UK Whitegoods Reviews

Name: UK Whitegoods
Address: Unit 5-6 Bonnyton Industrial Estate, Munro Place, Kilmarnock
Rating: 4.37

4.4 Rating 8,175 Reviews

84 %

of reviewers recommend UK Whitegoods

Company Reviews

Metrics

4.4

Based on 8,175 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

UK Whitegoods 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Part I purchased stated it was for a Statesman Napier 2, but is far too small. Lots of hoops to jump through just to return item.”

Helpful Report

Posted 5 days ago

“Yes, when I contacted white goods asking where product was, there did respond the next day. But unfortunately I still don't have my order. I understand it's coming from France, but this has been over three now, and I have not had any correspondence from them telling that my product is on it way here. Not really happy, has I need this part to fix my washing machine and it comes quite an expensive taking my cloths to the launderette”

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Posted 3 weeks ago

“Was not advised when ordering that the item was out of stock. Had to contact them, and now I'm still waiting for the part. Not a great experience!”

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Posted 1 month ago

“I ordered a part for my hood over a week ago now. It is the third week now and I have not received the item, after contacting them, even they do not know where or how long the parcel will take to come!”

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Posted 1 month ago

“Never got a final reply to my querie. Got a reply straight back saying no one was in the office and to give it 24hrs. That was the 1st of March, never heard anything again”

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Posted 1 month ago

“Well actually alittle dissapointing that they werent able to send a special part to my country and they are the only place i have been able to find that part”

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Posted 1 month ago

“The seal did not actually fit my oven. I did not have a serial number for the oven but had send photos.”

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Posted 1 month ago

“Apart from the cost of the component the 4 it was a pretty poor service. I enquired after approx 3 weeks and was told there had been delays but when the delivery was expected to be 5-10 working days it’s quite poor. 4 week wait time for a sensor is not what I expect from you. And if that’s the case I should be informed of the delays without having to chase you.”

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Posted 2 months ago

“I enquired about a replacement fridge shelf quoting the brand and model number. I received a prompt reply stating parts for this model was obsolete ( for a 3 yearvold fridge?). I contacted Kenwood/Currys and forwarded their spares supplier who found the part immediately.”

Helpful Report

Posted 2 months ago

“No order status updates - had to chase to find out when item would be delivered, only to be told it was not in stock. Took almost three weeks for item to eventually be delivered. Order should have been declined in the first instance is no stock available, and order status updates would have been useful without having to chase..... dissapointing service”

Helpful Report

Posted 2 months ago

“I contacted UK Whitegoods via email as I didn’t have the option to call anyone. They responded really quickly but the info given in the email was very confusing due to the way it was worded. So as not to offend anyone I pretended that I had a reading issue and could they please explain in layman’s terms, and that if I could speak to them over the phone that it would be much easier for me to understand. However they proceeded to further explain about the part in another email but I still couldn’t understand exactly what they were saying. They didn’t offer a number to call on and neither did they call me on the number I provided even though it was clear that was what I wanted. As I couldn’t understand what I needed and they didn’t have the decency to call me, I decided not to buy from them. I then called another parts supplier, who was happy to talk to me, and managed to explain exactly what I need so I ordered from them instead, even though they cost me more. It’s a real shame for me and for UK Whitegoods, as after the chat with the other company I realised that UK Whitegoods did actually have the part I needed and it was cheaper, but because I couldn’t talk to anyone to get clarification, I didn’t get the part from them. In future I will call the other company directly if I need parts, as I have saved their number and thrown away the number for UK Whitegoods.”

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Posted 3 months ago

Despite the HUGE email you sent and several afterwards then this lengthy review and us giving you the exact part you needed but you were not sure what the problem was and you didn't want to wait on a special order part from Germany. Good luck to you but phones are a hassle and not suitable for what we do. We can't send you images, links and tech info down the phone all of which makes getting what you need much, much more accurate and faster than trying to work out what people say.

Posted 3 months ago

“Delivery took weeks and once recieved item didn’t fit”

Helpful Report

Posted 3 months ago

It may have help you if you had ordered the correct part.

Posted 3 months ago

“Placed an order for an oven grill element on 17/12/2023. The delivery date on the web page said between 19/12/2023 and 25/12/2023. Informed the Item had been dispatched by Evrie on 27/12/2023 but had to request tracking information as did not arrive till 30/12/2023.”

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Posted 3 months ago

Yeah, Christmas delays that we warn about as it shockingly happens at the same time every year, sadly happened again this year. Who knew eh?

Posted 3 months ago

“I was referred to this website from one called 'just ask" ( for this I was charged £30). I submitted what I was needing which was a new terminal block for a Hisense white cooker. Whitewood were quick and said that they didn't stock such an item.”

Helpful Report

Posted 3 months ago

We do not charge for advice, if somebody else ripped you off to tell you that then that's not exactly our fault is it?

Posted 3 months ago

“Item was received later than required. Item does not fit flush with unit which is a massive disappointment.”

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Posted 3 months ago

Ordering the correct item would help with that.

Posted 3 months ago

“I placed an order for a additional self for my samsung oven on the 21.11.23 and still not received this item.”

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Posted 4 months ago

“This would be a 5 star review were it not for the fact that 1 item is missing from the consignment: Cooker Hood Lamp Cover PLA0023081A. I contacted white goods by e mail but have received no repy even though i attached the invoice which showed that i had been charged for 2 items i have had no reply nor have i received the missing cooker hood lamp cover. Order 1000382310 Invoice number 10003281890 Judith Owe”

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Posted 5 months ago

And yet, we answered and supplied the missing item.

Posted 3 months ago

“Unfortunately, I cannot comment constructively as I received no reply to my query.”

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Posted 5 months ago

“Really disappointed with the service I received The part I ordered was exactly what I wanted I wasn’t disappointed with the quality of the item. The delivery was a joke 12 days from ordering this part. William Kent”

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Posted 5 months ago

Well, it is a genuine only part so any issues wth quality you'd have to direct to the manufacturer as we don't make the parts, we just sell them!

Posted 5 months ago

“You never found the part I asked for or even came back to me to ask for more detail, so I am still looking for the parts I was askin* you about”

Helpful Report

Posted 5 months ago

UK Whitegoods is rated 4.4 based on 8,175 reviews