UK Whitegoods Reviews

Name: UK Whitegoods
Address: Unit 5-6 Bonnyton Industrial Estate, Munro Place, Kilmarnock
Rating: 4.37

4.4 Rating 8,179 Reviews

84 %

of reviewers recommend UK Whitegoods

Company Reviews

Metrics

4.4

Based on 8,179 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

UK Whitegoods 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately not able to obtain parts on this occasion but prompt and polite service and an explanation was appreciated.”

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Posted 1 day ago

“Took a bit of time coming but all good”

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Posted 4 days ago

“Still awaiting delivery of my order”

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Posted 4 days ago

“The company was initially difficult to get hold of. You can only email as they do not answer by phone. Once I had a reply I was disappointed to find the part would take longer to get the part than I hoped. Once it was dispatched it arrived well packaged and worked fine.”

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Posted 4 days ago

“Good service would use again”

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Posted 1 week ago

“Ordered part paidxfor part then after 7 days you came back to you have cancelled my order and refunded me quoting you couldnt locate part Wasnt to helpful waiting a week to told you couldnt tetvit..”

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Posted 1 week ago

“Purchased a spare part for a shelf on the fridge door recently, it took a little bit longer than I would have anticipated but the part was perfect and I’m very pleased with the outcome. Was very worried because the fridge belongs to the landlord 😬”

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Posted 1 week ago

“Very good part came and was correct”

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Posted 2 weeks ago

“Very happy with the quality of the goods that I only received after chasing the company up. Only received 4 items out of the 5 that I ordered and I am still waiting for the 5th.”

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Posted 2 weeks ago

“Enquired about a fan motor for my oven. The part number was not recognized on the hisense website. You found it from the photo i summitted to you. However you said it would be a week to deliver. In the end i found a service engineer who had the part and fitted it the next day.”

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Posted 2 weeks ago

“Very quick response to my enquiries but unfortunately you were unable to find/supply the item I was looking for.”

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Posted 4 weeks ago

“I ordered a part for a door for a SMEG cooker, and paid fastest delivery. Then I managed to smash a glass panel on the door when I stripped it down. So I ordered that on a separate order, again paying fastest delivery. It wasn't immediately apparent that you don't stock these parts, but order them in. I inquired on your inquiry form after a few days, and you told me this. A week later I inquired again. You said the parts were arriving that day. The parts were delivered together after 14 days. The service was mostly good. The parts were correct and fitted perfectly. They were excellently packed. It would've been nice for the communication to have been more proactive. And I paid £9 twice for fast delivery. One dispatch, £18. That sticks in the throat a bit.”

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Posted 1 month ago

“First time using this company. Ordered part and didn't arrive when expected,made enquiry and this was rectified quickly and part was here within the week. Would recommend anyone ordering tensioner pulley to order new belt aswell, ours looked in good condition(no splits,cracks)but was surprised how much it had stretched when comparing with new belt (well over 1-1.5inches).”

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Posted 1 month ago

“Very helpful in identifying and supplying the parts needed and only faulted on a slowish delivery.”

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Posted 1 month ago

“Good service and parts delivered as requested, although a little late due to supply issues.”

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Posted 1 month ago

“Good advice, new fridge hinges arrived almost when expected, door closure now much improved.”

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Posted 1 month ago

“Received the product but it was wrong product order as the freezer flap was bigger in size.”

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Posted 1 month ago

“Despite saying UK Whitegoods it takes a loooong time to arrive considering, if I wanted to pick it up in person, it would only take me about 2 1/2 hours to drive to the advertised pick up point which is about 65-70 miles away. I paid £1.50 delivery and I am still wondering why it took about 6 days. I know it was Royal Mail but even They are not that slow.”

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Posted 1 month ago

“Product was great and as advertised, took a day or two longer than advertised to arrive, opted for the middle option on the delivery cost. When I asked about where my product was I got a swift response.”

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Posted 1 month ago

“Goods still not received after ordering some time ago STILL NOT BEEN DELIVERED REALLY NOT HAPPY Wrong part so have to send it back”

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Posted 1 month ago

UK Whitegoods is rated 4.4 based on 8,179 reviews