Appalling returns service!! I ordered a wig recently, and after trying it on, I 'gently' combed it, because it covered my face,and I couldn't see! I fastened the front back with a hair clip to see if that improved the look. It didn't, and I decided it didn't suit me and therefore I decided to return the wig and ask for a refund. The wig still had its 'tags' on, was in good condition, and was returned in its original packaging, as required by the returns policy. I then received an email back saying the wig did not 'meet the requirements' for a refund? And that it had been 'brushed' and 'styled'..with the clear assumption in the email, that I had worn it.?? They also added that they would be returning the wig to me?..... Why?? I explained that I hadn't worn it, and had only tried it on for approximately 20 minutes, and certainly did not want the wig to be returned as it was of no use to me?! After several emails back and forth, it was clear they will not give me a refund. I am not happy with the decision, as I am not a well lady, nor wealthy, and have hair loss, and I cannot afford to lose out on such a large amount of money. So ladies, the moral of the story is........as long as you are happy with your wigs, you are fine. If you wish to return them....DO NOT touch them or 'slightly' comb them to a style you like, when you try them on! You may look like Wurzel Gummidge when you look in the mirror, as I did before I 'slightly' combed it, but at least you will get your money back!! I have purchased a few wigs from Simply Wigs, and have been very happy with them. Fortunately, I have not had to return any, until now!!! Shame on you Simply Wigs for your poor customer care and poor returns service.!! I certainly won't be buying again!!