sinks-taps.com Reviews

Name: sinks-taps.com
Address: Blenheim Park, Pocklington Ind.Estate, York, East Riding of Yorkshire
Rating: 4.70

4.7 Rating 5,195 Reviews

100 %

of reviewers recommend sinks-taps.com

4.7

Based on 5,195 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01759 307262

Email:

enquiries@sinks-taps.com

Location:

Blenheim Park,
Pocklington Ind.Estate,
York
East Riding of Yorkshire
YO42 1NR

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sinks-taps.com 5 star review on 1st May 2025

148

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Refuse to refund order.”

Helpful Report

Posted 5 years ago

Hi David You returned an item and in normal circumstances the refund would be completed automatically within 30 days. However, you didn't want to wait and instead raised a dispute with Paypal. This just complicated the issue as we have to provide proof to Paypal that we had supplied the product etc. We completed the Paypal request and the refund was then completed automatically.

Posted 5 years ago

“I placed an order with this firm on June 24th of this year. They acknowledged my order immediately and that was the last I've heard from them. On July 8th I emailed them to inquire about the delay in sending my order but again, nothing. Fortunately I paid with Paypal and I'm now in the process of looking for my money back. Please don't order anything from this company, they seem to be either badly run or simple gangsters”

Helpful Report

Posted 5 years ago

“I am still waiting for a response to my email re an order made on 19/6 I have tried many times with no reply. I do wonder how others are able to contact you and receive their goods!!”

Helpful Report

Posted 5 years ago

Dear Mrs Heaton. We did send a previous reply to advise the factory producing the wire baskets had closed down and provided an alternative to consider. We have emailed the details again. Please check your spam/junk folder as it may have gone into there!

Posted 5 years ago

“Taps arrived with wrong tail pipes. So unable to fit taps. Customer support promised replacement pipes would arrive next day. 16 days later they still haven’t shipped. We had to go and buy alternate fittings to install taps.”

Helpful Report

Posted 5 years ago

Hi Barry. I'm really sorry. We requested the correct parts be sent direct from Abode to you on the day you requested. They confirmed that parts would be sent and we have not heard anything since. I can only apologise for the inconvenience caused. Its incredibly frustrating for us also when we have arranged for the parts to be dispatched and the company we are reliant on fails to send them or let us know of any issues. Again, please accept our apologies.

Posted 5 years ago

“It’s been over three weeks !!! No taps yet !!!”

Helpful Report

Posted 5 years ago

“I would like to write a review, but I have received nothing from you and not been contacted about any delay. We have a kitchen being fitted shortly and we need the sink and taps to be on site.”

Helpful Report

Posted 5 years ago

“Order placed on 18th May, order still not arrived. Emailed to chase order and no response. Poor customer service, no idea what has happened to our order.”

Helpful Report

Posted 5 years ago

“Have not receive my order yet”

Helpful Report

Posted 5 years ago

“Order not received Tried contacting you by phone but your offices are closed Tried contacting you by email but no response received”

Helpful Report

Posted 5 years ago

Dear Raed We have recently lost over 95% of our staff due to the current crisis and the remaining staff are doing their best, working from home. We have no record of an email from you. However, if you send your email to info@sinks-taps.com. This mailbox is being monitored and your email will be answered in the shortest time possible.

Posted 5 years ago

“Poor communication, don’t buy if your order is needed in under a week to 10 days unless you pay more money, and refunds can take up to 30 days. Ordered exactly the same from another company, arrived in 2 days. Not impressed.”

Helpful Report

Posted 5 years ago

Dear Miss Clark Thank you for your feedback. Im sorry that you felt the service you had received was worthy of only a one star rating. The ceramic sink you purchased was selected with a hold cut. This means we take the sink out of the box and set this up in an area to knock out the tap hole. This is a difficult task to ensure the sink is not damaged and can take an extra day to complete. The FREE delivery service is specifically aimed at customers who do not need the product for a specific time or day. Our website clearly shows the average delivery time for this service is up to 5 working days. For many smaller products such as taps and stainless steel sinks, FREE delivery can be as quick as 1-2 days. As the products are massively discounted, we also cannot afford to offer a premium delivery service. The standard FREE pallet delivery service is a very expensive method of delivering fragile goods and any upgrade in speed does carry a small surcharge. Your full refund was also completed within just 3 DAYS of you cancelling your order, not 30 days as you have stated in your review.

Posted 5 years ago

“I have not received my tap yet!!”

Helpful Report

Posted 5 years ago

“We ordered taps and paid additional delivery for next day delivery on the 14 December. On the 17 December we had an email saying they were delayed and would be delivered on 20 December. Despite emailing them we have had no contact from them and it is now 27 December”

Helpful Report

Posted 5 years ago

“Awful customer service.”

Helpful Report

Posted 5 years ago

“never delivered my tap”

Helpful Report

Posted 5 years ago

“The order was sent and accepted but no delivery when expected, I have sent an email asking what is happening but with no response.so far things are not as expected.”

Helpful Report

Posted 5 years ago

Hi Nigel We are really sorry. Our system sent an email the day after you placed the order to advise you that the model had been upgraded asking if you wanted to accept this slight change. Clearly this wasn't received and we should have called you after a few days of not receiving a reply. Please accept our sincere apologies for this breakdown in communication.

Posted 5 years ago

“Poor as I have still not received the sink I ordered 2 weeks ago and no contact”

Helpful Report

Posted 5 years ago

“Ordered a Stainless Steel Sink Basket 2 weeks ago still awaiting delivery”

Helpful Report

Posted 5 years ago

Dear Peter The basket you ordered was shown online as a Special Order item which takes approx 2 weeks for delivery, hence the reason why it hasn't arrived sooner. Apologies if you missed this information and didn't realise the leadtime.

Posted 5 years ago

“I ordered from this company recently and there was a mix up with the delivery address. I found the customer service assistant very rude and unhelpful and will not be ordering from here again.”

Helpful Report

Posted 6 years ago

Dear Mrs Gerrard Thank you for your feedback. We are very surprised to see that you feel it fair to leave a negative review when you put your address on your order incorrectly. You live in Nottingham and yet filled in part of your address as Glasgow. We paid for DPD to take the parcel to Nottingham only to find they couldn't locate your address. They then transferred your parcel to the Glasgow depot as they managed to locate the company from the 1st two lines of the address you completed. DPD then issued a notice to redeliver to the correct address at a cost of £12. You refused to pay this charge and told a member of our staff that we should pay it. When we politely advised we had already paid for the parcel to be sent to Nottingham and then again to Glasgow and couldn't now cover a third charge back to Nottingham, you decided to cancel the order and demanded a refund. Whilst we do everything we can to be fair and reasonable, it is the customers responsibility to complete an order online with their actual correct address. Paying for two wasted trips and making a loss on the order, we thought was fair. I'm sorry you don't agree and can only apologise if you think this it was an unreasonable request for you to complete your address correctly.

Posted 6 years ago

“Not yet received!”

Helpful Report

Posted 6 years ago

Hi Faith The product you ordered was showing online as an average of 2 weeks delivery when you placed the order. Most products are available for immediate delivery. However, some models are not available due to stock/manufacturing delays but this information is clearly shown at the time you place your order.

Posted 6 years ago

“I’m happy with my purchase however I was charged a premium for next day delivery and received part of my order 2 days later although I was called nothing has been done about it I would like my delivery refunded.”

Helpful Report

Posted 6 years ago

sinks-taps.com is rated 4.7 based on 5,195 reviews