Shiply Reviews

Name: Shiply
Address: Shiply,Floor 3, 207 Regent Street, London
Rating: 4.54

4.5 Rating 41,381 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 41,381 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

020 3137 2454

Email:

support@shiply.com

Location:

Shiply,Floor 3, 207 Regent Street
London
W1B 3HH

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Anonymous

Amy Huff

Renay

Miriam

301

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Einziges Problem: Shiply akzeptiert für die Anzahlung kein PayPal. Lastschrift ins NichtEU-Land England dauert und verzögert leider die Lieferzeit. Die anderen Zahlmöglichkeiten werden von mir nicht akzeptiert.”

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Posted 2 hours ago

“WARNING!!!!! Do not deal with this company...they do not honor pick up dates and Customer Service is terrible. You will be waiting for your vehicle for ever!!!!”

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Posted 2 hours ago

“Great communicator and fantastic service”

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Posted 2 hours ago

“Price was very reasonable for the distance it travelled. Stuck to time promised even after dealing with floods everywhere. Would definitely use again”

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Posted 3 hours ago

“Good plattform!”

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Posted 3 hours ago

“Scammed by a transporter. Don't trust this Shipley. They say there subcontractors are verified, I was getting full response until payment was made. I think this company needs to Vet its suppliers properly. No chance of refund either as they take no responsibility. Sham of a company”

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Posted 6 hours ago

“I ordered a removal from Gary83 on Shiply's platform. my furniture was stolen and Shiply's have accepted no responsibility for the theft, not even refunding the deposit that the site claims, let alone the value of my stolen property or the full delivery that I had paid in advance. Unlike equivalent marketplace platforms, they offer absolutely NO compensation or support if your property is stolen- they also clearly don't vet their suppliers (the address they gave me when my furniture failed to materialise was for a care home and the name didnt match the bank account) so it's very easy to be scammed- Gary83 had apparently successfully undertaken hundreds of jobs so there's no way to tell scam from genuine service provider. When I complained toShiply they have simply shrugged and stalled and now don't answer so my advice to anyone would be DO NOT USE SHIPLY- there is no way of ensuring that you are dealing with a genuine supplier and you receive no help from them at all if the companies on their site are scammers.”

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Posted 8 hours ago

“shiply vous appâte avec des faux délais de livraison et après l'acceptation et l'encaissement de l'acompte, shiply ne répond plus aux questions sur le transporteur. Après acceptation du devis, le transport modifie son devis en retirant une prestation marquée sur le devis. je déconseille fortement cette plateforme de transport qui m'a fait perdre plus de 1500€. shiply sont des voleurs”

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Posted 8 hours ago

“I was so impressed with this company from the start. There quote was one of the cheapest I received and I was worried at first as to why! I needn't of worried though, they responded to all my questions promptly and kept me in the loop throughout out the whole process. I was advised once they'd collected my item and they arrived promptly to collect as promised and kept the seller advised of times etc. I even asked if they could call me 30 minutes before delivery, even though I had been given a 3 hour time slot the 2 days before. As promised, they called to say they were 30 minutes away and the drivers were really friendly and helpful. I would definitely use this company again and 100% recommend them. Thank you!”

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Posted 14 hours ago

“Kuyume01, Sunny was awesome. Professional, great costumer service & very helpful. I recommend him 100%. Great job & thank you for your help.”

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Posted 21 hours ago

“nickel....”

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Posted 1 day ago

“I canceled my shipment instead of refunding my account with a credit you charged charged my account again horrible experience”

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Posted 1 day ago

Hi Carl, Thank you for bringing this to our attention. We're truly sorry to hear about the inconvenience you experienced with the refund process. This is certainly not the level of service we aim to provide. We would like to resolve this matter for you as quickly as possible. Could you please email us at support@shiply.com with your transaction ID so that we can investigate and assist you further? We appreciate your patience and understanding. Kind Regards, Megan

Posted 9 hours ago

“Alles perfekt danke”

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Posted 1 day ago

“Highly recommend, excellent service and communication. Helped re-assemble heavy table. Really good service, thanks”

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Posted 1 day ago

“Excellent company. Highly recommended!”

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Posted 1 day ago

“Una forma genial de organizar envios económicos!”

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Posted 1 day ago

“Very happy with this company.Took good care of my car, the driver was awesome!! Would use again..”

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Posted 1 day ago

“Tout c'est bien passé , joignable facilement pour faire le point , ponctuel”

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Posted 1 day ago

“SERVICIO PÉSIMO, NUNCA LO VOLVERÍA A CONTRATAR, HAN SIDO TODO PROBLEMAS. De forma reiterada han incumplido los horarios de recogida y entrega, llegando a decirme que querían hacer el traslado otra semana distinta a la acordada. FATAL!!! Contraté un servicio para recoger y entregar una cama con su canapé de una vivienda a otra, con lo que acordé que vendrían 2 personas a realizar el servicio. En el momento de efectuar el servicio solo vino un chico, así que le tocó realizar a mi hermano la bajada de las cama y canapé a la furgoneta en la vivienda origen, y a mí subirla en la vivienda destino. MUY MAL!!! EVITAD TRABAJAR CON ESTA EMPRESA, OS VAN A COMPLICAR LA VIDA, SON MUY INFORMALES.”

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Posted 1 day ago

“Good service. Good communication”

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Posted 2 days ago

Shiply is rated 4.5 based on 41,381 reviews