Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,397 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

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4.8

Based on 5,397 reviews

Customer Service
Communication Channels	Telephone, Email

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Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rapid response to my queries”

Helpful Report

Posted 7 years ago

Thank you for your review. We hope you have an excellent time on your cruise!

Posted 7 years ago

“Contacted 6 star to make modifications to our itinerary. Ispoke yo Daniella whoe was most helpful and made the necessary changes and e-mailed the new itinerary immediiately. % star rating”

Helpful Report

Posted 7 years ago

Hi Mike Divall, Thank you very much for taking the time to leave your 5* review on the helpful service that Daniella has provided. It's lovely to hear that Daniella assisted with your booking and the modifications to your itinerary. Have a wonderful time on your cruise!

Posted 7 years ago

“Excellent experience again. Working together with six star who understand our requirements we found the perfect autumn cruise for us”

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Posted 7 years ago

Hi Mrs Susan Ward, We would like to take this opportunity to thank you for choosing to book with Six Star Cruises and taking the time to review the excellent service that you have received from ourselves. We wish you a lovely holiday!

Posted 7 years ago

“We received excellent help and advice from Katie Smith during our telephone call on Sunday 13th January and we would strongly recommend Six Star service to our friends and family.”

Helpful Report

Posted 7 years ago

Hi Cicelie Fry, Thank you so much for taking the time to review the excellent and helpful service that you have received from Katie Smith. We appreciate your high recommendation of Katie Smith and Six Star. We hope you have a wonderful time on your cruise!

Posted 7 years ago

“I have used Andrew Freeman to make my bookings several times and always found him very helpful and a good knowledge of the many aspects planning a holiday which we appreciate as we are a "bit long in the tooth"”

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Posted 7 years ago

Thank you for your wonderful review on the helpful and knowledgeable service that Andrew Freeman has provided. We wish you a wonderful time on your cruise!

Posted 7 years ago

“Always comes up with the goods! You always find the cruise we want with the deal we want. Excellent pricing, lots of included extras and personal service . Mark Saxton is an excellent cruise concierge.”

Helpful Report

Posted 7 years ago

Dear Mr Richard David Alan White, Thank you for taking the time to review the excellent service and personal service that you have received from Mark Saxton. We wish you an excellent time on your cruise!

Posted 7 years ago

Good Afternoon Mr Richard David Alan White, Thank you very much for taking the time to review the excellent and personal service that Mark Saxton has provided. We wish you an excellent time on your cruise!

Posted 7 years ago

“Very helpful concierge particularly Laura Higgs”

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Posted 7 years ago

Hi Mrs Carol Anne Hobbs, Thank you very much for your kind review on the helpful service that Laura Higgs has provided. We hope you have a great time on your cruise!

Posted 7 years ago

“Very satified. with the help given by Andrew to book out latest cruise. He was very helpful and informative and made the process easy.”

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Posted 7 years ago

Good Evening Mrs Elizabeth Margaret Gaston, Thank you very much for choosing to book with Six Star Cruises and taking the time to review the helpful service that Andrew has provided. We wish you an excellent time on your cruise!

Posted 7 years ago

“Spoke to Janet Cain to pay our invoice. As with all staff, friendly and professional. A person interest in us as clients.....and not just because we were paying!!!”

Helpful Report

Posted 7 years ago

Good Evening Gill, We would like to thank you for taking your time to provide us with your honest feedback! Janet Cain is absolutely great and always goes above and beyond to provide her customers the best service. Thank you again for choosing to book with Six Star Cruises! Once again, it’s lovely to hear that you are so happy with our service. We wish you an excellent time on your cruise! Please feel free to email, or call, on your return as it will be great to hear your feedback.

Posted 7 years ago

Good Evening Gill, We would like to thank you for taking the time to provide us with your honest feedback! Janet is absolutely great and she will always to above and beyond to provide her customer with excellent customer service. Thank you again for choosing to book with Six Star Cruises. We hope you have a lovely time on your cruise!

Posted 7 years ago

“This is the second Regent cruise we have booked with Katie Smith. She is always extremely helpful and keeps us up to date with good deals. It is a pleasure booking with her.”

Helpful Report

Posted 7 years ago

Thank you for your wonderful comments on the helpful service that you have received from Katie Smith. We appreciate your high recommendation and repeat business. We hope you have a superb time on your cruise!

Posted 7 years ago

“Always efficient”

Helpful Report

Posted 7 years ago

Hi Mr Stephen John Walker, Thank you for your review. We wish you a wonderful holiday!

Posted 7 years ago

“Always helpful, good suggestions. Timely reminders for booking excursions and restaurants, friendly agents.”

Helpful Report

Posted 7 years ago

Hello Mrs Xena Louise Bellfield, Thank you so much for taking the time to review the helpful and friendly service that you have received from ourselves. Have a lovely holiday!

Posted 7 years ago

Good Evening Mrs Xena Louise Bellfield, Thank you for taking the time to leave your kind comments on the helpful and friendly service that you have received from Six Star Cruises. We hope you have a lovely time on your cruise!

Posted 7 years ago

“Started with one concierge who wasn’t particularly helpful. However I dealt with another, Janet Cain, who gave me the confidence I had lost earlier. Janet went through everything very thoroughly bring me right up to date with my booking leaving me satisfied that we had booked through the right company”

Helpful Report

Posted 7 years ago

Hello Dennis Tewkesbury, Thank you very much for taking the time to review the helpful service that Janet Cain has provided. It's a pleasure to hear that Janet assisted with your booking and regained your confidence. Thank you for choosing to book with Six Star Cruises. We wish you a wonderful time on your cruise!

Posted 7 years ago

“This is the second time we have booked a Seabourn cruise through Andy at Six Star Cruises. Great service and advice and a made the process simple and efficient.”

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Posted 7 years ago

Thank you for your Five Star review and lovely comments regarding Andy. I am so pleased this is your second Seabourn cruise with us, lets hope there are many more to come. We try our best to deliver exceptional customer service, it's a pleasure to read your comments. Thank you again for your booking.

Posted 7 years ago

“I have been satisfied with various concierges booking several cruises.”

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Posted 7 years ago

Thank you Mrs Griffiths for your Five Star Review. We appreciate your comments and thank you for taking the time to submit your review. Have a fantastic holiday.

Posted 7 years ago

“Booked a £10000 cruise thru this company. After a delayed flight to Barbados we were bumped from the pre -cruise Hilton hotel we chose. We are travelling with our friends who we were split from. This was in itself embarrassing and we were relocated to the nearby Raddisson which was a grim experience. The hotel is tired and not clean. We were put into room 101 (!)the room had two dominant odours; sweat and urine. The air con was ancient with a very noisy fan which disturbed our sleep. My Wife and I were upset by events. It’s not what we booked and paid for. It was a real setback to experience this. We are of course aware that these events were outside the control of Six Star but as our travel agent they are the only party to which we can direct our complaints. Directed our complaint to Janet who apologised and undertook to investigate. We asked what form of redressigjy be available for the inconvenience and unhappy experience. We have heard nothing for almost a week. Six Star? You don’t deserve one star.”

Helpful Report

Posted 7 years ago

Thank you for bringing this matter to our attention, I have attempted to call you without success so I have emailed you to advise the situation going forward. Please rest assured we are dealing with this matter with the utmost urgency and are expecting a full response from our supplier upon receipt of which we will contact you immediately. We hope that you enjoy the remainder of your cruise and we will be in contact in due course.

Posted 7 years ago

“very helpful lady Hannah Grey did all our booking, nothing was too much trouble, she is our agent for as long as she is with you. Hannah is very efficient and pleasant.”

Helpful Report

Posted 7 years ago

Thank you for your review Miss Ruth Anne Bishop. I am so pleased Hannah Grey was able to assist you with your booking making it an efficient and pleasant experience. We work extremely hard here at Six Star Cruises to ensure that our service is both exceptional and consistent and, so it is always a pleasure to hear that our hard work has been recognised.

Posted 7 years ago

“Many thanks as always to Dan & to Andrew for all their help in booking another cruise. We always get lots of help and expert advise on making the right choices for us. We Highly recommend Six star cruises”

Helpful Report

Posted 7 years ago

Thank you for your review and lovely comments regarding Dan and Andrew. I am so pleased they were both able to assist you and book the perfect cruise for you. Thanks again for booking with us.

Posted 7 years ago

“We have booked a number of cruises with Six Star and have developed a good relationship with Mark Saxton. Great service and always responsive”

Helpful Report

Posted 7 years ago

Thank you Mr Beer for your review and comments regarding Mark Saxton. We work extremely hard here at Six Star Cruises to ensure that our service is both exceptional and consistent and, so it is always a pleasure to hear that our hard work has been recognised. Thanks again for your booking.

Posted 7 years ago

“My present booking has be handled very well considering I myself have been making changes and therefore making ti booking more difficult. Stacey was very professional and took everything in her stride. all I need to do now is sit back and wait for departure as six star have taken all the hard work out of the holiday.”

Helpful Report

Posted 7 years ago

Thank you Andrew for taking the time to send in a review. We work extremely hard here at Six Star Cruises to ensure that our service is both exceptional and consistent and, so it is always a pleasure to hear that our hard work has been recognised. Thanks again for your booking.

Posted 7 years ago

Six Star Cruises is rated 4.8 based on 5,397 reviews