Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

UK Whitegoods Reviews

4.4 Rating 8,162 Reviews

84 %

of reviewers recommend UK Whitegoods

Company Reviews

4.4

Based on 8,162 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

UK Whitegoods 5 star review on 22nd January 2024

UK Whitegoods 5 star review on 3rd January 2024

UK Whitegoods 5 star review on 29th October 2023

UK Whitegoods 1 star review on 27th October 2023

Verified Customer

UK Whitegoods 5 star review on 21st September 2023

UK Whitegoods 5 star review on 14th August 2023

Verified Customer

UK Whitegoods 5 star review on 8th August 2023

58

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Atrocious... I have been buying from them for several years, I'm gas engineer, proffesional who repairs cookers, so I'm an experienced buyer who buys from many suppliers and i really struggled. What they recently did to this company is just beyond acceptable for me. They disconnected all the phone lines and the only way to contact them is through email which itself is a job and half to access. On their website they mark products as in stock but they don't have any. I was lucky I screenshot-ed my order number as I didn't even received confirmation email , so otherwise I wouldn't be able to open enquiry when 2 weeks later I neither had the parts I ordered or any other kind of communication. When I finally managed to contact someone, in responding email they completely ignored my complaints regarding lack of confirmation or tracking, just generic response that product is not in stock and wait time is another 2 weeks. I waited and still nothing , another email enquiring about delays - response "sorry supplier hasn't got stock another 4 -6 weeks wait" , but guess what ? Went back on their website and those parts still show "in stock" to potential buyers !!! After those 2 weeks and 2 complaints they offered refund, which I swiftly accepted then I bought those parts directly from Simens website, delivered 2 days later.... They just lost me and any people I will ever repair cookers for as customers. Complete lack of customer service , cheap ways of saving money trying to use customers instead by implementing forums..., not even life chat , just difficult to access email, which won't help you if you don't screenshot order number Extremely disappointing”

Posted 1 day ago

“I have not recieved my order and its already been 2 week and support team does not reply could you refund me ..”

Posted 1 week ago

“Tried to buy a new draw for my freezer, couldn’t check out. I received no support.”

Posted 1 week ago

“Zero stars... Still waiting for goods ordered on 03 March '24.... Apparently, "repeated issues with supply chain".”

Posted 2 weeks ago

“I ordered parts damaged on the delivery. It took 4 weeks to arrive”

Posted 3 weeks ago

“I ordered my spare part two weeks ago and I am still waiting for it”

Posted 3 weeks ago

“Wrong part!! Despite checking model number the part was way too small. No way it could ever fit that model. It was 15cm too small!!!!Still waiting for a refund”

Posted 3 weeks ago

“Dreadful service. Have not even received the item after 3 weeks & no further forward when contacting the company”

Posted 4 weeks ago

“Part hasnt arrived yet!!!!”

Posted 4 weeks ago

“Item didn't arrive. Enquired to as where it was and was advised the item was lost in delivery. Was told another was being sent out and this didn't arrive/wasn't sent. Enquired and asked for a refund which was sent in a couple of days.”

Posted 4 weeks ago

“Ordered a part thay was put of stock, only found this out after contacting whitegoods, still awaiting delivery, poor customer service should never have sold this if it was out of stock.”

Posted 1 month ago

“I am more than happy to send a review WHEN i receive my item...To date, nothing has been received!! it was stated that it would take at least 3-9 days for delivery...when contacted, I was advised that as it waas a specialized item it had to be ordered specially...well..it was NOT stated on your web site, as I would have gone elsewhere...Frankly, I am not happy at all with your service and will not recommend it ...”

Posted 1 month ago

“Pretty unhappy: we all know oven doors are prone to failure but you say the part is obsolete. I have 11 properties to look after and can't afford to buy a new oven.”

Posted 1 month ago

“I haven't received my order as yet and it's been a while. The payment went out of my bank quickly so that's not the issue.”

Posted 1 month ago

“Delivery was expected 27 Feb to 5 March, today is 10 Mar and item still not turned up”

Posted 1 month ago

“I don’t think you want to receive my review. Because as yet you have not delivered my part that was purchased on 6/2/24”

Posted 1 month ago

“Part ordered had failed so messaged customer service explaining the issue and sent picture, was told I had a fault with the motor on my washer which I know 100% I haven't, sent video with old part back in machine to prove ok, not had any further correspondence from you regarding the issue so still not resolved, very poor.”

Posted 1 month ago

“1st the product was good and well pack so cannot complain. However it too far too long to come and coommunication was terrible unless i email to ask for update. what was meant to be 7-10 days turn into 26 days.”

Posted 1 month ago

“I still haven't received goods after a month. Still waiting”

Posted 1 month ago

“I had a terrible experience of ordering at your company. I had to send 2 chaser emails for updates on my order as it had been 2 weeks since i placed my order. To which I got 2 exactly (word for word) replies, advising it should be shipped from France the next week, so obviously not a true update. I then asked to cancel my order and was only notified that this had occurred when my bank informed me. I did not receive a further curtesy email advising that you would refund me. All in all, it was a terrible service and I will not be using your company again. I then ordered my part with another supplier and it was here in 4 days.”

Posted 1 month ago

«
1
2
3
4
5
»

UK Whitegoods is rated 4.4 based on 8,162 reviews