sinks-taps.com Reviews

Name: sinks-taps.com
Address: Blenheim Park, Pocklington Ind.Estate, York, East Riding of Yorkshire
Rating: 4.70

4.7 Rating 5,260 Reviews

100 %

of reviewers recommend sinks-taps.com

4.7

Based on 5,260 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01759 307262

Email:

enquiries@sinks-taps.com

Location:

Blenheim Park,
Pocklington Ind.Estate,
York
East Riding of Yorkshire
YO42 1NR

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sinks-taps.com 5 star review on 28th September 2025

149

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not a good experience ... They said tap was damaged when returned but was sent special delivery and external packaging was not pictured ... Just the original package the taps was in and it arrived to me in that state ... I knew it was going to be problematic sending it back as the process is made to our you off and costs a fortune ... And when asked to send tap back to me they refused saying I could travel to York to pick it up .. Totally rubbish and will never use them again ... You just have to take their word for it that its damaged ... Awful experience and out of pocket for the Tap and the money it cost to return so over a £100 ,.. Royal Mail refused to repay as no evidence of external packing damage ..”

Helpful Report

Posted 10 years ago

Dear Joanne. We are sorry you are not happy with the process surrounding your returned tap. We have a very rigorous inspection system for products being sent out to customers as well as products being returned. Your tap was sent back to us using your own choice of courier (we offered to collect the parcel using DPD which included insurance for loss or damage in transit at £19.95, which you declined to accept). When items arrive back with us we inspect them almost immediately (usually within 1hour). On inspection of your tap it was found that the lever on the tap had been completely broken off. As you stated it left you in good condition, the only company that should be at fault here is Royal Mail as clearly the item was damaged in transit. As a small Company we make great efforts to offer very high levels of customer service. We have absolutely nothing to gain by saying the tap is damaged when it isn't. In fact we emailed you pictures of the damage along with the packaging within a few two hours. We also spoke to you to explain what had happened. The conversation regarding the return of the broken tap was, we could send it back using DPD at a small cost or alternatively for customers close enough, it could be collected. We are sorry if you feel we have not offered the level of service you expected. However, this tap was almost definitely damaged in transit and I do think you should push Royal Mail accept responsibility and cover the cost of a replacement.

Posted 10 years ago

“I was told By sinks-taps that I would need some extra fixings to instal my franke sinks. I was unable to get the sinks fitted as soon as I expected. When the sinks were fitted it transpired that I did not infact need the additional fixings. I contacted sinks-taps as soon as I knew this but they have stated that they are unwilling to refund me as it is outside their returns policy. As a result I am now left with £54 worth of unused and unopened fixings which I have no use for. This is really poor and I would not recommend this firm when their approach is like this.”

Helpful Report

Posted 10 years ago

Dear Mr Kirk. Thank you for your constructive and valuable feedback. Unfortunately as a business we have to have some form of structured returns policy. At the moment it is 14 days which runs inline with the laws surrounding online trading. We are looking at increasing the timescale to possibly 30 days. However, in your case you had the products for almost 3 months so it still wouldn't have been of benefit. In relation to your comment regarding our sales staff telling you that you need a plumbing kit. We never TELL a customer they have to have something we simply recommend all the options. Every sink needs a plumbing kit underneath and we simply advised you that the sink didn't come with one as standard. You then decided to purchase a plumbing kit but ultimately didn't end up using the one you bought. We have taken your comments onboard and will be making spot checks on sales advisors to ensure we continue to achieve our high levels of customer service at all times.

Posted 10 years ago

“Price paid for tap received was not the price shown on your website, when I called your sale team to reclaim a refund I was told unlucky. I had agreed to pay the quoted price over the telephone and as such I had no complaint, However it was my wife who saw the tap on your site and asked me to place the order,I had no idea of the website price. Your staff were no help whatsoever and I will not use or recommend you in the future.Poor service.”

Helpful Report

Posted 11 years ago

“Very poor services”

Helpful Report

Posted 11 years ago

“would not recommend. all sorts of trouble with wrong items being sent and not having delivery on time and then having to argue to get the right item delivered because they didn't 'believe' I didn't'have item”

Helpful Report

Posted 11 years ago

“I ordered products that said they would fit my cooker hood but when they arrived they were the wrong size. I phoned customer services about returning them and was told to email photos to determine their condition, which i did. I waited but got no reply so i phoned again and was told to send the photos again which i did and still got no reply. To cut a long story short this went on for a while i got absolutely no where and so ended up with filters that don't fit my cooker hood and out of pocket, buyer beware. Dear Mr Broadbent Thank you for your reply, but in respose i have never recieved a reply from you through an email if i had i would have said, and secondly if customer services had actually told me to just return the filters within 10 days that would have been fine, unfortunatly i was not given this information. The way it was explained to me i believed the photos had to be viewed first by a member of the company so you could ascertain the condition of the goods before they could be returned, again many thanks for your reply, regards, David Tuvey (not Turvey)”

Helpful Report

Posted 11 years ago

Dear Mr Turvey. I feel your negative review is somewhat unfair as your version of events is simply not correct. The filters your ordered online were for a cooker hood that was not bought from us in the first place and you actually purchased the wrong filters. On the 23rd April you called to say the filters didn't fit your hood. A Customer services advisor asked you to send images so we could identify the filters and double check what we had dispatched. The following day we emailed you to say the filters were the correct ones on your order but if you had an older model cooker hood then you had ordered the wrong product. We received no reply and sent another email on 28th April asking you for your comments. Firstly, had you initially called our sales line to place your order we would have been able to specify the correct model for your cooker hood. Secondly, had you simply returned the filters to us within 10 days we would have given you a full refund. You did neither and unfortunately are now leaving a negative review that does not reflect the actual course of events. We take negative feedback very seriously and act upon issues where we have made mistakes or let customers down through bad practice. However, in this instance I'm afraid we did offer help, we did act within 24 hrs and we did chase you for further instruction. Richard Broadbent (Managing Director)

Posted 11 years ago

“I was very unhappy with the information and recommendations for orders that I asked for over the phone… I ordered items and had to have them sent back twice - plus had to pay for the return post to get my money back. I explained clearly what I was looking for and the consultant recommended items that did not work. Not satisfied with the overall experience, would not recommend or use again.”

Helpful Report

Posted 11 years ago

Thank you for your recent feedback. Unfortunately it didn't help that you purchased a sink from another supplier and then attempted to purchase items from ourselves including the waste fitting. We did all we could to advise on a product (over the phone) that was suitable. We have over 20 years experience in sinks and taps and we are certainly not in the habit of giving false information to our customers. We did accept all the products back and give a full refund against the value of the goods.

Posted 11 years ago

“Believe me, you do not want to know what our opinion is of the service we had from your concern. This sink was totally wrong - in the picture online it appeared very different to what arrived. It looked light, clean, sharp and modern in the picture - it was rediculously heavy, cumbersome, old-fashioned, it needed a cradle or it would have crashed through the unit, just completely wrong. We called to return - only to be told we were out of time - some three weeks I think. So we are stuck - literally - with a white elephant - £360 down the drain if you'll forgive the pun - because, quite frankly - nobody wants it, even at half price. I will not be dealing with your concern ever again, no help, no empathy, and it wasn't cheap - we'd have accepted an exchange. I'm afraid if anyone were to ask if I'd recommend my answer would be a resounding 'NO!'.”

Helpful Report

Posted 11 years ago

Hi Anna. Sorry you felt we have in some way let you down. I have checked the sink on our website and when you click on enlarge image it does show a very clear image of the sink fitted and unfitted which I believe is very clear. Our product listing also gives almost every dimension including the overall dimensions, each bowl size, the cut-out dimensions, the bowl depths, the thickness of the sink and even the actual weight (which is 39 kgs). As you have stated the sink does need a cradle underneath - this is standard practice for an undermount ceramic sink that weighs almost 40kgs. Maybe your fitter didn't explain this would be the case before fitting? We do look after customers and take customer service very seriously. We do display our telephone number very clearly on the website and we always have technical staff on hand to discuss any technical issues prior to purchase.

Posted 11 years ago

“Company gone bust - I lost hundreds of pounds”

Helpful Report

Posted 12 years ago

“Excellent service all round”

Helpful Report

Posted 12 years ago

“Will never use again”

Helpful Report

Posted 12 years ago

Dear Timothy. We are not sure why you have left negative comments. Your order was taken and the yorkshire belfast sink was delivered. We had a brief initial delay as the item was inspected and found to have a small fault. We still delivered as promised.

Posted 12 years ago

“Absolutely appalling after care service. All went wrong when I had to send a faulty sink back. They made me pay £20 for the pleasure saying that they would reimburse me if they thought it was faulty. Needless to say they thought it was ok even though my kitchen fitter had agreed with me and said that it was definitely faulty. Worse though is the fact that they said it could take up to 30 days to get my money back as I was entitled to a full refund. More than 2 months on and I am still waiting to get my money back. I have emailed and phoned and left messages for them to get back in contact with me but they have failed to do so. AT ALL COSTS AVOID!”

Helpful Report

Posted 12 years ago

“they've gone bust,hope you paid with a credit card”

Helpful Report

Posted 12 years ago

“I don't understand how there are positive 'reviews' written today - I ordered an item two weeks ago, my money was taken, no delivery, the company is uncontactable and a recorded message on their phone number today says they are in administration. A review on their Facebook page says similar.”

Helpful Report

Posted 12 years ago

“Still waiting for a refund on a returned sink from 11th of September it's now 50 days and they don't reply to emails.”

Helpful Report

Posted 12 years ago

“Was quoted 5 days delivery Took over 3 weeks Not so much as an apology. I had to chase the order constantly Will never use you again”

Helpful Report

Posted 12 years ago

Hi Conrad. A member of our customer services team spoke to you about the delay by telephone. We delivered all the bathroom products within 2 weeks which was longer than normal. As we sell around 13,000 products we do sometimes have problems with items selling out. Sorry if we caused any inconvenience due to the delay.

Posted 12 years ago

“Item was returned and I had to wait 60 days for the refund, however despite waiting over 60 days no refund arrived and I had to chase them for the refund and only after chasing them was I refunded!”

Helpful Report

Posted 12 years ago

“Service very good and people very helpful”

Helpful Report

Posted 12 years ago

“Ordering was very easy and delivered within a couple of days, however item was not as described by telesales girl, and was too small for our sink, returned item on 6th June still waiting for credit”

Helpful Report

Posted 12 years ago

“Slow delivery, item never arrived within time scale advertised.”

Helpful Report

Posted 12 years ago

sinks-taps.com is rated 4.7 based on 5,260 reviews