Six Star Cruises Reviews

Name: Six Star Cruises
Address: 110A Market Street, Chorley, Lancashire
Rating: 4.80

4.8 Rating 5,478 Reviews

96 %

of reviewers recommend Six Star Cruises

Company Reviews

Metrics

Info

4.8

Based on 5,478 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Email:

customer.relations@worldtravelholdings.co.uk

Location:

110A Market Street,
Chorley
Lancashire
PR7 2SL

Write Your review

Tell us how Six Star Cruises made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Six Star Cruises 5 star review on 18th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good price excellent service”

Helpful Report

Posted 11 years ago

“Erin Madine was extremely efficient, polite and explained everything carefully. When we needed to get back to Erin, a voice mail was not available and we ended up speaking to somebody who was obviously not familiar with our booking. Hoever, she was very polite and arranged for Erin to call me back.”

Helpful Report

Posted 11 years ago

“Only just booked. Ask after”

Helpful Report

Posted 11 years ago

“Always had good experiences with your Customer services team, especially with our latest booking, when the cruise we were looking to book was full, Emma took a great deal of time to look into similar cruises and we were very happy when she found us another cruise line, who we haven't used before, but gave us everything we wanted from the cruise. Very happy with your service, to my mind much better than Sovereign who we used prior to contacting Six Star.”

Helpful Report

Posted 11 years ago

“The overall experience was good, but two issues: 1. The advertised £49 upgrade to bus class flights offer did not materialise although we eventually went for cruise only. 2. The due date for payment of the account was initially quoted as February, even though we do not sail till 25th July ! Only when I said I would cancel the booking was altered. I have booked with you now 4 times and have had issues each time around advertised deals, although general booking experience has been good.”

Helpful Report

Posted 11 years ago

“We have booked five holidays through sixstarcruises. We have had good cooperation and feedback generally. Our least favourable experience was in a long haul cruise which was cancelled through an unexpected bereavement. Our concerns there was that our concierge did not get back to us on too many occasions when we asked for that, and hadn't anticipated some important features of the travel at an early stage, namely the up grading of seating on flights.”

Helpful Report

Posted 11 years ago

“It was the first time of using six star cruises to book a holiday, it all went very smoothly, until the deposit was paid, I was shocked went I was told it was £1699.00 deposit, almost the total of one cruise booked. Then after receiving the confirmation I noticed the balance to be paid by 23/03/2015, to say I was shocked & disappointed & angry that I was not told about this at the time of booking. In all my years of booking cruises & paying I have never experienced this, & usually the balance is paid 10 weeks prior to taking the holiday. Is this your policy, then customers should be told on booking the holiday, not finding out after the lengthy process of booking. Your Ref HTR-75352 Mrs Lin Northam Oceania cruise 07/09/2015.”

Helpful Report

Posted 11 years ago

“Quick response to any queries Clarity”

Helpful Report

Posted 11 years ago

“Only problem was and still is today that Regent SSC are stating that they havent had my deposit which was paid a week last Friday. As a result I was unable to log into RSSC to book excursions!”

Helpful Report

Posted 11 years ago

“Erin was and is excellent. Very personable and responsive. Our only niggle is that we haven't been able to get the tours that we wanted and this has become a worry for us. Yes we can do our own thing but we feel like we have paid for the tours with Regent. Had we known this we probably wouldn't have booked. Fingers crossed it will be ok when we get there...”

Helpful Report

Posted 11 years ago

“Sent E-mail toEmma Williams in reply to her enquiry about another cruise.this reply was apparently not forwarded to her by the marketing dept.straight away.I then rang up and was eventually dealt with by Declan.who successfully arranged another cruise with Oceania for us in Sept. 2015.he was extremely helpful and knowledgable about every aspect of the cruise that I raised with him. This is our 5th booking with you and long may they continue!!”

Helpful Report

Posted 11 years ago

“Emma has been very accurate and helpful I do not know how competitive you are”

Helpful Report

Posted 11 years ago

“My last Cruise was [almost] spoiled by the lack of care - for us as Customers, 4 years standing! - shown by your Joe Morrison. Had it not been for Ann Smith - who was absolutely wonderful. - your rating would have been 3*. possibly 2*?! I've been served by a number of your team over the last 4/5 years: Richard, Kevin and now Ann. Mr Morrison does your reputation no favours at all.”

Helpful Report

Posted 11 years ago

“Excellent communication. Competitive prices .”

Helpful Report

Posted 11 years ago

“My initial enquiry and booking was handled very well by Maura McKenna followed by a confirmation email, then I received emails from Donna Worsnip and Lynsay Cuddy which contained errors. I subsequently rang for Maura but in her absence spoke to Rebecca Gale and explained my concerns. She was very helpful and checked my booking and confirmed the correct details had gone to the cruiseline.”

Helpful Report

Posted 11 years ago

“I have only gotten to the deposit stage so a review is premature but Richard who too my booking ,was very good.”

Helpful Report

Posted 11 years ago

“Concierge was polite, very helpful and not pushy.”

Helpful Report

Posted 11 years ago

“Cruise Concierge, Ryan Creeney was very good. He also was able to take the firm Booking at the end of his shift to accommodate us after we had flight bookings put in place. Above and beyond the call of duty. The review would have been 5 star except for one administrative matter - which incidentally was exactly the same problem when we booked our last cruise with 6 star cruises a couple of years ago! We want to book using Amex which is our reward card AND 6 Star accept Amex - however 6 Star again claimed that their machine for Amex was not functioning and pushed me to use another Credit Card which I really did not want to use. All we can say is that we hope that it is all fixed by the time we come to pay our Balance mid November when (a) we will be doing so by e-mail / Skype from the USA where we will be holidaying at that time and (b) as we will ONLY be prepared to pay the Balance by Amex and NOT another C / Card! It would be helpful if 6 Star could come to realise that "perception is reality" to a customer and the perception is that this is not a good service - NO MATTER WHO'S MACHINE IT IS! Kind regards David & Ann David J & Mrs Ann A Anderson”

Helpful Report

Posted 11 years ago

“To complete the booking of my cruise took two days during which I spoke with four different advisors. I got there in the end but it would have been easier for me if I had continuity. Also, I failed to get an email with costings which I asked for initially, and when I did receive it I found it difficult to understand. Maybe my booking was a bit complicated to sort quickly and I finished up with a reasonable price, but I was not happy with being told at the last moment that an additional charge would be added for "administration". My rating above was for the staff who tried to help me,rather than the overall experience.”

Helpful Report

Posted 11 years ago

“we got there in the end, thanks to your dedicated consultants who gave me excellent advice and help during the booking process. thank you.”

Helpful Report

Posted 12 years ago

Six Star Cruises is rated 4.8 based on 5,478 reviews