sinks-taps.com Reviews

Name: sinks-taps.com
Address: Blenheim Park, Pocklington Ind.Estate, York, East Riding of Yorkshire
Rating: 4.70

4.7 Rating 5,260 Reviews

100 %

of reviewers recommend sinks-taps.com

4.7

Based on 5,260 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01759 307262

Email:

enquiries@sinks-taps.com

Location:

Blenheim Park,
Pocklington Ind.Estate,
York
East Riding of Yorkshire
YO42 1NR

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sinks-taps.com 5 star review on 28th September 2025

149

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We received a broken porcelain drainer from Kad group.Having sent the product back the customer service dept (Richard) was absolutely shocking. The way he conducted himself was behond belief.I would not recommend anybody deal with this customer service dept.”

Helpful Report

Posted 8 years ago

Dear Mr Duckitt. We are sorry you feel this way. The problem occurred when you received the broken ceramic drainer and then threw it in the bin. We had arranged to collect the item and supply a replacement within just 48hrs. However, you did not understand why we would need the damaged item back and this seems to be where the issue started. I confirmed we had received the broken product back and the refund was being completed as per our terms and conditions. I'm sorry you felt we should just refund you immediately even though you had thrown the product and all the packaging in the bin! As per our terms and conditions and our telephone call to your wife, we had to arrange to collect the parcel and its contents so WE could claim from our courier! However, irrespective of this, we have still processed a full refund.

Posted 8 years ago

“Delivery was promised within so many working days then notified 6 days after order was placed that I would have to wait 4-6 weeks”

Helpful Report

Posted 8 years ago

Dear Ben Thank you for your review. Unfortunately with around 13,000 products available we are on occasions going to have a Manufacturers delay on certain items. The product you purchased online does clearly show it is a SPECIAL ORDER item and delivery is 4-6 weeks. We do try and make the delivery information as clear as possible and it is shown right above the BuyNow button on the product. However, we do apologise if this has caused any inconvenience and we will upgrade the delivery method to an overnight service Free of Charge.

Posted 8 years ago

“This initial part is about the service quality I experienced from sinks-taps.com I was promised more than once by sinks-taps.com that I'd receive a notification of the 1 or 2 hours delivery window for my sink and taps by 11.00 am on the delivery day. This did not happen. I called sinks-taps.com for help after midday for help. I did not find the manager Richard to be helpful. On the contrary he seemed more interested in making me "feel wrong" and "talked down to" about the whole issue of wanting to know my delivery window, even though I was a paying customer, and he did not follow-up to try and get me the delivery window. I waited in a dark flat for 5 or 6 hours more until after the closing of the delivery window for the day (I think 6pm). I then got a dropped call about 6.45pm. I called back and the driver gave me a garbled response but said he was nearby. I asked him to deliver the goods which he finally did. The sink arrived damaged and I got no follow-up from sinks-taps.com When asked to write a product review a few days ago I mentioned these unsatisfactory issues. Today I got a call from the manager, Richard. Interestingly he did not seem interested in apologising for the poor service, but instead seemed to want to "talk down to me" and make me "feel wrong" for having written a negative review!!! It seemed to be all about his sensitivities rather than dealing with the poor service I had received.... Here I am writing a review about the service I experienced which I found unpleasant to say the least.”

Helpful Report

Posted 8 years ago

Dear Mr Chamberlain. I appreciate you have your opinion on exactly what happened. However, the delivery of your order did arrive on the day we specified. Unfortunately the DPD driver did not manage to get to your property until 6:30pm. DPD usually provide a 2 hour time window for delivery but on this occasion they did not. This is something we have already emailed DPD about but as yet received no reply/reason why. Myself and a colleague spoke to you on the day of delivery a number of times and we did all we could to chase up DPD for a time of delivery. We received a negative review from yourself about the service you received but also within your review you claimed that I had been nasty and rude. I specifically called you today to understand why you had written a review to say this, as all anyone had done previously was try to help? You then decided to continually shout down the phone, ask me why I had called you and tell me that our entire organisation from DPD to Customer Services didn't know what they were doing! Whilst I understand your frustration I think that we have to put into perspective that the order you placed arrived on the exact day required, even if it was 6.30pm! Personally, I have many, many customers who have written positive reviews about my conduct and service - I'm sorry if you felt otherwise.

Posted 8 years ago

“I'm revising my previous review now that the tap I purchased has been installed. I purchased a Blanco MIDA-S, which was advertised as a "Kitchen Tap with Pull Out Spray", but in fact "Pull Out SPOUT" would have been a more accurate description, as although there is a hose to extend the spout, there is no dedicated spray function. I discovered this only after the kitchen work was completed when I attempted to use the tap for the first time. I contacted SinksandTaps about this and their response can be summarized as follows: 1. The tap has an aerator on the nozzle, so that means the normal water jet is technically also a "spray". 2. I should have known from looking at the photo of the tap that there was no switchable on/off spray function as there was no extra lever. (I explained that my previous spray tap had been operated simply by pulling down on the head, so not all sprayer taps necessarily have an extra lever.) 3. The information about the tap's features is supplied by the manufacturer so I should complain to the manufacturer. 4. As I had already had the tap installed and they only offer a two-week return window in any case, i.e., the bare minimum requirements of the consumer contracts (distance selling regulations), it's basically my tough luck for ordering the wrong product. (I purchased the tap about six weeks ago as part of a kitchen re-fit, so it was only installed and ready to test this week.) I don't think I'm unreasonable in expecting a "pull out spray" to actually spray in a different way to the regular flow of water. I note that on Amazon this exact same tap is advertised as having a "pull out spout", which I believe is a more accurate description. After checking Google shopping I note that other taps that do not have a separate spray function are advertised as alternately having a "pull-out spout" or "pull-out faucet". I would suggest that SinksandTaps should revise the wording on their advertising in order not to confuse potential customers. Unfortunately for me, I am now stuck with a tap that does not suit my needs and a supplier that is not interested in offering any solution.”

Helpful Report

Posted 8 years ago

Dear Ms Robinson. Thank you for your feedback. There are over 13,000 products on our website and unfortunately each manufacturer will describe a tap in their own way, pull out spray, pull out spout, flexible spray, etc.etc. All of these taps are clearly described on our site and any tap with a multifunction spray pattern will be clearly described. We also show multiple images and technical documents. If it states single spray pattern or similar then that is just a single softened, aerated spray pattern only. Whilst I appreciate it is not always easy to understand technical jargon, we do openly advertise our telephone number and have a team of experienced sales and technical staff to answer any question you may have before you make your purchase. We also recommend to all customers that on delivery they inspect the goods. Had the tap been inspected, you would have had 14 days to return it for an exchange or a full refund.

Posted 8 years ago

“Their delivery logistics and customer service stink. I have been unable to even receive the order placed with them, and cannot get any sense from them or from the delivery firm, DPD”

Helpful Report

Posted 8 years ago

Hi Bob. Really sorry to hear you are not happy with the service you have received from us or from DPD. I have looked into the problem and it would seem you used the DPD APP on your phone which diverted the delivery from your home address (as we had booked) to an address you had previously used (a local store). When the local store delivery failed DPD routed it back to your home address for today. If no one was home today, they would automatically attempt to redeliver free of charge. I'm not sure why you claim you cannot get any sense from anyone as we have a record of you speaking at great length to Peter this morning on live chat. He helped you on live chat whilst also talking to DPD on the phone and relaying the information as described above.

Posted 8 years ago

“Poor refund”

Helpful Report

Posted 8 years ago

Hi Irena Thank you for the comments and feedback. We can clarify the situation regarding your return. We delivered a Granite sink on the exact day you requested and afterwards you decided you had ordered the incorrect model. We opened a return request for you and provided a full refund of the cost of the sink (without any additional charges). Due to the number of returns processed we do specify that an actual refund can take up to 30 days. However, on many occasions the refund is processed back into your account before this date. We are sorry you feel our service warrants a 1 star review, in particular when we delivered a Granite sink at the lowest price on the internet, to your home address within just 48hrs!

Posted 8 years ago

“Dear Richard, I contacted your colleague to verify if the product I purchased online is indeed a Reginox product. No where on the package and on the technical description the product brand is mentioned whilst the technical description online does clearly show the Reginox sign. I only called to verify and your colleague reacted offended and mention in his own words that I am accusing Kad Group Limited of fraud. Your colleague has reacted unprofessionally and was rude, it was a highly unpleasant telephone conversation. He did not even had the courtesy to email me personally. An apology would be in its please. Kind regards Michael”

Helpful Report

Posted 8 years ago

Dear Michael. Firstly may I apologise if you felt your call was not dealt with in the correct manner. I have met with Simon who took your call and he did confirm he asked you whether you thought the product we sent you was a counterfeit item as you were questioning the fact the product came in plain packaging. I really don't think he meant this in a way that you thought and was trying to clarify your concern. The technical specification sheet online has been produced by our own in-house marketing team as Reginox do not actually produce anything. However, I can see how you would look at this and then see the item was delivered in a plain box and clearly didn't have any Reginox branding. We are a business that has supplied 100,000's of customers over the years and it is always disappointing to receive a negative review. I have spoken to Simon and made him aware that he must deliver his comments and questions in such a way that the customer understands and doesn't take offence too. I will also send an email to Reginox to see if they are willing to re-box all their waste adaptors or at least put a Reginox sticker on them. In the meantime, please accept my sincere apologies and I hope this experience hasn't stopped you potentially trying us again in the future. Kind regards, Richard.

Posted 8 years ago

“You never delivered the goods on the specified date - and still waiting,”

Helpful Report

Posted 8 years ago

Dear Mr McDermott I think you may have made a mistake leaving us a 1star Review! You placed your order online for a Ceramic sink on Tuesday Evening. During checkout, you selected the FREE DELIVERY option which states delivery is an average of 3-5 Working days. On Thursday, our Customer Services team emailed you notification that the specialist delivery would be with you on Monday 17th (4 working days) along with the requirement to be there to accept and inspect the sink. As we are more than happy to accept negative reviews when we have made a mistake or let a customer down, in this case we feel your 1 star star review doesn't reflect the service or situation you have described. We would be grateful if you could revise your review accordingly? Although we are closed on a Saturday we also had a member of staff try to contact you this morning on both your home and mobile number. There was no reply on either number so hopefully you will pick up this response over the weekend. You can try LIVE CHAT on our website over the weekend to speak to a member of staff for further info.

Posted 8 years ago

“cannot track orders when items are bought as a guest - not all people want to have another password to remember - I should be able to track my order by using email address and order number!”

Helpful Report

Posted 8 years ago

Hi Lee Thank you for your feedback and comments. You are actually able to track your order details by either calling our Customer Service team or using the LIVE CHAT facility that is usually operational 7 days a week and available up to 9-10pm. The website does warn you when placing the order, that if you don't create a simple password you wont be able to track the order online afterwards. However, we take all feedback onboard and will consider any changes to the system that we feel necessary to improve our customers experience. I did call you earlier today to discuss the issue so I could fully understand your complaint and will feed this conversation back to the relevant team. Kind Regards, Richard.

Posted 8 years ago

“worst company ever dealt with paid £19 for delivery then after repeated phone calls told no go manager hung phone up on us and when we rang back refused to speak to us”

Helpful Report

Posted 8 years ago

“Their customer service is awful. They don't phone you back, they don't respond to complaint e mails, when you do speak to them they accuse you of phoning up for an argument. Don't be sucked in by the 'family run business' - a really unpleasant company to do business with.”

Helpful Report

Posted 8 years ago

Hi Mr Osborn We are indeed a family run business (that we are proud of) and have thousands of positive customer reviews. However, that doesn't mean that we will please 100% of our customers 100% of the time. On a very small number of occasions we have customers, such as yourself who are not happy with the service we have provided. We apologise if you felt the way we dealt with your problem wasn't up to standard. The main problem, which you haven't mentioned is that you accepted a ceramic sink on a specialist delivery service that required you to inspect the sink on delivery and sign to say you have specifically received the item in perfect/undamaged condition. We also send out numerous emails before the delivery to advise that you MUST check the sink and do not simply accept without checking it first. Almost two weeks after taking delivery and signing the drivers delivery note to say you had received it in perfect condition, you then reported the sink was smashed! We attempted to get the delivery company to accept a claim but they responded by saying the delivery was signed for and that the sink had been on your site for almost two weeks and could have easily been damaged there. It is paramount that customers take a few minutes to just open the top of the box and check the ceramic product before accepting. Checking our system, we did miss a call back on one day due to high call volumes but we did speak to you the following day. We can also see that your complaint was upgraded and you spoke with the Managing Director. Again, we apologise if your were not happy with the service and the outcome of the issue but looking at our records we did and have done all we can to try and resolve the problem.

Posted 8 years ago

“I did not read the email about checking product. BIG MISTAKE. When builders took sink off pallet and unwrapped it, they found the yellow a4 note about checking the product before signing for it and a sink in pieces. Delivery was quick, but the driver did not put item where I asked him to. Customer service post sale very clear about it being my fault for not checking. No refund for item or delivery, no returns allowed for broken sink. Please check item no matter how rushed your delivery man appears to be.”

Helpful Report

Posted 9 years ago

“The sink I bought came with black plastic plug. I would not of bought it if I'd known. I was unable to purchase any plugs to fit the sink and I found the people I spoke to in the company were not helpfully in fact the guy was very sharp. Returned are at the cost of yourself. Now I have a sink and drainer sitting in my attick”

Helpful Report

Posted 9 years ago

Hi Mrs Kelly We are sorry you weren't happy with the products we supplied or the service you received, we try very hard to look after all our customers. The product you purchased was on offer at just £79 and consisted of a round bowl sink, round bowl drainer, wooden chopping board, metal drainer basket and full waste kit. The plugs supplied are a Black resin type and we did check to see if an alternative was available. As with all our orders, if you are not happy for any reason you can send them back within 14 days for a full refund.

Posted 9 years ago

“A piece was missing and despite emailing and calling NO action”

Helpful Report

Posted 9 years ago

Hi Hilary. According to our records an email was sent from the manufacturers stating you didn't need a missing screw for the overflow as the overflow plate has a thread attached to the back of it already! Obviously if this is different to what you have, then please call us on 01759 307262.

Posted 9 years ago

“Would rate it lower if possible - never suffered such aggravation before because of a company I was simply trying to make a purchase from. Quite simply the rudest customer service and management teams I've ever spoken to. Still pending a refund. Avoid like the plague if you can..”

Helpful Report

Posted 9 years ago

Dear Ms Aumre. In most cases when we receive a customers negative review its because somewhere along the line we have made a mistake and caused unnecessary inconvenience, which quiet rightly we have to take full responsibility for. However, in the case of your negative review and its contents its simply not the case. You placed your order on Friday 1st July at 10:27am. By 4:02pm the same day we had inspected the item, cut a tap hole out of the sink and sent you an email giving 4 days notice for delivery. Advising you that delivery was scheduled for Tuesday and if this wasn't convenient then simply call us and we can change to a day that is more suitable for you. The sink was transported 226 miles to your local depot and then loaded onto a vehicle on Tuesday morning and out for delivery that day (today). At 9:08 this morning you rang our Customer Service department and said you couldn't accept delivery as you had to go to work. When a member of our team started to explain the problem of the sink being on a vehicle and already on its way to you, you started to become abusive. They explained the sink could be returned to the local depot and you could collect from there. This wasn't good enough and thats when you started swearing and being aggressive. So much so, that the 22 year old Customer Services team asked you to stop swearing and shouting as she was only trying to help. At this point she couldn't continue with the call and passed you onto the Customer Services Manager (me). I then tried to explain the situation and you were not interested in the slightest. You took no responsibility for the situation (not contacting us within the 4 days notice we gave you) and didn't see why you should collect from your local depot. You also didn't want to pay for a redelivery and expected us to cover the cost. You also tried to say you had tried to contact us on Sunday but we weren't open but didnt then try us on Monday! We have thousands of great Customer Reviews and when we get it wrong and its our fault then we have to put our hands up and accept the consequences. However, in this case you were totally unreasonable, verbally abusive and simply unwilling to accept any responsibility whatsoever. You weren't even willing to go a few miles to collect the sink from your local depot! To put this whole episode into perspective, we sent a sink out which has cost us £35 for delivery. It has failed and now costs us another £35 for the sink to be returned. Thats cost us £70, just because you couldn't find the time to call us in the four days notice that we gave you and instead call when the delivery vehicle is actually on its way to you. Finally, whatever the situation, I find it totally unacceptable for you to shout and scream abuse down the phone at a member of staff who is just trying to help resolve the problem.

Posted 9 years ago

“The customer service is the worst I have ever experienced from an online store. After not sending me the complete order they then accused me of damaging the goods myself and of not returning all the parts. The courier service is very expensive. I am still in dispute over my order and will continue to seek proper compensation. Do not buy from this company.”

Helpful Report

Posted 10 years ago

Hi Miranda. We are sorry to receive negative feedback from you and apologise for not meeting your expectations on this occasion. I have looked into the order and found the following. As usual, we open and inspect every single product before dispatch, The tap you ordered was inspected and sent out to you as normal. After receiving the item you then decided to send the item back, On return of any item we open and inspect again to ensure the product is fit for resale. On this occasion the tap came back with some of the internal protection missing. This resulted in the parts within the box damaging the main body of the tap. The pull out handspray was also missing. We immediately informed you of the situation. We do try and help customers wherever possible and if we could have accepted the damaged tap, we would have. However, due to the scratches and the missing handspray section, we were unable on this occasion.

Posted 10 years ago

“When first being in contact with Sinks-Taps, I was very happy with the service and they appeared to be very helpful. So I ordered a sink unit. Three weeks later I get a call saying that the factory the sink unit was coming from closed down for the summer holidays, so we could not have sink unit delivered until the beginning of September. Which we ended up agreeing to . When we did finally get the sink unit we had a plumber out asap. But we had a problem with trying to fit the sink unit into the existing unit. So we had to ask Sinks-taps to exchange the unit. But NO they could not possibily change it, it was far too much trouble. They would not be able to sell it again, it had to come back in the original packaging and be exactly as it was delivered. The problem was the delivery driver had taken the pallet and we did not keep all of the rest of the packaging. So to this day I have not had an exchange and I have therefore lost the money that I paid to the company. I am left with the sink unit and having to purchase another. Disgusting company.”

Helpful Report

Posted 10 years ago

Dear Mrs Taylor. I'm sorry you were not happy with our service surrounding the supply of your order. We have thousands of happy customers and take customers service very seriously. In relation to your order, you ordered a sink we don't normally carry in stock, you then requested we cut a hole out of the sink for you, which we did. A number of weeks after delivery you called to say the base unit you had was not big enough for the sink to fit. We initially offered to take the sink back (even though we don't hold this item in stock, it had had a hole cut into it and it was outside our standard 14 day return period) with a restocking charge. However, you then advised us you had thrown all the packaging away and also were not happy that you would have to pay for the sink to be sent back to us using a specialist pallet service. There is a limited as to what we can offer and I'm afraid that in this case, I feel we were more than accomodating with our offer and I'm sorry you didn't feel it was good enough.

Posted 10 years ago

“When my Caple Shaftbury kitchen tap CHROME (S/CRU4/CH) £89.00 was unpacked it was found to be in an unsatisfactory condition with the tap lever which operated the hot water detached from the body of the tap. When this was screwed back into place it did not line up with the cold water lever. I contacted sink-taps and my husband spoke to customer services who said that if I returned the tap to them and paid for the return postage they would repair it for me. As an alternative he gave me instructions on how to strip-down and repair the tap myself, which I did not understand. Surely the tap should have been replaced without question under the terms of the Distance Selling Regulations (2014) ???”

Helpful Report

Posted 10 years ago

Dear Mrs Cheesebrough. We are sorry to receive your negative feedback. However, we must clarify the conversation that we had with your husband. The tap was delivered some months ago and your husband called last week to report the lever on the tap was loose. We explained that the lever is simply held in place by a single screw underneath the hot/cold cover. We explained how this could easily be rectified and gave instructions on how to do so. We also advised that the screw could come loose in the future, so it was a good idea to know how to tighten the screw. At no point did we say you would have to pay to return the tap to us. What we did advise was it was going to be more convenient and less fuss for you to simply tighten the screw. You originally sent an email to report the problem, and within 10 minutes, one of our Technical team members called you to discuss the problem and the fastest method to resolve the issue. I believe this was exceptional service and something which proves we place priority to all our customers and any problems that occur.

Posted 10 years ago

“I have been charged already, via my credit card for a product which is out of stock and which, obviously, I have not received. No-one has phoned me to explain what I should do next; I have piping already installed in my floor for the product I ordered; I need someone to ring me to clarify which subsitute product I can have which will fit the installed pipe.”

Helpful Report

Posted 10 years ago

Hi Sian. You ordered the cooker hood on 27th September at 6:49pm. On 29th September a member of our customer service team emailed you to say the model had been discontinued but we could supply the new replacement model. They also included a link to the product. Please accept my apologies as obviously you didn't pick up the email. i will ask a member of the team to call you now.

Posted 10 years ago

“Constantly chasing parts for two weeks ....no calls back when promised...in the end bought from elsewhere no apology held the job up. Don't waste your time with these...better service from B&Q and that's dating something!”

Helpful Report

Posted 10 years ago

Dear Mr Bray. Please accept our apologies for any inconvenience caused. I have looked into this matter and found the sink was in stock at the time of order but the tap was shown on the website as out of stock. We spoke to you about the delay on the phone and one of our Customer Service team then emailed you a list of three possible alternative models. It would seem from your comments that the email was not received and therefore you were under the impression that no one had come back to you. I have spoken to the Customer Service team and explained we must back up emails with possible alternative products, with a phone call to the customer! Again, please accept my sincere apologies. On this occasion we did not achieve our usually high standards of Customer Service! Regards, Richard (Managing Director)

Posted 10 years ago

sinks-taps.com is rated 4.7 based on 5,260 reviews