UK Whitegoods Reviews

Name: UK Whitegoods
Address: Unit 5-6 Bonnyton Industrial Estate, Munro Place, Kilmarnock
Rating: 4.35

4.4 Rating 8,332 Reviews

83 %

of reviewers recommend UK Whitegoods

Company Reviews

Metrics

4.4

Based on 8,332 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

UK Whitegoods 5 star review on 22nd January 2024

Anonymous

Anonymous // 01/01/2019

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“Very shortly after I placed my order, the full amount was withdrawn from the account. Since I did not receive the goods after 3 weeks, I enquired the company. They informed me that they were unable to ship. I cancelled the order and they have now made a refund.”

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Posted 5 years ago

Blame Brexit, not us as the carriers won't take it and the order was, as we advised you, refunded in full.

Posted 5 years ago

“Brilliant service from this company with my query quickly and efficiently resolved. I received an answer providing a part number and price for the part required which was easy to order online. Although cautioned about delivery time during the lockdown, it arrived within 48 hours. Finally, the lady who took my order was a joy to speak to which is so rare these days.”

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Posted 5 years ago

“Excellent prompt response to my email, advising which part was required & to go direct to the manufacturer - many thanks”

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Posted 5 years ago

“I am an OAP not very good at writing .But a big big thank you to your site ,sorted out problem in a few hours ,and no asking or looking for my credit card details SO A BIG THANK YOU”

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Posted 5 years ago

“Never got a reply!!!!”

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Posted 5 years ago

Except that you did, sent at 2020-12-28 10:05:03

Posted 5 years ago

“they were very good”

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Posted 5 years ago

“Excellent service. Quick reply. Thank you.”

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Posted 5 years ago

“Very good service and competitive pricing would use again.”

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Posted 5 years ago

“I dealt with Kenneth Watt, absolutely amazing, above and beyond, so good for your firm. It was so refreshing to deal with a firm that cared about customer care, for that I thank you. His replies were fast and very informative, and nothing was too much trouble.”

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Posted 5 years ago

“I ordered a smeg oven rubber door Seal on 12 December, which was supposed to be delivered between 15th and 23rd December, but it never arrived and I never received any emails to let me know why. I had to send an email to find out where my goods were, only to be told that it was out of stock and had to be re-ordered. It is now 8th January and I have still not received my goods, therefore I'm afraid I cannot write a good review.”

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Posted 5 years ago

Yeah, see the warnings of delays on the bright green of every page and on every order, they apply to everybody, no exceptions. Sorry but we are not in normal times and normal lead times often cannot be met due to things that we have zero control over.

Posted 5 years ago

“worked fine but took ages to arrive and so couldnt use oven for xmas dinner. No reply to emails via eBay about the items whereabouts.”

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Posted 5 years ago

“Kenneth Watt at Whitegood Spares is an absolute star. Have been trying to source parts for my range cooker and got no joy from the place it was bought and several other spare suppliers. One email to Kenneth and he was on the job and even though he does not have them in stock he has sent an enquiry to the «Italian connection » . Quick response also👍”

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Posted 5 years ago

“Very helpful with prompt response to my enquiry. The company also provided an alternative to the product I had enquired about which was cheaper than the one in asked about. I did order the dearer product as the dimensions were closer to what I required. I opted for delivery within 38 days which was free and although this took bit longer to arrive this was due to Xmas & New Year holiday period. Item on arrival was well packed to ensure no damage.”

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Posted 5 years ago

“Received hob knobs with adaptors which really helped with the fitting, highly recommend UK wholegoods and when enquired about a payment was replied to immediately.”

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Posted 5 years ago

“I did not receive the part”

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Posted 5 years ago

“Unable to supply the part I wanted but at least they were polite about it and said they were sorry.”

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Posted 5 years ago

“This is the first time I used this service, staff were very kind, helpful and prompt, I would recommend them to everyone.”

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Posted 5 years ago

“Ordered a door seal for fridge/freezer several weeks ago. I believe it’s to travel from Germany and as yet have not received it. Fingers crossed it will arrive in the next few days.”

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Posted 5 years ago

“Once your customer service chaps and I were singing on the same hymn sheet, things were terrific,,so well in fact that after I had come off an e-mail with you my goods were at the door.”

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Posted 5 years ago

Yeah, because we've got some mythical reason to hold stuff up! It's not in our interest at all to do so therefore, why would we? That part a special factory order item that's not UK stocked in the middle of a global pandemic, at the busiest time of the year and ordered using the slowest possible, non-urgent method (that bit, your choice). With all the warnings of delays as well we give. Is it any huge surprise it was slower than normal?

Posted 5 years ago

“How can you ask for review when your company has not even sent my goods ordered in December I had to order with another company and i received next day”

Helpful Report

Posted 5 years ago

Now that's really interesting as you ordered the part after close of business on Dec 22nd, there's the holidays, a pandemic and all the shipping stuff in the news and between you ordering and between then and Jan 1st a whole three working days. Nobody cancelled Christmas and there's still a pandemic. Strange though, you still wanted the part sent even though you claim to have gotten it elsewhere, how every odd.

Posted 5 years ago

UK Whitegoods is rated 4.4 based on 8,332 reviews