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Simply Wigs Reviews

4.8 Rating 12,272 Reviews

96 %

of reviewers recommend Simply Wigs

Company Reviews

Product Reviews

4.8

Based on 12,272 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Simply Wigs 5 star review on 2nd May 2024

Simply Wigs 5 star review on 1st May 2024

Simply Wigs 5 star review on 1st May 2024

Heather Stanley

Simply Wigs 5 star review on 28th April 2024

Simply Wigs 5 star review on 26th April 2024

Simply Wigs 5 star review on 17th April 2024

Simply Wigs 5 star review on 12th April 2024

Lorraine Sibthorp

576

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleasant to speak to on phone. Unfortunately the hair piece l ordered was nothing like as portrayed on their website! I ordered a hair topper which showed on line as having a wave and slight curl which l needed to give my thin hair a boost. The reality was it was dead straight and not fit for purpose.”

Posted 4 years ago

“Ordered two hairpieces over a month ago going on the second month no delivery horrible”

Posted 4 years ago

Thank you for your review Natalie, we are very sorry that you are unhappy with our service. Sadly on occasion items are out of stock and have to be placed on a back order, I can see from our records that we notified you straight away with regards to the delay and a member of our team has been in regular contact to update you on the process of your order. Your order was despatched out to you on 5.2.20 via Royal Mail International post, should you require the tracking information, please feel free to contact our team and we can arrange for this to be sent accross for you. Jodie (Customer SErvices Manager) X

Posted 4 years ago

“Ordered eyebrows for a chemo patient. They are simply stick on tattoos. I understood they would insist of hair, as they looked real in the pictures and , of course with the company being called,”simply wigs.” I’m very disappointed and will be looking at the returns policy.”

Posted 4 years ago

Thank you for your review Linda, i am so sorry that you are unhappy with your purchase. I can see that the brows you ordered are the transfer brows which are stick on tattoos. We do also sell Human hair brows, which can be found under the section 'human hair eyebrows' on the website. Should you need any assistance finding a suitable set of brows, please feel free to contact our team and we would be more than happy to assist you further. Jodie (Customer Services Manager) X

Posted 4 years ago

“Placed order a month ago, charged my visa account immediately and I have yet to receive it!!! No confirmation from you regarding it went out!!! Checked.in the USA mail, not received. from the UK!!!! IMMEDIATELY action from you!! Or credit my Visa accordingly!!! ORDER#100115724 Thank you!! Gwen Schwartz”

Posted 4 years ago

“Terrible hairpiece considering the price don't buy from these”

Posted 4 years ago

Hello Anne, I am sorry that you are unhappy with your recent purchase, you are still within the timescale to return if you wish to do so? Please feel free to call our offices on 01484 844557 and we can help you with issuing a retruns number :) Jodie (Customer Services Manager) X

Posted 4 years ago

“I have had many wigs This wig is the worst of I have every of Gabor wigs.”

Posted 4 years ago

“Rubbish never again”

Posted 4 years ago

“Selling items they don’t have in stock. Waited weeks for delivery. Shop around for better service”

Posted 4 years ago

“Didn’t get it yet ???”

Posted 4 years ago

Call our offices and we will do our very best to assist you. Sue (Part of the Simply Wigs Team) x

Posted 4 years ago

“The product wasn't delivered.”

Posted 4 years ago

Let our offices know and we will do our very best to assist. Emma (Part of the Simply Wigs Team) x

Posted 4 years ago

“Have not received the wig yet, payed extra postage more than a week ago”

Posted 4 years ago

I'm delighted to see that you discovered your parcel was with your neighbour. Emma (Part of the Simply Wigs Team) x

Posted 4 years ago

“Very very disappointed. Still not delivered. Will never use again.”

Posted 4 years ago

Hi Patricia, I am so sorry that you have not yet recieved your order. I will arrange for one of our team to contact you to discuss this further. Jodie (Part of the Simply Wigs Team) X

Posted 4 years ago

“Wrong email. But despite informing you you continue to email me order details”

Posted 4 years ago

Thank you Suzanne for your feedback. We corrected your email for you. Did you receive our email explaining that any automated emails would sadly still go to the email that you originally entered? Do contact me at the office if you didn't and I'll be able to advise you further. Emma (Part of the Simply Wigs Team) x

Posted 4 years ago

“The hat I ordered was soiled & had stains all over. It was/is totally disgusting. Haven’t gotten around to opening the other cap....yet. I have never ever received such a disgusting item. Simply Wigs should be ashamed if they think that items like that are acceptable for sale. I need someone from their company to contact me & sort out a refund. Totally poor & nasty product.”

Posted 4 years ago

“Clip amazing style amazing.....HAIR.... well never in my life seen anything as false looking was more fit for plastic dolls”

Posted 4 years ago

“Extremely poor quality , could not see properly until all tags were cut off , which meant could not send back , £19.00 in the bin along with the hair piece”

Posted 4 years ago

“My first order! Never again. Wrong colour sent, after explaining i could not get to the post office to send it back because of hospital schedule I was told only way to get a refund was to send the original one back and only had 14 days to do so. I was asked to send photos - which I have done and now no response. Absolutely no flexibility. The headwear was taupe and beige. As you can see it was all taupe.”

Posted 4 years ago

“Have items on website that are not available, when going through treatment is hard to pick wigs and decide takes while and then to order it and find it’s not available Is very very distressing especially when relying on it to cover hair loss !”

Posted 5 years ago

“It hasn’t arrived. Can you help?”

Posted 5 years ago

“Every time I order I have to wait weeks for delivery.”

Posted 5 years ago

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Simply Wigs is rated 4.8 based on 12,272 reviews