Simply Wigs Reviews

Name: Simply Wigs
Address: Unit 2a/2e Spa Fields Industrial Estate, New Street, Slaithwaite, Unit 2a/2e Spa Fields Industrial Estate, New Street, Slaithwaite, United Kingdom
Rating: 4.83

4.8 Rating 13,636 Reviews

96 %

of reviewers recommend Simply Wigs

4.8

Based on 13,636 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Simply Wigs 5 star review on 29th May 2025

635

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received my parcel which was ordered over 3 weeks ago .”

Helpful Report

Hi Julie. Thank you for your review. We are sorry to hear there seems to be a delay with your order. I can see you have been in touch with our Customer Service team, who have organised a refund for you. If we can be of any assistance in the future, please do contact us - we are always here to help. SW Team

“Avoid this company - they will not refund if the wig proves unsuitable ! I ordered the easi-fringe topper. It was completely unsuitable for my fine hair type and looked like an obvious wig when I tried it on. I called the company and asked for advice - they suggested I try an alternative style. Thankfully I waited before ordering the other style. I repackaged the item and returned it at my own cost. It was packaged in the same way as it arrived to me. I was denied a refund on the basis that the packaging tissue was ‘scrunched up’ and the wig was heavily perfumed - well, not by me!!! I appreciate that company’s need to take care that items are not used and returned - this item was not used. It was tried on and then returned. Very disappointed.”

Helpful Report

“Made my head slippery and wig felt less secure not more”

Helpful Report

Thank you Catherine for your review. We are incredibly sorry to hear that you are unhappy with your recent purchase. Some of our community love this product and some of our community find that it doesn't work for them. Do let us know if you need any guidance before your next purchase, we are always here to help. SW Team.

“My package has not yet been delivered. I received a message that it was delivered to customs on 7/12. Can you check what's wrong? It take's too long. Greetings Ingrid”

Helpful Report

Thank you Ingrid for your review. We are sorry to hear you have not yet received your order. I can see that a member of our Customer Service Team has been in contact with you, to discuss the delivery. If you do have any further queries, please do contact us - we are always here to help. SW Team

“THIS WAS NOT THE TAPE I ORDERED I ORDERED THE WIDER MENS TAPE AS MY PREVIOUS ORDER THIS NARROW TAPE IS OF NO USE TO ME I AM SORRY BUT THIS WAS JUST A WASTE OF MONEY”

Helpful Report

Hello Eric. Thank you for your feedback. We are incredibly sorry to hear you are unhappy with your recent purchase from us. If you require any assistance in choosing an alternative tape, we will be more than happy to assist you. SW Team

“Had difficulties communicating with simply wigs. I think the major problem was that they were quick to take payment before he product was actually in stock. They contacted me asking whether or not I still wanted to wait for the product to come into stock without giving me a credit for non delivery of the product. I did receive one item on my order which they held up waiting to see if I wanted the item which was out of stock. Was not happy with item that I received. Still have not received my credit for the out to stock item.”

Helpful Report

Hello Brenda. Thank you for your review. We are sorry to hear that you Simply Wigs experience was not as fabulous as we would expect. We do allow our customers 14 days to return unsuitable items, as we would not want you to keep an order which you are unhappy with. If you do wish to discuss your experience with us further, please do contact us on 01484 844557. SW Team

“I bought this item , tried to call as it’s not the right colour and have had no response at all. So it’s still sat in its bag. Complete east of money.”

Helpful Report

Hello Melissa. Thank you for your review. We are incredibly sorry to hear you were unhappy with your purchase, and were unable to contact us at the time. I can see that my colleague had been in touch, and your order has been refunded in full. If you do require any assistance in choosing an alternative, please do contact us, we are always here to help. SW Team

“Sorry but I was disappointed with the eyebrow tattoos they are to grey in colour not brown and didn't seem anything like pictured when I applied them”

Helpful Report

Hello Sharon. Thank you for your review. We are incredibly sorry to hear you were unhappy with your purchase. If you do wish to discuss alternatives, please do contact us on 01484 844557, and we shall do our very best to assist. SW Team

“Terrible for the price. Nothing like photo. Very disappointed. I have scrunchie hair up dos for half the price. Way better quality. Sorry but would not recommend your service.”

Helpful Report

Thank you Anne for your review. We are incredibly sorry to hear that you were unhappy with your hairpiece. We do allow our customers 14 days to return unsuitable, for a refund. If you do however wish to purchase an alternative, please do contact us on 01484 844557 and we can do our very best to assist. SW Team

“I was pleased with quality of the wig but the color was wrong. Be careful with photos as they are not always indicative of the color. BUT, BIGGEST disappointment was that I could not return it. BEWARE THAT IF YOU ARE NOT LIVING IN THE UK YOU CANNOT RETURN THE WIG. Perhaps this was in the fine print but I didn't see it. When I spoke with someone by phone asking about ordering from France and they said it was easy to do but that there would be customs duty. Fair enough BUT WHY NOT TELL ME THE WIG COULD NOT BE RETURNED. WASTE OF NEARLY 100 pounds.”

Helpful Report

Hello Rose, and thank you for your review. We are first of all sorry to hear that you were unhappy with your purchase from us. We do try to inform our customers as much as possible of our Terms and Conditions, so we are incredibly sorry this information was not clear for you. If we can be of any assistance in the future, please do contact us. SW Team

“I have not received my wig and would like my money refunded please”

Helpful Report

Hello Mary. Thank you for your review. I can see that your order has now been delivered. Please do contact us if you require any assistance in the future. SW Team

“A lot of money for a very straggly hair piece.Not very well made.Colours terrible dose not match at all.I ordered 2 big mistake.”

Helpful Report

Hello Deborah. Thank you for your feedback. We are sorry to hear that you were unhappy with your purchase. We do allow our customers 14 days to return unsuitable items back to us? If you require any assistance, please do contact us on 01484 844557. SW Team

“Poor delivery time, inadequate response to complaint, cheap product. Too much emphasis on packaging, not enough on the product”

Helpful Report

Hello Judith and thank you for your feedback. If you do have any queries regarding the quality/colour, then please do not hesitate to contact us on 01484 844557 and we will do our very best to help. SW Team

“Didn't look real”

Helpful Report

Hello Charlotte. We're sorry to hear that you were unhappy with your purchase. If you do wish to discuss alternatives with us, please do call us on 01484 844557, and we will be more than happy to assist. All the best to you, SW Team

“I ordered what was purported to be alcohol free hair spray, but when it turned up it had alcohol in it. I would have had to pay to send it back so I have thrown it away.”

Helpful Report

Hello Jan. We are sorry to hear that you were disappointed with your recent purchase from us. I can see that we have now refunded you in full. SW Team

“The eyebrows didn't adhere to my skin at all and just didn't work.”

Helpful Report

Hello Katie. Thank you for your review. We are sorry to hear that you are unhappy with your recent experience. If you do require any assistance in applying them, please do contact us and we shall do our best to assist. SW Team

“Very difficult product to use. Please do not waste your money on this. Customer services unhelpful and unsympathetic.”

Helpful Report

Thank you for your feedback. We are sorry to hear that you are unhappy with your recent Simply Wigs experience. If you do wish to discuss this further, please do contact us on 01484 844557. SW Team

“Made the static worse!!! I ordered an anti static hair brush.”

Helpful Report

Thank you for your review Louise. We're sorry to hear that you are unhappy with your recent purchase. If you wish for us to discuss products which will help with static, please do contact us on 01484 844557. SW Team

“This wig doesn’t remotely resemble the one I chose. I am extremely disappointed!”

Helpful Report

Thank you Bonnie for your review. We are sorry to hear that you are unhappy with your recent purchase from us. If you would like to discuss this further, please do not hesitate to contact us, we are always here to help. SW Team

“I still haven't received my order after 2 weeks”

Helpful Report

Hello Maria. Thank you for your email. We are sorry to hear that you have not yet received your order. I can see that my colleague has contacted you regarding this. If you do wish to discuss this further, please do contact us on 01484 844557 and we shall do our best to assist. SW Team

Simply Wigs is rated 4.8 based on 13,636 reviews