UK Whitegoods Reviews

Name: UK Whitegoods
Address: Unit 5-6 Bonnyton Industrial Estate, Munro Place, Kilmarnock
Rating: 4.35

4.4 Rating 8,332 Reviews

83 %

of reviewers recommend UK Whitegoods

Company Reviews

Metrics

4.4

Based on 8,332 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

UK Whitegoods 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

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“Excellent service arrived 7/01/21 tracing number wasn’t any use thou , but service and goods and cost excellent , all fitted up and running thank you barry from NZ”

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Posted 5 years ago

“I am still waiting for the part I ordered. Douglas McLean.”

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Posted 5 years ago

“Ordered a shelf for my fridge door on the 21st November 2020. Today is the 5th January 2021 and I still haven't received the item I ordered. I have emailed twice and opened a PayPal dispute. Only use this company if you are not in a hurry and don't mind being ignored.!”

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Posted 5 years ago

Sadly the part was nil stock in the UK due to the pandemic. One email was received from your email address timestamped 2020-12-22 21:05:48. That was responded to, timestamped 2020-12-23 08:31:41, the next morning. You placed the order on the slowest, free shipping at the busiest time of the year where there are wide reports of shipping problems and in the middle of a pandemic. Hence all the warnings we have given regarding delays very openly. clearly and prominently.

Posted 5 years ago

“Although, on this occasion, unable to help provide quick and detailed response.”

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Posted 5 years ago

“Great service, price and communications.”

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Posted 5 years ago

“They have all the parts you might need for a Liebherr fridge. Prices have gone up a lot (is this due to Brexit?)”

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Posted 5 years ago

“I didn't get the part i was looking for, but the communication was fast, friendly and accurate. Well done.”

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Posted 5 years ago

“Very quick and helpful response answering my question perfectly.”

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Posted 5 years ago

“Didnt send goods..Dont use them”

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Posted 5 years ago

That's for two reasons that you fail to mention in your "review". Firstly, the part ordered is presently unavailable due to the pandemic. Secondly, you hadn't a clue what machine it was for and "guessed" that was it but really, you had no idea if it was right or not. You failed to provide a valid model number when asked. And you then decide to raise a Paypal dispute with no further contact so we just cancelled it and refunded you in full. So really, we don't understand what your doing having a go at us for not seeing what was probably an incorrect part and then refunding you in full. Far as we can see, you've really not got a lot to be complaining about. Though we guess you could critique yourself if you wish.

Posted 5 years ago

“Received part as described in good time and good communication!”

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Posted 5 years ago

“Prompt reply to and very helpful”

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Posted 5 years ago

“You're asking me for a review on a service that hasn't been delivered? You're taking the urine.”

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Posted 5 years ago

“Ok very good service, many thanks Regards”

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Posted 5 years ago

“I have still not received this despite paying extra for postage. Very disappointing.”

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Posted 5 years ago

“I ordered this item on the 16th. December 2020 and after two or three contacts with your organisation I am still awaiting delivery. You mentioned that it had been delivered to Hermes but no information has been received regarding it’s tracking. I am most disappointed and if no delivery is received within the next 7 days I shall request a refund of the money I paid. Regards Douglas Hind”

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Posted 5 years ago

“Fast ordering, accurate system for identifying spares.”

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Posted 5 years ago

“Part received was worth the wait . Service was a little slow but may have been due to the pandemic so worth bearing with them”

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Posted 5 years ago

“I sent a photo of the oven serial plate by email and Whitegoods confirmed which oven hinge I needed to order within 30mins. The hinge arrived 2 days after order and is now fitted and is working well. Excellent service and I will surely purchase another from Whitegoods if the other hinge fails.”

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Posted 5 years ago

“Sorted a delivery problem out when needed for a repair on Xmas eve . The customer got their oven repaired. Thank you.length of time for delivery was related to Xmas and pandemic not whitegoods”

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Posted 5 years ago

“Impressive service tho did end up buying 2 parts and only required 1 as website said purchase had failed so did it again, it also said there was a problem and purchase had not gone through only to receive an email to say it had , and received 2 so assumed I've been charged for 2, will hopefully be in touch when things open again”

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Posted 5 years ago

UK Whitegoods is rated 4.4 based on 8,332 reviews