Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,518 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,518 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We phoned to get prices for a future cruise and asked for Michelle, who dealt with us superbly on a previous cruise. However, Michelle was unavailable, so we dealt with Debbie. I have to say that Debbie was equally friendly and efficient. She was very obliging and paid superb attention to detail, leaving no stone unturned, to provide us with a very acceptable deal which fulfilled all our requirements. Her manner was extremely personable and it was a pleasure to consult with her.”

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Posted 12 years ago

“Very helpful staff and excellent competitive pricing. Will definitely consider you again since we are regular long-time cruisers.”

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Posted 12 years ago

“Very quick and efficient service by an extremely pleasant person to deal with.”

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Posted 12 years ago

“Excellent service.”

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Posted 12 years ago

“Concierge was polite, very helpful and not pushy.”

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Posted 12 years ago

“Great service special thanks to Maura”

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Posted 12 years ago

“We have used Six Star once before and we are very impressed with the derive and attention received on both occasions. We would use them again without hesitation.”

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Posted 12 years ago

“Ryan, our concierge, could not have been more helpful and thorough in dealing with our enquiry and subsequent booking of an Azamara cruise. Thanks to him for his professionalism and friendly manner in helping us to find what we were looking for.”

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Posted 12 years ago

“We thought about taking a cruise at 4pm on a Wednesday and 24 hours later, Kevin Anderson had booked us a cruise and we had sailed away from Venice. Brilliant work on his part. Well done Cruise118.”

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Posted 12 years ago

“He”

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Posted 12 years ago

“Very helpful and accommodating”

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Posted 12 years ago

“Generally we have been very happy with the help received from teh staff at Six Star Cruises but our most recent experience has been marred by confusing advertising and lack of clarity of pricing during booking. The adverisment to which we replied stated Book with us and receive: Complimentary Chauffeur Transfers from your home plus 12 bottles of fine wine **. If one took the trouble to scroll to the bottom of the long message the tems and conditions stated "**Complimentary Chauffeur driven transfers and wine are not combinable with any other discounts". During our booking with your Concierge he apparently applied a discount to our booking which was greater than the combined value of this offer so the wine was not given and the transfer was charged at cost. This is how it is shown on the Holiday Cost on the Booking Confirmation. Despite asking we remain unclear how the discount was calculated and applied. We fully understand that our final cost depends on our cabin choice and airline upgrades but still feel uncomfortable with the calculation of the final price due to the lack of clarity. The headline offer is misleading and the final cost descriptioin not fully explained.”

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Posted 12 years ago

“I dealt with Erin, who was most helpful. An advertisement in The Express gave a low call number, these numbers cannot be accessed from Ireland. A defined land line or a mobile number would possibly increase your business from this country.”

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Posted 12 years ago

“Enquiry to booking was totally pain free! Erin secured good flights with reputable airlines, and with good timings too. There was no pressure to book, all was very calm and civilised, very unlike other agents who really put pressure to "book today to get this price".For our future cruise bookings, Six Star will be our first port of call.”

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Posted 12 years ago

“The guy I spoke to on the phone was very helpfull and booked me a very good cruise”

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Posted 12 years ago

“Cruise Concierge, Ryan Creeney was very good. He also was able to take the firm Booking at the end of his shift to accommodate us after we had flight bookings put in place. Above and beyond the call of duty. The review would have been 5 star except for one administrative matter - which incidentally was exactly the same problem when we booked our last cruise with 6 star cruises a couple of years ago! We want to book using Amex which is our reward card AND 6 Star accept Amex - however 6 Star again claimed that their machine for Amex was not functioning and pushed me to use another Credit Card which I really did not want to use. All we can say is that we hope that it is all fixed by the time we come to pay our Balance mid November when (a) we will be doing so by e-mail / Skype from the USA where we will be holidaying at that time and (b) as we will ONLY be prepared to pay the Balance by Amex and NOT another C / Card! It would be helpful if 6 Star could come to realise that "perception is reality" to a customer and the perception is that this is not a good service - NO MATTER WHO'S MACHINE IT IS! Kind regards David & Ann David J & Mrs Ann A Anderson”

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Posted 12 years ago

“Good service but a sharp pencil is needed on price for single travellers”

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Posted 12 years ago

“To complete the booking of my cruise took two days during which I spoke with four different advisors. I got there in the end but it would have been easier for me if I had continuity. Also, I failed to get an email with costings which I asked for initially, and when I did receive it I found it difficult to understand. Maybe my booking was a bit complicated to sort quickly and I finished up with a reasonable price, but I was not happy with being told at the last moment that an additional charge would be added for "administration". My rating above was for the staff who tried to help me,rather than the overall experience.”

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Posted 12 years ago

“Erin is an excellent communicator”

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Posted 12 years ago

“Your agent was efficient, knowledgeable and helpful. It was a pleasure to part with money!!! When I tried to contact him again he was elusive but his colleague Ann was extremely helpful.”

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Posted 12 years ago

Six Star Cruises is rated 4.8 based on 5,518 reviews