UK Whitegoods Reviews

Name: UK Whitegoods
Address: Unit 5-6 Bonnyton Industrial Estate, Munro Place, Kilmarnock
Rating: 4.35

4.4 Rating 8,332 Reviews

83 %

of reviewers recommend UK Whitegoods

Company Reviews

Metrics

4.4

Based on 8,332 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

UK Whitegoods 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with service and part i received. Job done im happy thanks”

Helpful Report

Posted 5 years ago

“Ordered ignitors for cooker. Delivery exceeded expected delivery period by many weeks. No meangful updates. Appears to be just a series of supply chain operatives with little comms updates advised to final customer on progress. Got there eventually but its certainly no Amazon operation”

Helpful Report

Posted 5 years ago

“Ordered part over a month ago which said it was in stock. No contact until I emailed them, then it’s going to be a good 1.5 months to get part. Don’t sell things as in stock if they are not!”

Helpful Report

Posted 5 years ago

“Whilst UK whitegoods didn't have the replacement part I was looking for, they sent me a very prompt reply showing me a link on their website possibly telling me why I am struggling to find it & also where I might be able to buy one from. I was so impressed that they took the time to do that - so refreshing in our "usually don't care customer service attitude". Many thanks.”

Helpful Report

Posted 5 years ago

“Gave some description of part l needed by E mail. In return Whitegoods sent a picture of the part l required. The part was ordered which was then delivered within a few days.Washing machine now working great.”

Helpful Report

Posted 5 years ago

“Had to wait a little while, not surprising considering the current covid situation. I give a 5 star rating because of the good communication regarding the delay in delivery. Communication is key. Goods arrived, well packed and were correct for our Neff appliance. Would use again.”

Helpful Report

Posted 5 years ago

“I cannot fault the responses and level of communication I have had from this company regarding the sourcing of a part which I found is now no longer available. I should also mention that the contact through the web site was excellent (although the initial mail ended up in my spam folder and it took me a while to figure out..something to be aware)”

Helpful Report

Posted 5 years ago

“Excellent replacement for a broken shelf, in fact much better than the original shelf as it’s much deeper. Excellent customer service from the company. W pop ups definitely use them again.”

Helpful Report

Posted 5 years ago

“The goods ordered have been received in good condition but late due to the item being out of stock. I had to e mail to find this out. It would have been helpful if Whitegoods had told me this.”

Helpful Report

Posted 5 years ago

“Ordered a Liebherr Accessory which was accepted by Whitegoods. A while later they said they could not supply the accessory because there had been a steep price increase so the order was cancelled and refunded. Strictly speaking Whitegoods should have supplied at the advertised price even though it meant a loss to them. They are not alone, suppliers in Germany face the same problem a steep rise in metal prices from April. The part from Liebherr was quoted at UKP 58 over twice the price and would not commit to a lead time. A German supplier contacted Liebherr saying the lead time to them was 3 weeks but did not quote a price.”

UK Whitegoods 4 star review on 26th March 2021

Helpful Report

Posted 5 years ago

Sadly manufacturers can alter pricing whenever they like as they see fit for whatever reason they want. That happened here. And, as we don't run as a charity, we can't do as you suggest and lose money on the sale of a single order item that more than doubled in price, that really is an unrealistic expectation. In much the same way as many wouldn't want to pay the new price.

Posted 5 years ago

“Kenneth was very knowledgeable, very helpful (answered my email on a Sunday !) and guided me through to the right replacement product and saved me from unnecessary expense ... perfect !! Arrived a couple of days later....job done !! Great service, would highly recommend and defo use again. Graham D”

Helpful Report

Posted 5 years ago

“70.38.078 THERMOSTAT, FRIDGE, SCANDINOVA. I have used UK Whitegoods for 10 years at least and always have prompt help and support and if I can I prefer to buy through them so that I can tap into that support if necessary. On trying to purchase the above fridge thermostat I was advised it was obsolete, which given the fridge's age is no surprise. I asked confirmation of the part number so I could search but was told this information was not available. Following a brief search I traced a Danfoss product which is now installed and working fine. I am at a loss as to why a readily available product (and previously purchased item) was not available via yourselves who as stated are my preferred source. I will still us ukw as my main source and regularly recommend them as a first port of call for advice and parts.”

Helpful Report

Posted 5 years ago

“Had previously been good but the latest part I ordered arrived broken and the replacement has still not arrived. VERY slow with deliveries hence the rating”

Helpful Report

Posted 5 years ago

“I am not an existing customer and didn’t buy a product. Regardless the customer service I experienced was exceptional. Couldn’t have asked for more.”

Helpful Report

Posted 5 years ago

“Shame you did not have the part or one to substitute it as manufacturer stopped producing it”

Helpful Report

Posted 5 years ago

“Delivery was very good, was given an estimation and it was well within that time . The packaging was the best I've ever seen, thank you so much.”

Helpful Report

Posted 5 years ago

“AVOID LIKE THE BUBONIC PLAGUE!!!! I WISH I COULD GIVE LESS THAN 1 STAR! Terrible service, we received the wrong part 3 WEEKS AFTER ORDERING and they try to blame it on us, however the part they sent doesn't match the one in the photo. They expect us to return the part on our own cost even though the part doesn't fit the hob even though the number is listed under compatible. DISGUSTING!!”

Helpful Report

Posted 5 years ago

Well, according to Smeg who made it, it's the correct part. What's been done to the hob nor your competency for fitting we cannot comment on. As to the time taken, you might have noticed this pandemic thing going on and Brexit slowing down parts like this coming from European suppliers.

Posted 5 years ago

“Great prices and a speedy delivery once the goods were in stock.”

Helpful Report

Posted 5 years ago

“Brilliant, no fuss, correct item. Shall shop again without question and tell others to shop from here. Excellent”

Helpful Report

Posted 5 years ago

“Your service was very good but, the cost of the parts, which no doubt costs a few pence to manufacture, were extremely over priced”

Helpful Report

Posted 5 years ago

Guess it's our fault milk is expensive as well then.... :S

Posted 5 years ago

UK Whitegoods is rated 4.4 based on 8,332 reviews