sinks-taps.com Reviews

Name: sinks-taps.com
Address: Blenheim Park, Pocklington Ind.Estate, York, East Riding of Yorkshire
Rating: 4.70

4.7 Rating 5,196 Reviews

100 %

of reviewers recommend sinks-taps.com

4.7

Based on 5,196 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01759 307262

Email:

enquiries@sinks-taps.com

Location:

Blenheim Park,
Pocklington Ind.Estate,
York
East Riding of Yorkshire
YO42 1NR

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sinks-taps.com 5 star review on 1st May 2025

148

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“would not recommend. all sorts of trouble with wrong items being sent and not having delivery on time and then having to argue to get the right item delivered because they didn't 'believe' I didn't'have item”

Helpful Report

Posted 10 years ago

“I ordered products that said they would fit my cooker hood but when they arrived they were the wrong size. I phoned customer services about returning them and was told to email photos to determine their condition, which i did. I waited but got no reply so i phoned again and was told to send the photos again which i did and still got no reply. To cut a long story short this went on for a while i got absolutely no where and so ended up with filters that don't fit my cooker hood and out of pocket, buyer beware. Dear Mr Broadbent Thank you for your reply, but in respose i have never recieved a reply from you through an email if i had i would have said, and secondly if customer services had actually told me to just return the filters within 10 days that would have been fine, unfortunatly i was not given this information. The way it was explained to me i believed the photos had to be viewed first by a member of the company so you could ascertain the condition of the goods before they could be returned, again many thanks for your reply, regards, David Tuvey (not Turvey)”

Helpful Report

Posted 11 years ago

Dear Mr Turvey. I feel your negative review is somewhat unfair as your version of events is simply not correct. The filters your ordered online were for a cooker hood that was not bought from us in the first place and you actually purchased the wrong filters. On the 23rd April you called to say the filters didn't fit your hood. A Customer services advisor asked you to send images so we could identify the filters and double check what we had dispatched. The following day we emailed you to say the filters were the correct ones on your order but if you had an older model cooker hood then you had ordered the wrong product. We received no reply and sent another email on 28th April asking you for your comments. Firstly, had you initially called our sales line to place your order we would have been able to specify the correct model for your cooker hood. Secondly, had you simply returned the filters to us within 10 days we would have given you a full refund. You did neither and unfortunately are now leaving a negative review that does not reflect the actual course of events. We take negative feedback very seriously and act upon issues where we have made mistakes or let customers down through bad practice. However, in this instance I'm afraid we did offer help, we did act within 24 hrs and we did chase you for further instruction. Richard Broadbent (Managing Director)

Posted 11 years ago

“I was very unhappy with the information and recommendations for orders that I asked for over the phone… I ordered items and had to have them sent back twice - plus had to pay for the return post to get my money back. I explained clearly what I was looking for and the consultant recommended items that did not work. Not satisfied with the overall experience, would not recommend or use again.”

Helpful Report

Posted 11 years ago

Thank you for your recent feedback. Unfortunately it didn't help that you purchased a sink from another supplier and then attempted to purchase items from ourselves including the waste fitting. We did all we could to advise on a product (over the phone) that was suitable. We have over 20 years experience in sinks and taps and we are certainly not in the habit of giving false information to our customers. We did accept all the products back and give a full refund against the value of the goods.

Posted 11 years ago

“Believe me, you do not want to know what our opinion is of the service we had from your concern. This sink was totally wrong - in the picture online it appeared very different to what arrived. It looked light, clean, sharp and modern in the picture - it was rediculously heavy, cumbersome, old-fashioned, it needed a cradle or it would have crashed through the unit, just completely wrong. We called to return - only to be told we were out of time - some three weeks I think. So we are stuck - literally - with a white elephant - £360 down the drain if you'll forgive the pun - because, quite frankly - nobody wants it, even at half price. I will not be dealing with your concern ever again, no help, no empathy, and it wasn't cheap - we'd have accepted an exchange. I'm afraid if anyone were to ask if I'd recommend my answer would be a resounding 'NO!'.”

Helpful Report

Posted 11 years ago

Hi Anna. Sorry you felt we have in some way let you down. I have checked the sink on our website and when you click on enlarge image it does show a very clear image of the sink fitted and unfitted which I believe is very clear. Our product listing also gives almost every dimension including the overall dimensions, each bowl size, the cut-out dimensions, the bowl depths, the thickness of the sink and even the actual weight (which is 39 kgs). As you have stated the sink does need a cradle underneath - this is standard practice for an undermount ceramic sink that weighs almost 40kgs. Maybe your fitter didn't explain this would be the case before fitting? We do look after customers and take customer service very seriously. We do display our telephone number very clearly on the website and we always have technical staff on hand to discuss any technical issues prior to purchase.

Posted 11 years ago

“Company gone bust - I lost hundreds of pounds”

Helpful Report

Posted 11 years ago

“Excellent service all round”

Helpful Report

Posted 11 years ago

“Will never use again”

Helpful Report

Posted 11 years ago

Dear Timothy. We are not sure why you have left negative comments. Your order was taken and the yorkshire belfast sink was delivered. We had a brief initial delay as the item was inspected and found to have a small fault. We still delivered as promised.

Posted 11 years ago

“Absolutely appalling after care service. All went wrong when I had to send a faulty sink back. They made me pay £20 for the pleasure saying that they would reimburse me if they thought it was faulty. Needless to say they thought it was ok even though my kitchen fitter had agreed with me and said that it was definitely faulty. Worse though is the fact that they said it could take up to 30 days to get my money back as I was entitled to a full refund. More than 2 months on and I am still waiting to get my money back. I have emailed and phoned and left messages for them to get back in contact with me but they have failed to do so. AT ALL COSTS AVOID!”

Helpful Report

Posted 11 years ago

“they've gone bust,hope you paid with a credit card”

Helpful Report

Posted 11 years ago

“I don't understand how there are positive 'reviews' written today - I ordered an item two weeks ago, my money was taken, no delivery, the company is uncontactable and a recorded message on their phone number today says they are in administration. A review on their Facebook page says similar.”

Helpful Report

Posted 11 years ago

“Still waiting for a refund on a returned sink from 11th of September it's now 50 days and they don't reply to emails.”

Helpful Report

Posted 11 years ago

“Was quoted 5 days delivery Took over 3 weeks Not so much as an apology. I had to chase the order constantly Will never use you again”

Helpful Report

Posted 11 years ago

Hi Conrad. A member of our customer services team spoke to you about the delay by telephone. We delivered all the bathroom products within 2 weeks which was longer than normal. As we sell around 13,000 products we do sometimes have problems with items selling out. Sorry if we caused any inconvenience due to the delay.

Posted 11 years ago

“Item was returned and I had to wait 60 days for the refund, however despite waiting over 60 days no refund arrived and I had to chase them for the refund and only after chasing them was I refunded!”

Helpful Report

Posted 12 years ago

“Service very good and people very helpful”

Helpful Report

Posted 12 years ago

“Ordering was very easy and delivered within a couple of days, however item was not as described by telesales girl, and was too small for our sink, returned item on 6th June still waiting for credit”

Helpful Report

Posted 12 years ago

“Slow delivery, item never arrived within time scale advertised.”

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Posted 12 years ago

“2 day delivery turned into 3 weeks with no information or updates.”

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Posted 12 years ago

“in Ulster.Quoted £49 for delivery.Rang up reduced to £25 by helpful lady.Got the same product from England £3 cheaper with POSTAGE INCLUDED.You lost out though lady was very helpful.”

Helpful Report

Posted 12 years ago

“Part arrived broken . Phoned to complain & was told a replacement part would be sent out. It never arrived, so I gave up.”

Helpful Report

Posted 12 years ago

“We bought a Bluci sink from sinks-taps.com. It arrived and was poor quality with rough, pitted stainless steel, what looked like rust spots and sharp unfinished edges. They wouldn't accept that it was faulty, so we returned it at a cost of £20 for shipping. It too them ages to process the refund, despite acknowledging the return. In the end it took about 2 months to get our money back.”

Helpful Report

Posted 12 years ago

sinks-taps.com is rated 4.7 based on 5,196 reviews