a Six Star experience from the initial enquiries to the final booking. She understands our particular needs and preferences and deals with them in a caring and expert manner. She has also given me much help afterwards about this particular ship. I warmly recommend her expertise and friendly approach.”

Helpful Report

Posted 7 years ago

Dear Mrs Stella May Pearson, Many thanks for taking the time to leave your feedback on the fantastic service that you have received from Catherine Divan. It's fantastic to hear that Catherine assisted with your needs and preferences. We appreciate your repeat business and we wish you a fantastic time on your cruise!

Posted 7 years ago

“Six Star gave me personal service at 6* level. Listening to my requests and giving me the best deal possible. I know they will look after me all the way.”

Helpful Report

Posted 7 years ago

Thank you very much for your 5* review. It's excellent to hear that you are pleased with the personal service that Six Star has provided, listening to your requests and finding you the best deal possible. We wish you a brilliant time on your cruise!

Posted 7 years ago

“Extremely friendly, helpful and efficient service. Made booking pleasurable and easy. First class Sales Concierge. Competitive price. Would highly recommend!”

Helpful Report

Posted 7 years ago

Good Evening, Thank you very much for you lovely feedback. It's great to hear that you are pleased with the friendly, helpful and efficient service that Six Star Cruises have provided yourself. We appreciate your recommendation and we wish you a fantastic time on your cruise!

Posted 7 years ago

“have booked many luxury cruises in the past and this was the first time we chose to book via 6*based purely on price. The experience fell far short of what we have previously experienced and will not be using this company again... The communication is very poor, dealt with numerous people and they don't call back when they say they will. After negotiating the package, we ended up have to call them as they did not call when we had arranged (the excuse being - one person was too busy and the others laptop broke and didn't get the message)!! not very professional.”

Helpful Report

Posted 7 years ago

Thank you for your review, We are a customer focused company and feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. We are very sorry that you feel our communication is very poor as we pride ourselves in the service, we offer our customers and assure you that this is not indicative of the service usually provided. Our sales concierge works a 40 hour shift from 9am – 10pm 7 days a week and therefore may not be available immediately. Our Six-star customers are allocated their own concierge however if, due to the shift pattern, you have any queries and the sales concierge is not available you can contact our six star service team. Please rest assured that the points you have raised in your review have been investigated and addressed. Again, we apologise for the difficulties you encountered. I hope that you have a wonderful holiday and if you have any queries please do not hesitate to contact us.

Posted 7 years ago

“The booking procedure was very easy and unfussed. The cruise congierge was very pleasant and informative.”

Helpful Report

Posted 7 years ago

Hello Mr Kenneth Wyn Robinson, Thank you very much for your review. It's wonderful to hear that you are happy with the pleasant and informative service that you have received from ourselves. Have a wonderful time on your cruise!

Posted 7 years ago

“Booked a Galapagos cruise with Dan who was recommended to us by some friends. We were very happy with the deal he managed to put together and we were impressed with his knowledge and professionalism. Will definitely use Six Star Cruises again.”

Helpful Report

Posted 7 years ago

Good Evening Mr Geoffrey Sutcliffe, What an excellent review about our concierge Dan. It's wonderful to hear your high recommendation on the knowledgeable and professional service that you have received from Dan at Six Star Cruises. We hope you have a wonderful time on your Galapagos cruise!

Posted 7 years ago

“It recently became necessary due unforeseen medical reasons for me to make a major change to our holiday plans. We are deeply indebted to Rachael Butterworth for the way she facilitated the change, with such positive professional action and matched by a sympathetic approach. Rachael showed confidence in what she was doing and gave us faith in the final outcome.”

Helpful Report

Posted 7 years ago

Dear Geoff Yalland, Thank you so much for your fantastic feedback on the service that you have received from Rachael Butterworth. Rachael is a credit to our company and It's wonderful to hear that she was able to assist you with the changes to your booking. Thank you again for taking the time to leave your wonderful feedback.

Posted 7 years ago

“good price, mostly helpful .”

Helpful Report

Posted 7 years ago

Dear Mr Clive Andrew Bevan, Thank you very much for your feedback. We hope you have a lovely time on your cruise!

Posted 7 years ago

“Stacey took the time and trouble to talk to me and find out my needs, likes and dislikes which resulted in me making my booking with her. The price was good and I know I will receive great personal service from Stacey right up until I depart for my cruise.”

Helpful Report

Posted 7 years ago

Hello Philip, Thank you so much for taking the time to review the personal service that you have received from Stacey. It's fantastic to hear that Stacey worked with you to find a cruise to meet your preferences. We hope you have a lovely holiday!

Posted 7 years ago

“Janet Cain was extremely helpful in every respect. She gave me all the answers I required and helped in other aspects of our booking. I feel I have a "voice and a person" to contact in the future. Well done Janet.”

Helpful Report

Posted 7 years ago

Dear David C, Thank you very much for your feedback. It's great to hear that you are pleased with the extremely helpful service that you have received from Janet Cain! Answering any questions that you had. Janet really is a credit to our company and it's a pleasure to hear that you are pleased with the service that she has provided. We wish you a wonderful time on your cruise!

Posted 7 years ago

“Laura was very helpful and knowledgeable whilst taking my booking. all the details were clearly repeated to me and time was allowed for questions. I would have no hesitation in recommending Six Star cruises”

Helpful Report

Posted 7 years ago

Dear Mrs Kathryn Roby, We would like to take this opportunity to thank you for choosing to book with Six Star Cruises and taking the time to review the helpful and knowledgeable service that Laura has provided you. We appreciate your recommendation and we hope you have a wonderful time on your cruise!

Posted 7 years ago

“Booking process was excellent; clear, informative, accurate. Very helpful and knowledgeable booking agent Emily.”

Helpful Report

Posted 7 years ago

Hello Mr Alan Howard Bassett-Gilham, Many thanks for taking the time to review the excellent helpful and knowledgeable service that Emily has provided yourself. It's fantastic to hear your wonderful feedback. We hope you have a lovely time on your cruise!

Posted 7 years ago

“Always get back to me as promised and so far have secured good rates. Professional - however fortunately we have so far not had to ‘test’ them with a problem or challenge.”

Helpful Report

Posted 7 years ago

Good Afternoon, Thank you for your feedback. It's great to hear that you are pleased with the professional service that you have received from Six Star Cruises. We wish you a brilliant time on your cruise!

Posted 7 years ago

“Our consultant, Emily, was very helpful. She worked hard to find me the best price, which secured the booking.”

Helpful Report

Posted 7 years ago

Hello Mrs Deborah Kate Rouse, Thank you for your 5* review. It's wonderful to hear your high recommendation on the helpful service that you have received from our concierge Emily. Thank you for choosing to book with Six Star Cruises. We hope you have an excellent time on your cruise!

Posted 7 years ago

“I booked my first cruise with Six Star Cruises over 18 months ago and I was so impressed with Andrew Freeman that today, when I booked my next one today, I asked to deal with him again. He’s absolutely brilliant!! I cannot recommend him highly enough!!”

Helpful Report

Posted 7 years ago

Dear Philip Jackson, We would like to take this opportunity to thank you for choosing to book with Six Star Cruises and taking the time to review to brilliant service that Andrew Freeman has provided. We hope you have a fantastic holiday and we will look forward to assisting with your bookings in the future.

Posted 7 years ago

“Great 'no fuss' booking and customer service and good advice given. The price was very fair and all in all a very satisfactory deal.”

Helpful Report

Posted 7 years ago

Good Afternoon, Thank you very much for your feedback. It's great to hear that you are pleased with the service and advice that you have received from Six Star Cruises. We wish you a fantastic time on your cruise!

Posted 7 years ago

“Really impressed with Six Star Cruises and, in particular, Stacey who has been extremely helpful in handling bookings for our two cruises. Compared with other cruise agents we have used, Six Star seems to offer more of a personal touch. Stacey is very friendly and takes time to check out lots of different options, prices etc. She is always full of useful tips and extra bits of info. Really happy with our experience so far and would definitely book with them again. The price promise is a great feature too!”

Helpful Report

Posted 7 years ago

Dear CH, Thank you very much for your kind feedback. It's wonderful to hear that you are pleased with the excellent and personal service that Stacey has provided yourself. It's very satisfying to hear that Stacey spend time to look into different options for you to find a cruise to suit your preferences. Please be assured that Stacey will be recognised for the wonderful service that she has provided. We hope you have a fantastic time on your cruise! We will look forward to hearing all about it.

Posted 7 years ago

“This is the first time we have used Six Star and honestly say so far we have been very impressed with the service. Stacey Williams who dealt with our booking has been extremely helpful and continues to be so. if our cruise is as good as the service we have received so far we will be very happy.”

Helpful Report

Posted 7 years ago

Dear Janice Silver, Thank you very much for your wonderful feedback on the extremely helpful service that you have received from our concierge Stacey Williams. We’re delighted that you’ve entrusted Six Star Cruises with your precious holiday. We hope you enjoy you holiday! We look forward to hearing all about it.

Posted 7 years ago

Six Star Cruises is rated 4.8 based on 5,508 reviews