Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,392 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,392 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

Write Your review

Tell us how Six Star Cruises made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Estelle made things clear for me. I had miscalculated my total payments.”

Helpful Report

Posted 6 years ago

Good Afternoon Mr Richard Anderson, Thank you for your feedback and special mention to Estelle. She is an asset to our team and I'm pleased to hear you are happy with her efficient service. Have a fantastic cruise!

Posted 6 years ago

“Sofie Milligan was very helpful. She answered my queries, and checked all aspects of the booking.”

Helpful Report

Posted 6 years ago

Hello Marion Marsh, Thank you for your feedback and special mention to the helpful Sophie Milligan. Thank you for booking, have a brilliant cruise!

Posted 6 years ago

“dona was very helpful”

Helpful Report

Posted 6 years ago

Dear Mrs May Harrison, Thank you very much for your feedback. It's great to hear that you are pleased with the helpful service that Donna has provided you. We hope you have an excellent time on your cruise!

Posted 6 years ago

“knowledgeable,helpful and patient service given.”

Helpful Report

Posted 6 years ago

Dear Cathy Jones, Thank you so much for your feedback. We are very pleased to hear that you are happy with the knowledgeable, helpful and patient service that you have received from ourselves hear at Six Star Cruises. We hope you have an excellent time on your cruise!

Posted 6 years ago

“The brochure stated on board credit but we did not get this. On our return we enquired why and were informed that the concierge could remove and give a discount. We had not been given any discount. We booked an excursion pre cruise and only found out the day before departure the this had been cancelled- they had not informed us. The service I received afterwards was unacceptable from a company selling quality cruises such as ours with Crystal. Excellent Crystal cruise, very poor customer experience from Six Star.”

Helpful Report

Posted 6 years ago

Dear Mrs Schofield We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. Please rest assured that the points you have raised in your review have been noted. Brochures do include promotions and special offers unfortunately these can change at any time, it is only when someone books that we are able to discuss these promotions and advise if they are still applicable. We try to be as competitive as possible when quoting prices to our guests and do include discount, if at this point on board credit is preferred we will try and include this as an option. I am sincerely sorry that your excursion was cancelled with short notice, I can see that you have spoken to our Customer relations department and an offer was made as an apology for your disappointment. We are sorry that you remain unhappy and would ask that contact our Customer relations department to discuss further. Again, we apologise for the difficulties you encountered. We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do. Please do not hesitate to contact us if you have any further queries. Kind regards Customer Relations

Posted 6 years ago

“Professional and efficient service.”

Helpful Report

Posted 6 years ago

Hello Mr Philip Heaps, Thank you for your review. We are very happy to hear that you are pleased with the professional and efficient service that you have received from Cruise 118. Thank you for your feedback. We hope you have a wonderful holiday!

Posted 6 years ago

“Mathew was polite, helpful, knowledgeable and efficient.”

Helpful Report

Posted 6 years ago

Dear Mr Thomas Ian George Barrasford, Thank you for your excellent feedback. We are very pleased to hear that you are happy with the polite, helpful, knowledgeable and efficient service that Matthew has provided you. Thank you for choosing Six Star Cruises.

Posted 6 years ago

“As always we were looked after very well by Andrew.”

Helpful Report

Posted 6 years ago

Mrs Margaret Mary Hand, Thank you very much for your wonderful feedback. We are so pleased to hear that you are happy with the service that our concierge Andrew has provided you when assisting with your booking. We wish you a wonderful time on your holiday.

Posted 6 years ago

“Helpful and efficient.”

Helpful Report

Posted 6 years ago

Good Afternoon Lynn Hart, Thank you for your review. It's a pleasure to hear that you are pleased with the helpful and efficient service that you have received from Six Star Cruises. Have a fantastic holiday!

Posted 6 years ago

“Excellent service from Stacey Williams, a real pleasure dealing with her over the phone. She managed to find us the perfect package of Alaskan cruise, pre-cruise hotel and flights all with only 6 weeks to go.”

Helpful Report

Posted 6 years ago

Dear Kathryn Morris, Thank you so much for your review. We are so pleased to hear that you are happy with the excellent service that Stacey Williams has provided you when assisting with your Alaskan Cruise. Have a fantastic time on your holiday!

Posted 6 years ago

“We phoned today with a problem re check-in online, and Estelle Peachey helped us expertly and immediately, which was greatly appreciated.”

Helpful Report

Posted 6 years ago

Dear Bosworth, Thank you for your feedback. It's great to hear that you are happy with the helpful service that you have received from our concierge Estelle Peachey. We hope you have a wonderful time on your holiday!

Posted 6 years ago

“'Phoned with a problem pre-cruise, was dealt with very professionally by Keeley Degriffa. Problem solved. Thank you Keeley you were a pleasure to speak with.”

Helpful Report

Posted 6 years ago

Hello Irene McLoughlin, Many thanks for taking the time to review the 5* service that you have received from our concierge Keeley Degriffa. We hope you have a lovely time on your cruise!

Posted 6 years ago

“Thank you very much to Laura Wing for the excellent service yesterday. She was extremely pleasant, helpful and understanding of our needs. Laura rang back before she left work, as promised, to follow up on the quote we had been given and, although we finally decided against booking, she accepted that with dignity and did not try to push us into something that was not quite as suitable as we were hoping. As previous customers we still keep looking at the various deals you advertise.”

Helpful Report

Posted 6 years ago

Good Afternoon, We would like to take this opportunity to thank you for choosing to book with Cruise 118 and taking the time to review the wonderful service that Laura has provided you. Laura Wing is a wonderful asset to our team, she will always go above and beyond to assist with her customers. Thank you for choosing Six Star Cruises. We hope to assist you in the future.

Posted 6 years ago

“Good response to our queries,”

Helpful Report

Posted 6 years ago

Good Afternoon Peter, Thank you very much for your excellent feedback. It's a pleasure to hear that you are pleased with the service that you have received from ourselves. Have a good lovely time on your holiday.

Posted 6 years ago

“Very efficient and knowledgable advisor.”

Helpful Report

Posted 6 years ago

Hello Mr Timothy John Marshall, Thank you for your kind feedback. It's great to hear that you are pleased with the efficient and knowledgeable service that you have received from ourselves. Thank you for choosing to book with Six Star Cruises.

Posted 6 years ago

“Always so very helpful. Excellent knowledge of the products and there benifits. A joy to deal with.”

Helpful Report

Posted 6 years ago

Dear Mrs Susan Carol Kempson, Many thanks for taking the time to review the excellent service that you have received from ourselves. We hope you have a brilliant time on your holiday!

Posted 6 years ago

“Always excellent service”

Helpful Report

Posted 6 years ago

Good Afternoon Mrs Monica Irmgard De La Cour, Thank you very much for your feedback. It's great to hear that you are happy with the excellent service that you have received from ourselves. Thank you again for choosing to book with Six Star Cruises.

Posted 6 years ago

“I would like to say that Catherine is the most helpful and so very knowledgeable lady. Nothing is too much trouble for her to find the right cruise for us. I have booked many cruises with her over the years and will definitely continue to do so. A very big THANK YOU Catherine.”

Helpful Report

Posted 7 years ago

Good Afternoon Maria, Thank you very much for this 5 star review on the ever helpful Catherine. She is an asset to the Six Star sales team and we are so pleased that you book with her each time. Have a fantastic time on your cruise, we look forward to hearing from you in the near future.

Posted 6 years ago

“We recently booked a cruise with you through Gill Stark, we found her most helpful with the booking and our request for later return dates and flight timings which we changed a couple of times. Nothing was to much trouble for her, she did all we asked, can't thank her enough. A good advert for six star cruises. I must add we were undecided about this cruise and were in conversation with another company, Gill's helpfulness "swung it"”

Helpful Report

Posted 7 years ago

Good Evening, We would like to take this opportunity to thank you for choosing to book with Six Star Cruises and taking the time to review the wonderful and helpful service that Gill Stark has provided you when assisting with your booking. Gill will be very pleased to read your fantastic comments. We would like to wish you a wonderful time on your holiday!

Posted 7 years ago

“Exceptionally well handled booking”

Helpful Report

Posted 7 years ago

Good Afternoon, Good Evening, Thank you so much for your review. it's a pleasure to hear that you are pleased with the exceptional service that you have received from ourselves. Have a fantastic time on your holiday!

Posted 7 years ago

Six Star Cruises is rated 4.8 based on 5,392 reviews