Simply Wigs Reviews

Name: Simply Wigs
Address: Unit 2a/2e Spa Fields Industrial Estate, New Street, Slaithwaite, Unit 2a/2e Spa Fields Industrial Estate, New Street, Slaithwaite, United Kingdom
Rating: 4.83

4.8 Rating 13,641 Reviews

96 %

of reviewers recommend Simply Wigs

4.8

Based on 13,641 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Simply Wigs 5 star review on 29th May 2025

635

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sent a pretty true to life photograph and was advised to go for a certain shade. I was very dubious and voiced my opinion that it would be too dark for me but it was reiterated that the colour they'd recommended was the right one. Knowing that the same shade can look totally different on other websites due to lighting/photography etc, I assumed that the advisor who had the advantage of actually seeing the pieces in real life, must be correct. How wrong I was. My hair is a light red/brown colour with blonde highlights and I ended up with a hairpiece that is described as Darkest Brown. I obviously thought an error had been made so emailed them only to be told the right hairpiece had been sent. To say I was gobsmacked is an understatement. Does Stevie Wonder work at Simply Wigs? They say "The customer is always right" but not at Simply Wigs, who put the blame on ME for taking their advice. I live in Spain and this has turned out to be a pointless, costly and very upsetting exercise that I (or anyone I know) won't be repeating any time soon.”

Helpful Report

“This is my third order, third different hair piece. This is the third time I've been told my order is out of stock and placed on the elusive back order. So my opinion of my "recent purchase" Like my order is being placed on back order!”

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“We ordered the wig Saturday 10th. You took full payment and 3 days later you said it was on the way. Now you have asked for a review!? 7 days later the wig has still not arrived. Matthew morris / tanya. Yep you guessed it, my girlfriend is really upset as she needs it for her self confidence, and we have paid in full. Please do contact me ASAP or send me a full refund.”

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“I ordered since 10 days and still i dont receive it . I am in the UK”

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“As long as you are satisfied is ok...if you send items back than the problems begin...Refunding charge...charge for advice etc...I am so disapointed...I won`t recommend this company to anyone..”

Helpful Report

“Appalling returns service!! I ordered a wig recently, and after trying it on, I 'gently' combed it, because it covered my face,and I couldn't see! I fastened the front back with a hair clip to see if that improved the look. It didn't, and I decided it didn't suit me and therefore I decided to return the wig and ask for a refund. The wig still had its 'tags' on, was in good condition, and was returned in its original packaging, as required by the returns policy. I then received an email back saying the wig did not 'meet the requirements' for a refund? And that it had been 'brushed' and 'styled'..with the clear assumption in the email, that I had worn it.?? They also added that they would be returning the wig to me?..... Why?? I explained that I hadn't worn it, and had only tried it on for approximately 20 minutes, and certainly did not want the wig to be returned as it was of no use to me?! After several emails back and forth, it was clear they will not give me a refund. I am not happy with the decision, as I am not a well lady, nor wealthy, and have hair loss, and I cannot afford to lose out on such a large amount of money. So ladies, the moral of the story is........as long as you are happy with your wigs, you are fine. If you wish to return them....DO NOT touch them or 'slightly' comb them to a style you like, when you try them on! You may look like Wurzel Gummidge when you look in the mirror, as I did before I 'slightly' combed it, but at least you will get your money back!! I have purchased a few wigs from Simply Wigs, and have been very happy with them. Fortunately, I have not had to return any, until now!!! Shame on you Simply Wigs for your poor customer care and poor returns service.!! I certainly won't be buying again!!”

Helpful Report

Hello Jane. I am so sorry that you feel the service provided by Simply Wigs was appalling. Wigs have to be returned in a resalable condition. Here at Simply Wigs we would be letting our hairloss community down if we sent your returned wig to a subsequent customer as unbrushed & unstyled. Should you wish for us to dispose of the wig rather than returning to yourselves, please let us know directly and we will dispose of. If you wish for us to return the diamante clip that was found within the wig, please let SW know and we will return directly to you. Kindest regards, SW.

“Real hair eyebrows dark brown various shapes always out of stock and u have not offered me a refund!”

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“Real hair eyebrows dark brown various shapes always out of stock and u have not offered me a refund!”

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“I didn't like it is was not what I wanted it gets heavy”

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“Sorry I meant 5!! Charming people to deal with. Have not been away yet but sure the hair piece will save the day.”

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“Was really pleased with the quick service and the "wee gift ". Definitely be using this service in future.”

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“Discriminate against return if your poorly and unclear return policy. Do not use this company.”

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“Sorry to say that I was bitterly disappointed with the wig. It looked like it would be a bob style to match my usual style. However, when my head was shaved after my 2nd chemo treatment, it hardly covered my scalp and was uneven, resulting in a lop-sided effect. I feel it has been a total waste of money, as i shan't feel ever inclined to wear it.”

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“Horrible scam. I ordered eyebrows and I got half A4 paper with printed eyebrows!!!! I could have printed them at home! The instructions asked for them to be rubbed off the eyebrow so the ink somehow sticks. Refuse to refund. AVOID AVOID AVOID”

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Simply Wigs is rated 4.8 based on 13,641 reviews