sinks-taps.com Reviews

Name: sinks-taps.com
Address: Blenheim Park, Pocklington Ind.Estate, York, East Riding of Yorkshire
Rating: 4.70

4.7 Rating 5,355 Reviews

100 %

of reviewers recommend sinks-taps.com

4.7

Based on 5,355 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

01759 307262

Email:

enquiries@sinks-taps.com

Location:

Blenheim Park,
Pocklington Ind.Estate,
York
East Riding of Yorkshire
YO42 1NR

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sinks-taps.com 5 star review on 28th September 2025

149

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a SinkErator ISE55 as part of the refurbishment of our kitchen, and the scheduling was quite tight. When unpacked on a Friday the plastic connecting trap had been broken in transit. I tried several times to contact the company by telephone, but there was no answer and it seemed evident that no one would be in the office till after the weekend. I then ordered a replacement part from a company that services SinkErators. They were very responsive and it arrived on the Monday, of course at my expense. I accept that parts can be damaged in transit, but I will not order again from a company that neither packs items well nor provides service at a reasonable standard.”

Helpful Report

Posted 12 years ago

Hi Keith. Thank you for taking the time to write a review. Unfortunately had we not processed your order so quickly and delivered it within 24 hrs we would have had staff available to take your call. As we delivered it so quickly, we only have cover on a weekend on our LIVE CHAT feature. If you had contacted us through live chat on either the Saturday or Sunday we would have been able to arrange the replacement parts free of charge. We pack items as carefully as possible but a very small number of items do get damaged. We also have thousand of customers who do say we offer much more than a reasonable service, in fact we score higher than John Lewis on reviews.co.uk for customer satisfaction. However, please accept our apologies for any inconvenience caused and we are looking at ways of making the fact we can be contacted by LIVE CHAT a little more obvious.

Posted 12 years ago

“Excellent service, help and products. Have used company twice and would happily use again and recommend to others.”

Helpful Report

Posted 12 years ago

“Having had a terrible experience with Bristan taps (spent more having them repaired than they cost) we decided to try yours. This was fine until we discovered that there was a grub screw missing from one of the tap levers. Your taps work well except that one of the levers is slightly wobbly. Perhaps there's no such thing as a perfect tap!”

Helpful Report

Posted 12 years ago

“I Was very happy with the help I received from you. I had some problems from other providers trying to find the product I was looking for. One quick phone call to your customer service team they answered all the questions I had and my product was with me a week later. I wish I had come to you from the start. Thank you”

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Posted 12 years ago

“Good fast service”

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Posted 12 years ago

“Good product, Good price &delivered on time undamaged what more can you ask for !”

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Posted 12 years ago

“excellent quality and service, I contacted the sales department for advice, I could not fault the service I received, I ordered a sink which was delivered promptly and was excellent quality and value for money, I would not hesitate to recommend them.”

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Posted 12 years ago

“We bought an insinkerator evolution 200 and are very pleased with it. For some reason a couple of key fixing components were missing (not from the separate fixing / plumbing kit but from the main insinkerator box). However, sinks-taps replaced it promptly without question and removed the old. This minor glitch (which actually gives the full marks to sinks-taps for customer service) does not affect our full satisfaction both for the product and for sinks-taps.”

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Posted 12 years ago

“brilliant service from Rachel, a pleasure to do business with and would use again.”

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Posted 12 years ago

“Excellent service and delivery”

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Posted 12 years ago

“quick turnaround,good advice if needed.knowledgeable staff ,competetive”

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Posted 12 years ago

“I was given helpful advice on the phone before placing my order. The product arrived within the amount of days stated and packed well. The replenishment of filters was organised in time so that I was able to install it appropriately.”

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Posted 12 years ago

“We were very satisfied with the speed at which our order was processed and very pleased with the quality of the tap. I had a query before I ordered the product and they were very helpful and useful.”

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Posted 12 years ago

“Best thing we have every bought”

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Posted 12 years ago

“The item arrived on the day expected and was well packed and in excellent condition.”

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Posted 12 years ago

“There are not many Companies that you can call and speak to someone who clearly specialises in what they sell. I called sinks-taps.com a number of time to discuss my requirements. On each occasion I was dealt with by a professional, polite and knowledgeable member of staff. Even my plumber was confusing the issue and sinks-taps.com managed figure out exactly what tap would work, what water system I had and which waste disposal would suit our requirements. I checked another four websites and found sinks-taps to be the best in every way. I did find out that they are not allowed to sell Franke products due to some Internet rules being brought out by the manufacturer. I did call one of the sites recommended by Franke and they were useless. Needless to say I bought no Franke items and the Abode and Reginox items received are just perfect! Thanks again to all at sinks-taps.com, Fantastic.”

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Posted 12 years ago

“Beautiful tap and quick delivery.”

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Posted 12 years ago

“Very easy to order, and excellent delivery service from your Carrier.”

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Posted 12 years ago

“Great service Bought this product a very good price would recommend using this company and we will use them again .”

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Posted 12 years ago

“very good service.”

Helpful Report

Posted 12 years ago

sinks-taps.com is rated 4.7 based on 5,355 reviews