Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,478 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,478 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got the flights I wanted”

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Posted 9 years ago

“Very good telephone communication but disappointed to receive a later option from one of your competitors offering a lower price for the same grade cabin and up graded flights.. We are unlikely to book through you again.”

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Posted 9 years ago

“Booked the cruise”

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Posted 9 years ago

“Very helpful and knowledgeable. Pity about getting the prices wrong. But worked hard to correct error and leave us happy.”

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Posted 9 years ago

“Excellent service Sandie called back or emailed when she said she would and it was no trouble to check the different options travelling to and from cruise.”

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Posted 9 years ago

“Simple procedure when booking through representative”

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Posted 9 years ago

“Assistance from the concierge was very good indeed. She was helpful with her recommendations and what was particularly useful is that she was able to do the flights and upgrades immediately”

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Posted 10 years ago

“Excellent service when booking our cruise”

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Posted 10 years ago

“The lady who I booked through was ver friendly, helpful and had loads of patience.”

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Posted 10 years ago

“The agent was extremely helpful, although the brochure had the wrong image for the itinerary.”

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Posted 10 years ago

“Everything worked very well apart from the taxi from Athens airport to the hotel. Driver not there and had to go to Information desk to find out what had happened. Driver's friend had our name on iPad and advised that our driver was just parking car! Not a great way to start but after that everything went well especially the cruise with Azamara which was excellent.”

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Posted 10 years ago

“Very helpful knowledgeable staff”

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Posted 10 years ago

“Efficient, personal service.”

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Posted 10 years ago

“Prompt response to initial enquiry, knowledgable staff, extremley helpful, not pushy.”

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Posted 10 years ago

“Consultant worked efficiently and patiently to put together all our requirements for the cruise. This wasn't a straightforward package with varying flight and hotel options. The one weakness of the booking was the limited number of hotels that they could offer in Malta - there were good hotels in the right locality but they didn't appear on their list of available hotels.”

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Posted 10 years ago

“This is a difficult review to write. I consistently receive excellent service from Richard Wishaw, Cruise Concierge. The experience with Richard is like having a personal friend making my travel arrangements" responsive and attentive, always there when I need him, knowledgable and extremely reliable. However, my overall experience with Six Star Cruises have been somewhat tainted this week by poor levels of service from the infrastructure in Chorley which caused me to miss an upgrade offered by Seabourn and also emails sent to be regarding some charges. Despite complaint, I have to date not received any management response. As a frequent cruiser, I regularly make onboard bookings and then transfer them back to a UK agent. I currently have 4 future cruise bookings now with Six Star and a further Seabourn booking to be transferred to the UK. The service that Richard provides is exemplary and exceeds "Very Good" consistently. However, there are clearly back-office processes within the Six Star infrastructure that require more attention to detail in terms of quality. As an aside, I observed in the latest brochure mailing, the use of the Seabourn logo with what is clearly a Silversea South African Cruise as an example of detail not picked up.”

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Posted 10 years ago

“Last year we had a disaster. I talkedit through with Joe Morrison. We had to cancel a summer cruise owing to an emergency hip revision, but Oceania were unaware of the cancellation which we thought was your responsibility. This lost precious days when our cabin might have been sold on. Being that this was our second cancellation of the year, the first with Seabourn (NZ/Aus) owing to my mother's sudden death. I was fuming. I was ready to take my bat home and go with Planet Cruise this year, but Emma Gray had always been brilliant, and we wanted to prove that loyalty wasn't skin deep. Well, she did the business this year and we go Oceania Syrena in July.”

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Posted 10 years ago

“This was the first time that I had used Six Star Cruises and I was very impressed. I have been aware of their existence for a while and received emails with their offerings but remained loyal to my previous cruise company. On this occasion their offer could not be matched by my existing agent so decided to give Six Star a go. I was attracted by their offer, and very impressed with the professionalism with which they dealt with my requirements. If the experience continues on this vein I will be very content. The proof of the pudding is in the eating!”

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Posted 10 years ago

“The sense of calmness on this smaller ship was wonderful, along with hastle free boarding & disembarking. the food was excellent, but we struggled to get bookings for the speciality restaurants. the wines were superb.the biggest downside for me was the entertainment which was solely aimed at a much older age group than mine.”

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Posted 10 years ago

“Only just had contact with company. The concierge advisors are very helpful & have helped me to proceed with my booking. Hopefully the initial positive experience will continue.”

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Posted 10 years ago

Six Star Cruises is rated 4.8 based on 5,478 reviews