This initial part is about the service quality I experienced from sinks-taps.com I was promised more than once by sinks-taps.com that I'd receive a notification of the 1 or 2 hours delivery window for my sink and taps by 11.00 am on the delivery day. This did not happen. I called sinks-taps.com for help after midday for help. I did not find the manager Richard to be helpful. On the contrary he seemed more interested in making me "feel wrong" and "talked down to" about the whole issue of wanting to know my delivery window, even though I was a paying customer, and he did not follow-up to try and get me the delivery window. I waited in a dark flat for 5 or 6 hours more until after the closing of the delivery window for the day (I think 6pm). I then got a dropped call about 6.45pm. I called back and the driver gave me a garbled response but said he was nearby. I asked him to deliver the goods which he finally did. The sink arrived damaged and I got no follow-up from sinks-taps.com When asked to write a product review a few days ago I mentioned these unsatisfactory issues. Today I got a call from the manager, Richard. Interestingly he did not seem interested in apologising for the poor service, but instead seemed to want to "talk down to me" and make me "feel wrong" for having written a negative review!!! It seemed to be all about his sensitivities rather than dealing with the poor service I had received.... Here I am writing a review about the service I experienced which I found unpleasant to say the least.