Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,478 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,478 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

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Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are very happy with the service we received from Emma ,she was very patient ,understood the cruise we wanted and arranged it for us .We were also forwarded the agreement by email the following day .Yes very pleased would defiantly recommend if you are going on a six star cruise you get six star service from six star cruises .”

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Posted 10 years ago

“A professional service than can be both responsive and supportive”

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Posted 10 years ago

“The booking of the cruise was relatively easy. However once we had given our payment details and promised they would not get stored. imagine my suprise when the following day , £2990 were debited from my acct again without my knowledge.The only explanation I was given is that somebody else's cruise was being booked simultaneously. My debit card details must have been stored for them to of had access to it.”

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Posted 10 years ago

“Not having used Six-Star before it was good to receive a high level of service ,polite & efficient personnel .The price quoted was competitive ,”

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Posted 10 years ago

“Full payment for our cruise was requested five month's in advance. We felt two to three month's was more realistic. We had an issue during our cruise when checking our paperwork - (the taxi voucher was incorrect) a taxi pick-up at the end of our cruise was for the wrong day and time. I lost half a day while at sea trying to sort this out - calls to France and Six Star Headquarters. In terms of the cost of our cruise it was approx. £300 per day per person. Had I not picked up on this we could have missed our plane. Six Star did sort out the problem and a new voucher was emailed to me aboard the ship.”

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Posted 10 years ago

“Would be 'very good' if initial telephone contact with six star rep was not always a bit of a problem. Otherwise - have booked several cruises through six star and happy with service to date. nwm”

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Posted 10 years ago

“Prompt, helpful, efficient service with a telephone smile.”

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Posted 11 years ago

“The first concierge I dealt with was very informative but did not respond to an email I sent regarding one of your competitor's prices. The concierge with whom I booked the cruise was willing to listen to the prices I had obtained from competitors and agreed to better their price. So Six Star fulfilled their function for me.”

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Posted 11 years ago

“The response from sales personnel is always very speedy and nothing is too much trouble. It would be useful if returning clients (who have previously booked high-end cruises, e.g. Seabourn) were offered on-board credits or some gesture to repay loyalty. When asked, there were 'sweeteners' available.”

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Posted 11 years ago

“Changes and amendments were dealt with efficiently and happily.”

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Posted 11 years ago

“The personal touch was very good - pleasant staff, rapid response to queries, etc. The only slight negative was the need to correct mistakes/omissions from some of the written material provided. I understand that this was due to inefficient computer system(s). Overall though, pretty good.”

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Posted 11 years ago

“Contact is easy and straightforward, the allocation of a concierge is very helpful and if he/she is not there then someone is always around as a helpful deputy. Questions are answered quickly and efficiently in a professional manner.”

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Posted 11 years ago

“Very good service but the addition of an administration charge in the account which I had to query and have removed took the gloss of everything”

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Posted 11 years ago

“Reasonably effective service with a helpful and polite customer approach.”

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Posted 11 years ago

“confirmation stated that we would fly from Manchester whereas we booked from Heathrow. Original confirmation stated that we would have B2 veranda cabin, amended confirmation e.mail states B4 cabin. Flight now changed to Heathrow.”

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Posted 11 years ago

“I had a very fast response from Katy Porter whilst booking our cruise. She was extremely helpful and managed to get me a good price for the cruise. The documents from AMA waterways took long to come through though - the fact that this was a late booking may have contributed to this. Otherwise I am very happy with the level of service received. Thank You.”

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Posted 11 years ago

“it took a long time to get confirmation of our booking”

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Posted 11 years ago

“Dealt with Anthony and found him to be very helpful”

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Posted 11 years ago

“Erin Mardin is excellent, however it is sometimes difficult to get hold of her. However all the arrangements for next years cruise were all made in one phone call. I am confident that she finds me the most competitive rates. I can rely on her to come back to me with the air bookings. She will also book my seat on the plane, both ways.her recommendation for insurance for over eighties has also been excellent. Elizabeth Andrews”