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UK Whitegoods Reviews

4.4 Rating 8,157 Reviews

84 %

of reviewers recommend UK Whitegoods

Company Reviews

4.4

Based on 8,157 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

UK Whitegoods 5 star review on 22nd January 2024

UK Whitegoods 5 star review on 3rd January 2024

UK Whitegoods 5 star review on 29th October 2023

UK Whitegoods 1 star review on 27th October 2023

Verified Customer

UK Whitegoods 5 star review on 21st September 2023

UK Whitegoods 5 star review on 14th August 2023

Verified Customer

UK Whitegoods 5 star review on 8th August 2023

58

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Atrocious... I have been buying from them for several years, I'm gas engineer, proffesional who repairs cookers, so I'm an experienced buyer who buys from many suppliers and i really struggled. What they recently did to this company is just beyond acceptable for me. They disconnected all the phone lines and the only way to contact them is through email which itself is a job and half to access. On their website they mark products as in stock but they don't have any. I was lucky I screenshot-ed my order number as I didn't even received confirmation email , so otherwise I wouldn't be able to open enquiry when 2 weeks later I neither had the parts I ordered or any other kind of communication. When I finally managed to contact someone, in responding email they completely ignored my complaints regarding lack of confirmation or tracking, just generic response that product is not in stock and wait time is another 2 weeks. I waited and still nothing , another email enquiring about delays - response "sorry supplier hasn't got stock another 4 -6 weeks wait" , but guess what ? Went back on their website and those parts still show "in stock" to potential buyers !!! After those 2 weeks and 2 complaints they offered refund, which I swiftly accepted then I bought those parts directly from Simens website, delivered 2 days later.... They just lost me and any people I will ever repair cookers for as customers. Complete lack of customer service , cheap ways of saving money trying to use customers instead by implementing forums..., not even life chat , just difficult to access email, which won't help you if you don't screenshot order number Extremely disappointing”

Posted 5 hours ago

“Ordered part paidxfor part then after 7 days you came back to you have cancelled my order and refunded me quoting you couldnt locate part Wasnt to helpful waiting a week to told you couldnt tetvit..”

Posted 6 hours ago

“I received quick responses and helpful information. The part I wanted was discontinued and unavailable but happy with the service provided”

Posted 10 hours ago

“Very prompt informative reply, sadly my old fridge extinct!”

Posted 1 day ago

“Such a nice, helpful company. Got the door handle part I needed for my Liebherr Fridge Freezer... Always positive and courteous. Thank you all.”

Posted 1 day ago

“I had to return something and there was no quibble, the return and refund were straight forward meaning I would purchase from them again”

Posted 2 days ago

“Purchased a spare part for a shelf on the fridge door recently, it took a little bit longer than I would have anticipated but the part was perfect and I’m very pleased with the outcome. Was very worried because the fridge belongs to the landlord 😬”

Posted 2 days ago

“First class and fast response to my spares request for Liebherr refrigerator.”

Posted 2 days ago

“Very good company highly recommended”

Posted 2 days ago

“Fantastic company had to return a product my fault were brilliant start to finish”

Posted 3 days ago

“Very good service and speedy delivery.”

Posted 1 week ago

“new motor delivered as described, first package got lost in post after contacting company a new one was dispatched quickly, on delivery after opening package motor cooler fan broken, either reqired better packaging or more care of the courier, will use the company again but hopefully they will take on the issues and rectify”

Posted 1 week ago

“It was a pleasant shopping experience: comprehensive parts supply, easy online purchase, and quick delivery.”

Posted 1 week ago

“Very good part came and was correct”

Posted 1 week ago

“Very informative company . Gave helpful advice regarding spare parts for a now obsolete fridge freezer . Nice that a human took the time to give such a detailed reply that was the guidance we needed .”

Posted 1 week ago

“Kenneth could not have been more helpful. Much appreciated service thank you..”

Posted 1 week ago

“Very happy with the quality of the goods that I only received after chasing the company up. Only received 4 items out of the 5 that I ordered and I am still waiting for the 5th.”

Posted 1 week ago

“Great communication, service & delivery for a special order item. Highly recommended.”

Posted 1 week ago

“I have not recieved my order and its already been 2 week and support team does not reply could you refund me ..”

Posted 1 week ago

“Enquired about a fan motor for my oven. The part number was not recognized on the hisense website. You found it from the photo i summitted to you. However you said it would be a week to deliver. In the end i found a service engineer who had the part and fitted it the next day.”

Posted 1 week ago

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UK Whitegoods is rated 4.4 based on 8,157 reviews