Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,517 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,517 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spoke to Richard about a trip I wanted to do in Canada that would include The Rocky Mountaineer Train and the Inside Passage. He put together a wonderful itinerary over 3 weeks all listed out giving a full description of every thing included and a decent price. He phoned me when he said he would he was excellent in every way. This is the first time I have used Six Star Cruises and I am very very impressed, I will now be calling Richard in the future he is brilliant!!”

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Posted 11 years ago

“Matt, was very efficient and the whole booking process has proved very easy, if the cruise goes as well as expected we shall be booking with Six Star again.”

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Posted 11 years ago

“Erin Madine was extremely efficient, polite and explained everything carefully. When we needed to get back to Erin, a voice mail was not available and we ended up speaking to somebody who was obviously not familiar with our booking. Hoever, she was very polite and arranged for Erin to call me back.”

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Posted 11 years ago

“Only just booked. Ask after”

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Posted 11 years ago

“Most of the staff I have been very very good and helpfull I always ring them first thank you”

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Posted 11 years ago

“Most of the staff I have been very very good and helpfull I always ring them first thank you”

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Posted 11 years ago

“Always had good experiences with your Customer services team, especially with our latest booking, when the cruise we were looking to book was full, Emma took a great deal of time to look into similar cruises and we were very happy when she found us another cruise line, who we haven't used before, but gave us everything we wanted from the cruise. Very happy with your service, to my mind much better than Sovereign who we used prior to contacting Six Star.”

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Posted 11 years ago

“very helpful and efficient”

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Posted 11 years ago

“A very good first time experience! Emma was knowledgable , helpful and supportive throughout the process.”

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Posted 11 years ago

“The overall experience was good, but two issues: 1. The advertised £49 upgrade to bus class flights offer did not materialise although we eventually went for cruise only. 2. The due date for payment of the account was initially quoted as February, even though we do not sail till 25th July ! Only when I said I would cancel the booking was altered. I have booked with you now 4 times and have had issues each time around advertised deals, although general booking experience has been good.”

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Posted 11 years ago

“Emma Gray has been an excellent concierge. She has kept in touch, looks for the best deals and is always very helpful.”

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Posted 11 years ago

“I have booked with Six Star Cruises twice. Each time I have spoken with Ann Smith who is always very helpful and always rings back promptly if an answer can't be given immediately. Everything has always gone smoothly and the prices are very competitive. I have no hesitation in recommending them.”

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Posted 11 years ago

“Very happy with the service. Prompt and quick call back. Pleasant, helpful and very explanatory information prior booking. Looking forward to our cruise.”

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Posted 11 years ago

“Clear and concise instructions when booking. Friendly service from Debbie. Same with Maura & Erin previously. Excellent organisation in terms of flight to hotel to ship. Hope it's the same this year! Thanks & Regards Janice Paterson”

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Posted 11 years ago

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Posted 11 years ago

“Staff were most helpful and went out of their way to keep me informed about various options available. They were quick, efficient and quite knowledgeable and we feel we have got a very good package”

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Posted 11 years ago

“We had an alternative quote from a large cruise agency for the Oceania Cruise which I regarded as very competitive in pricing. I phoned six star cruises and spoke to Kevin with whom I had booked previously. He was able to efficiently sort out the whole package, selecting flights from our regional airport at a convenient time for both inward and outward journeys and recommended a five star hotel in Istanbul in a good location as well as including all transfers. He managed to beat the price of the large cruise agency. It was good to deal with a professional who knew his business, if there are any problems I feel we will be in good hands.”

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Posted 11 years ago

“We have booked five holidays through sixstarcruises. We have had good cooperation and feedback generally. Our least favourable experience was in a long haul cruise which was cancelled through an unexpected bereavement. Our concerns there was that our concierge did not get back to us on too many occasions when we asked for that, and hadn't anticipated some important features of the travel at an early stage, namely the up grading of seating on flights.”

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Posted 11 years ago

“Andrew was extremly helpful and knew the product very well, would definitely book with the company again.”

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Posted 11 years ago

“Iwas fortunate to have Hannah Grey as my cruise concierge, I have dealt with her before and returned as the service was exceptional with plenty of pre cruise advice and answering all my queries patiently never feeling rushed or hurried. I felt like I was her only client although I am sure that she was very busy. In her days off Michael and Anthony were very helpful too , in fact they took time to tell me she is good at her job I am very impressed with her and the company and would not hesitate to recommend you, even if you are ever dearer it is worth it to be made to feel valued and appreciated for repeat bookings.”

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Posted 11 years ago

Six Star Cruises is rated 4.8 based on 5,517 reviews