Simply Wigs Reviews

Name: Simply Wigs
Address: Unit 2a/2e Spa Fields Industrial Estate, New Street, Slaithwaite, Unit 2a/2e Spa Fields Industrial Estate, New Street, Slaithwaite, United Kingdom
Rating: 4.83

4.8 Rating 13,641 Reviews

96 %

of reviewers recommend Simply Wigs

4.8

Based on 13,641 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Simply Wigs 5 star review on 29th May 2025

635

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered and paid for a turban the 4 June,not sent until I rang and complained that I still hadnt received it. Thatwaslastweek and it's still not here so no,I am not very impressed.”

Helpful Report

“not happy with length of time from ordering goods to delivery. still not received and been advised to wait 14 days from despatch date.”

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“Good service and staff very helpful.”

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“I placed my order for a turban in the 2nd May, my order had still not been received nor had I received any update so I wrote to Simply Wigs on 21st of May and received a reply to say the order would be despatched either that day or the following one. No apology! My order still hasn’t arrived. I think I’m order to retain customers the communication needs to improve.”

Helpful Report

“Quality not good”

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“The wig caps are too small for installations.”

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“Dear Simply Wigs I have not received my parcel. It may not be the fault of Simply Wigs. it may be that delivery is slow or may be a local courier problem. I look forward to eventually receiving my order. I hope then to be able to give a complete review.”

Helpful Report

“Wig already matted. Very large even when adjusted. It's a £30 wig being sold for 150”

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“After waiting 2 weeks for my order, which I still haven't recieved? . You ask for a review of the service which I obviously haven't received from yourselves as yet. Awaiting your reply plus my order. Lesley Evans”

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“Sent for wig tape and it came but it completely useless for me - it is not two sided tape!”

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“not helpful at all, long wait for delivery, no response”

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“Low quality. Look false and the adhesive isn’t strong enough. They merely lasted 24 hours. Very disappointed especially at this price!”

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“Sorry to say but not worth £29.99, poor quality, piece or hair stuck on a hair gripper and colour was more grey than being smokey 🙄”

Helpful Report

Hello Michelle, Thank you for your review. I am very sorry that you are not happy with your recent purchase. You are within your timescale to return this item, if you wish to do please feel free to contact our team on 01484 844557 and we would be happy to help. Many Thanks Jodie (Customer Services Manager) X

“Took weeks for my purchase to arrive”

Helpful Report

“This time is very poor of hair. The firt time was amazing hair....😢😢😢”

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“Very pleasant to speak to on phone. Unfortunately the hair piece l ordered was nothing like as portrayed on their website! I ordered a hair topper which showed on line as having a wave and slight curl which l needed to give my thin hair a boost. The reality was it was dead straight and not fit for purpose.”

Helpful Report

“Ordered two hairpieces over a month ago going on the second month no delivery horrible”

Helpful Report

Thank you for your review Natalie, we are very sorry that you are unhappy with our service. Sadly on occasion items are out of stock and have to be placed on a back order, I can see from our records that we notified you straight away with regards to the delay and a member of our team has been in regular contact to update you on the process of your order. Your order was despatched out to you on 5.2.20 via Royal Mail International post, should you require the tracking information, please feel free to contact our team and we can arrange for this to be sent accross for you. Jodie (Customer SErvices Manager) X

“Ordered eyebrows for a chemo patient. They are simply stick on tattoos. I understood they would insist of hair, as they looked real in the pictures and , of course with the company being called,”simply wigs.” I’m very disappointed and will be looking at the returns policy.”

Helpful Report

Thank you for your review Linda, i am so sorry that you are unhappy with your purchase. I can see that the brows you ordered are the transfer brows which are stick on tattoos. We do also sell Human hair brows, which can be found under the section 'human hair eyebrows' on the website. Should you need any assistance finding a suitable set of brows, please feel free to contact our team and we would be more than happy to assist you further. Jodie (Customer Services Manager) X

“Placed order a month ago, charged my visa account immediately and I have yet to receive it!!! No confirmation from you regarding it went out!!! Checked.in the USA mail, not received. from the UK!!!! IMMEDIATELY action from you!! Or credit my Visa accordingly!!! ORDER#100115724 Thank you!! Gwen Schwartz”

Helpful Report

“Terrible hairpiece considering the price don't buy from these”

Helpful Report

Hello Anne, I am sorry that you are unhappy with your recent purchase, you are still within the timescale to return if you wish to do so? Please feel free to call our offices on 01484 844557 and we can help you with issuing a retruns number :) Jodie (Customer Services Manager) X

Simply Wigs is rated 4.8 based on 13,641 reviews