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Six Star Cruises Reviews

4.8 Rating 5,013 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

4.8

Based on 5,013 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult

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Six Star Cruises 5 star review on 18th January 2024

Six Star Cruises 5 star review on 29th December 2023

Martin Winbolt-Lewis

Six Star Cruises 5 star review on 21st October 2023

Six Star Cruises 5 star review on 23rd September 2023

Six Star Cruises 5 star review on 9th September 2023

Six Star Cruises 5 star review on 5th March 2023

Six Star Cruises 5 star review on 5th March 2023

20

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Crusing is a competitive market and our second experience - after a bruising first - restored our faith. Scott was in turns enthusiastic, knowledgeable and helpful. He didn't b*****it us or leave gaps in his explanation. Seabourn owe him a debt. Only links and website details - notably on vaccine and testing requirements - let Six-Star down: we need clear and specific advice for each cruise.”

Posted 2 years ago

“Always quick to respond and options given. All documents clear.”

Posted 2 years ago

“Excellent service ,very professional Have just booked again with Scott he has all the knowledge you need to know when booking a cruise. Keep up the great work”

Posted 2 years ago

“Our agent Claire was knowledgeable, friendly and efficient”

Posted 2 years ago

“The service was slow to answer the phone,but Nicki was very helpful,although the computer was slow in operating. I then waited for an hour to be given the details and cost of the cruise. I can’t fault Nickie but the next day it took another ten minutes to be put through again. I haven’t as yet received a reply to my question.”

Posted 2 years ago

“Our agent Claire was knowledgeable, friendly and efficient”

Posted 2 years ago

“Absolutely first class!”

Posted 2 years ago

“Generally very good. The staff are knowledgeable and pleasant. I have knocked one star from the score because you take an exceedingly long time to make refunds when cruises are cancelled.”

Posted 2 years ago

“In the end our decision boiled down to who offered the most attractive option and this proved to be Sixstar cruises. The fact that your offices stayed open until 20:00 hours meant that we were able to close the deal when other companies would have delayed until the following day. Also, Scott Perry was extremely professional without straying into "have I got a deal" territory.”

Posted 2 years ago

“Terrific service from Laura who went through detais of one cruise which did not work for us and then went the e tra mile to explain a caribbean cruise to us, and then gave us a cabin which suited us. Great service. First time we have used Six Star but won’t be the last.”

Posted 2 years ago

“Once we got a hold of our Elite Concierge the whole process was simple, if repetitive since we have arranged many cruises with SixStarCruises over the years. The lack of consistency of contact is annoying as customers wish to have their business completed quickly and efficiently and any inquiries dealt with similarly. Covid is a fairly feeble excuse for lack of communication, is it not possible for bookings/inquiries to be dealt with by someone else if the Elite Concierge is absent? Working in silos is not conducive to good customer relations during a pandemic. Concierges are friendly and cruise deals are usually attractive that is why we have remained as customers of SixStarCruises, but we do become frustrated when our 'one and only' (apparently) contact does not work consecutive days or is absent for longer during the period of booking.”

Posted 2 years ago

“I haven’t been on the cruise yet but Grace my concierge has such enthusiasm and took me through my booking requirements so well . I am now excited to set sail, I was a cruise sceptic before but she was so inspiring and excited to tell me about sailing with Azamara I feel my scepticism disappearing My review is only based on the before sail service not the sailing”

Posted 2 years ago

“I haven’t been on the cruise yet but Grace my concierge has such enthusiasm and took me through my booking requirements so well . I am now excited to set sail, I was a cruise sceptic before but she was so inspiring and excited to tell me about sailing with Azamara I feel my scepticism disappearing My review is only based on the before sail service not the sailing”

Posted 2 years ago

“This is our first experience with Six Star Cruises. Until now we have only managed to secure a booking. It is early days to give a review”

Posted 2 years ago

“Donna was really helpful, knowledgeable and attentive. Well Done!”

Posted 2 years ago

“An email to our usual contact bounced back saying out of office for 15 days so to contact someone else. The someone else email bounced back saying out of office for 8 days. So we rang the office and spoke to someone else whom was helpful.”

Posted 2 years ago

“Dan as usual was efficient in dealing with our change of plans!”

Posted 2 years ago

“Team very helpful and responsive when you get through to them. Only problem is trying to get through on the phone, long holding time - may be too many customers for the existing team.”

Posted 2 years ago

“CLAIR TAYLOR DELT WITH SORTING OUT OUR CRUISE SHE WAS VERY HELPFUL”

Posted 2 years ago

“Our cruise experince is nearely one and half yeares away,so now I am not able to talk about it. Booking experience is reasonably easy due to Andrew Freemans patience in answering our questions and explaining things.”

Posted 2 years ago

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Six Star Cruises is rated 4.8 based on 5,013 reviews