sinks-taps.com Reviews

Name: sinks-taps.com
Address: Blenheim Park, Pocklington Ind.Estate, York, East Riding of Yorkshire
Rating: 4.70

4.7 Rating 5,328 Reviews

100 %

of reviewers recommend sinks-taps.com

4.7

Based on 5,328 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

01759 307262

Email:

enquiries@sinks-taps.com

Location:

Blenheim Park,
Pocklington Ind.Estate,
York
East Riding of Yorkshire
YO42 1NR

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sinks-taps.com 5 star review on 28th September 2025

149

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabulous, efficient service. Delighted with taps ordered.”

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Posted 10 years ago

“Excellent service in every way”

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Posted 10 years ago

“This company was efficient and able to deliver items more quickly than any other companies. The service was very friendly and helpful and everything arrived in perfect condition.”

Helpful Report

Posted 10 years ago

“Not a good experience ... They said tap was damaged when returned but was sent special delivery and external packaging was not pictured ... Just the original package the taps was in and it arrived to me in that state ... I knew it was going to be problematic sending it back as the process is made to our you off and costs a fortune ... And when asked to send tap back to me they refused saying I could travel to York to pick it up .. Totally rubbish and will never use them again ... You just have to take their word for it that its damaged ... Awful experience and out of pocket for the Tap and the money it cost to return so over a £100 ,.. Royal Mail refused to repay as no evidence of external packing damage ..”

Helpful Report

Posted 10 years ago

Dear Joanne. We are sorry you are not happy with the process surrounding your returned tap. We have a very rigorous inspection system for products being sent out to customers as well as products being returned. Your tap was sent back to us using your own choice of courier (we offered to collect the parcel using DPD which included insurance for loss or damage in transit at £19.95, which you declined to accept). When items arrive back with us we inspect them almost immediately (usually within 1hour). On inspection of your tap it was found that the lever on the tap had been completely broken off. As you stated it left you in good condition, the only company that should be at fault here is Royal Mail as clearly the item was damaged in transit. As a small Company we make great efforts to offer very high levels of customer service. We have absolutely nothing to gain by saying the tap is damaged when it isn't. In fact we emailed you pictures of the damage along with the packaging within a few two hours. We also spoke to you to explain what had happened. The conversation regarding the return of the broken tap was, we could send it back using DPD at a small cost or alternatively for customers close enough, it could be collected. We are sorry if you feel we have not offered the level of service you expected. However, this tap was almost definitely damaged in transit and I do think you should push Royal Mail accept responsibility and cover the cost of a replacement.

Posted 10 years ago

“Excellent service over the phone. Mid-afternoon, so check made as to whether product could be packaged in time for next-day delivery, which it was. (Carrier e-mail information also very good - arrived within 5 minutes of earliest estimated delivery time!) Filter installed with no significant problem by kitchen fitter. Appears to be good quality product, effective and easy to use.”

Helpful Report

Posted 10 years ago

“Sinks-Taps. Really helpful and good service on the phone. Would love to give a good review. Sadly their method of delivery is nothing less than appalling. Got one phone call to say delivery would be in an hour. Missed the call. Hence no one home, as we were not informed of day of delivery. No card through door. Left it 5 days then rang to see where sink was. In a holding warehouse apparently. GOOD JOB I RANG. No communication from delivery company or Sinks -Taps. Had to pay an additional £39 to have another delivery. One week after original delivery attempt, again just 1 hour notice. Driver then expected me to lay the huge box down to inspect the sink. Very sad, so many good companies out there that could have made a well communicated delivery. If you want good reviews Sinks-Taps change your delivery service.”

Helpful Report

Posted 10 years ago

“Delivered on time, easy to install, works perfectly, excellent price, what more can you ask for?”

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Posted 10 years ago

“Fantastic company and very accommodating thank you”

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Posted 10 years ago

“Gave very good verbal advice as well as a good price”

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Posted 10 years ago

“The Belfast sink arrived on time, was well -packed and just as described. It looks great in our refurbished kitchen.”

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Posted 10 years ago

“The person I spoke to went out of their way to help me gind a suitable product. I was very impressed with the help I received.”

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Posted 10 years ago

“I struggled to find a replacement tap for a low power system until I found your website, which had just what I wanted and at a good price. Ordering and delivery were straightforward and the tap came well packaged and in A1 condition. I didn't fit the tap, but was advised by my plumber that everything needed to fit the tap was included. Many thanks”

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Posted 10 years ago

“Good quick service and well wrapped item @ a competitive price”

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Posted 10 years ago

“This purchase stood out in that the customer service was actually helpful. Too often these days, this area is where companies do poorly or not at all. After advice, changed from Franke to buying an Abode kitchen tap. So far, this seems to handle our very very hard water and by far is the best constructed in terms of chrome finish and handle motion (comparing to 2 previous taps, one very expensive tap and another cheaper UK). Quick delivery.”

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Posted 10 years ago

“Good service. Came well packaged and on time. Sink looks stunning. Very pleased.”

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Posted 10 years ago

“very pleased with product and service”

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Posted 10 years ago

“Easy transaction”

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Posted 10 years ago

“Quick service and good quality”

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Posted 10 years ago

“Thank you for despatching our waste disposal unit which is in working order. We were very impressed with your delivery service - next day with the driver telephoning us when he would arrive. It was also very entertaining to track where the delivery van was positioned. Full marks.”

Helpful Report

Posted 10 years ago

“I ordered a Bluci Piazza 1 1/2 sink with drainer. I was able to speak to a knowlegible sales assistant and ordered ti via the phone Plenty of time was allowed for the delivery man to bring it in and check it with me. Delivered promptly and on time so couldnt ask for better service.”

Helpful Report

Posted 10 years ago

sinks-taps.com is rated 4.7 based on 5,328 reviews