UK Whitegoods Reviews

Name: UK Whitegoods
Address: Unit 5-6 Bonnyton Industrial Estate, Munro Place, Kilmarnock
Rating: 4.36

4.4 Rating 8,223 Reviews

84 %

of reviewers recommend UK Whitegoods

Company Reviews

Metrics

4.4

Based on 8,223 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

UK Whitegoods 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product send is cracked and I ask for refund but they do not respond”

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Posted 1 year ago

“Still waiting for the item over 2weeks”

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Posted 1 year ago

“I haven't received my goods yet!”

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Posted 1 year ago

“Haven’t received my goods yet nearly 2weeks waiting?”

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Posted 1 year ago

“We ordered an item 2 weeks ago and still no information. On the system it says Order in progress. It is unfair to take our money and not provide any information on the order.”

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Posted 1 year ago

“you gave me the impression you had the part in stock, i waited 7 days for it to arrive .When i inquired againi was then informed it was out of stock and had been ordered.still waiting customer not impressed with Me! Nor i with you!”

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Posted 1 year ago

“While I would like to rate you I'm still waiting for my order. Time is getting to a month of waiting. It would have been more appropriate if you kept me up to date regarding the delay - not me having to keep chasing you. If you cant complete please refund my account.”

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Posted 1 year ago

“Still awaiting delivery payed additional for fast delivery,”

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Posted 1 year ago

“Ordered part on 12th April. Expected delivery 17-21 April. It’s now 26th and still no part. Emailed for an update and was told ‘part due in’ but that’s neither pro-active or helpful. Very disappointed.”

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Posted 1 year ago

“Still waiting for my part to arrive”

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Posted 1 year ago

“Part was ordered almost two weeks ago and still not arrived. Don’t order if you need a part quickly”

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Posted 1 year ago

“Bad customer service, constantly having to chase, told the same excuse time and time when I did eventually get a response. I had to ask for refund and updates even though website states they would keep customer informed and offer refund. Do not waste your time. Responses were not over a week but was 24-48 hours only because I sent more!”

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Posted 1 year ago

“My order from 9th April is still not shipped. Order number 1000371289.”

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Posted 1 year ago

“I order two parts on 6th April. I was advised the estimated time for delivery was between April 10, 2023 to April 18, 2023. I am still awaiting delivery. No one had the courtesy to contact me to advise of the delay. I had to chase them for information. Under impressed by the service.”

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Posted 1 year ago

“Pretty shoddy. No follow-up or confirmation whether the parts i required were in stock or available. Simply an email to confirm my enquiry and an email to rate the company. Very odd!”

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Posted 1 year ago

“I haven’t even received the part and still waiting”

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Posted 1 year ago

“Ordered 2 paddles, paid extra for delivery and still haven't arrived. Doh.”

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Posted 1 year ago

“Bought part 6th April still not recieved by the 17th. Still waiting.”

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Posted 1 year ago

“Item hasn't arrived yet”

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Posted 1 year ago

“The service has been atrocious. It was only after ordering some items that it confirmed I would not receive them for 10 weeks which is absolutely ridiculous and am not able to call and speak with someone or cancel the order. I've never known any company to have such an extended SLA. I ordered as I am vacating a rental property and the items will not be received until long after we have left the property. I wish for someone to contact me ASAP regarding my order.”

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Posted 1 year ago

UK Whitegoods is rated 4.4 based on 8,223 reviews