Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,517 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,517 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent, prompt attention as always. Thank you.”

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Posted 11 years ago

“Easy to contact, and my concierge Debbie South) was very knowledgeable and helpful. She helped me find the right cruise at a discounted price.”

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Posted 11 years ago

“Lack of continuity during booking process. Having to chase for information and booking references. Flights booked over 3 weeks after cruise booking only to discover no extra leg room availability. Last cruise your concierge failed to inform Regent of an important anniversary. Will be thinking twice before we book through your company again.”

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Posted 11 years ago

“It was very straightforward and easy. The representative I spoke to on the telephone was very helpful. I have just got rather frustrated as have had great difficulty printing the documentation from my iPad so am waiting for my daughter to do the honours. It is early days yet as this is the first time we have used Six Star Cruises. So having only just made the booking and paid the deposit have very little experience of your organisation.”

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Posted 11 years ago

“Erin, our Cruise Conceige was extremely accommodating helping us out with all of our cruise options and never gave up until we found exactly what we were looking for. Excellent and many thanks.”

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Posted 11 years ago

“I have become more and more disillusioned by the lack of continuity in the service! People coming & going, no consistency. The overall service has deteriorated since I booked my 1st Cruise, 6 years ago. Your business is not performing at the levels we first experienced, and you are not now, our first choice when looking for a Cruise, What's happened to Ann? What's happened to Kevin? Is the poor performing Joe Morrison still with you?? Check out the amount of business I've done with you over these last 6 or so years! You cannot afford to lose too many clients like me?!”

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Posted 11 years ago

“Helpful and informative. Rang back when they said they would. Overall well pleased.”

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Posted 11 years ago

“Efficient staff, good advice they know the cruise business.”

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Posted 11 years ago

“Very knowledgeable agent who was very helpful”

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Posted 11 years ago

“Long time since we decided to try another cruise ship. Matt was brilliant. Talked me through everything. No pressure, just good advice. Will definitely use them in future.”

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Posted 11 years ago

“Excellent service from Matthew Cotton when organising this booking. Nothing was a problem, when we asked for him to book our preferred hotels at either end of the trip and he showed great sense in arranging our flight stopovers to be kept to a minimum between onward journeys. Everything that we asked for was arranged to our satisfaction. Wonderful service carried out in a professional and courteous manner. How refreshing to see a company who care about their customers, please continue in this manner. Alan McMilan.”

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Posted 11 years ago

“Our Concierge, Maura McKenna has be outstanding as she was for our first Cruise last year. This means keeping us up-to -date with information, and answering our questions clearly & promptly. Maura's manner is very pleasant. These comments are in the early days of booking our cruise as our tickets/vouchers and nowhere near due yet, for our Cruise in Aug 15”

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Posted 11 years ago

“Emma Thomson the young lady who did the booking of our cruise this year very efficient was very pleased the way she handled everything”

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Posted 11 years ago

“I found Matthew a very helpful and obliging cruise consultant. This is my first booking with your company and this is down to assistance provided by Matthew”

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Posted 11 years ago

“I CAN ONLY COMMENT ON THE PRE HOLIDAY SERVICE WHICH WAS GOOD”

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Posted 11 years ago

“rep (Hanna Gray) could not have done more to assist finding the right cabin on board, local Sourcing local flights and additional nights accommodation to fit our requirements. The follow up e-mail was fully informative. However, for full payment to be requested fully 6 months prior to the trip is somewhat excessive and I cannot believe is necessary when 25% of the holiday cost ie=r=s already held. This alongside charging A % for the use of a credit card is cheap practice that somewhat negates the excellent service your reps are providing. If we had not had such good service initially we would not have booked through your company on principle.”

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Posted 11 years ago

“Very good price excellent service”

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Posted 11 years ago

“Joe was polite, informative and explained the whole package to me and ensured I was happy to proceed. All paperwork arrived by email. Very pleased so far and looking forward to our first cruise. Glad we chose Azamara for our first cruise experience.”

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Posted 11 years ago

“Excellent service. All matters covered and queries answered.Would defo use again.”

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Posted 11 years ago

“This is now our sixth year booking with Emma Gray. As usual she was attentive to our needs and nothing was too much trouble to get the details tailored to our requirements”

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Posted 11 years ago

Six Star Cruises is rated 4.8 based on 5,517 reviews