Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 46,018 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 46,018 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shiply 5 star review on 19th September 2025

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Shiply 5 star review on 12th September 2025

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Shiply 5 star review on 10th September 2025

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Poor communication from Shiply that leaves the customer thinking they have communicated there needs with courier, but the emails are deleted the emails sometimes take over a day and longer to get to service provider overall and this is not the first experience. Needs a lot of tweaking to rectify the issues. Regards David”

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Posted 11 years ago

“Pick up & delivery were as scheduled, however item was left with a third party close by with no notice of this being left at the intended address. It was therefore left to me to investigate the missing item. I was expecting a more secure delivery as item was expensive.”

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Posted 11 years ago

“It was ok wevsite a gd idea. But once u accept you cant talk to the person again until the details have been exchanged which i found very fustrating as i could not get hold of the person. But all worked out dont knw if i will use again. Time will tell”

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Posted 11 years ago

“Loved the ease and simplicity of the website. Pity about being hassled almost daily to leave a comment when my goods had not been picked up & delivered yet!!!”

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Posted 11 years ago

“Not happy that Shiply removed my HONEST negative feedback. It was left to warn other users that the company was a waste of time and dishonest ! Also it took Shiply over 24 hours to respond to my complaint.”

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Posted 11 years ago

“overall good service, sometimes you couriers offering you high prices but sometimes you can get some really good offers. i like the site and use it all the time. thank you shiply for providing this service”

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Posted 11 years ago

“could do with a bit more communication,but other than that nice job”

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Posted 11 years ago

“Shiply charges too much commission. 25 percent commission on transporters quote is way beyond industry norms. On top of that every transporter we dealt with gave us some sort of grief. One transporter literally hit our car when delivery. Other driver took 2 weeks to deliver as he had no return load to carry!! Loads of dodgy transporter with suspicious backgrounds. A CRB check should be compulsory before doing deliveries for joe public!!”

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Posted 11 years ago

“There were a few misunderstandings along the way but we got there in the end. Thanks.”

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Posted 11 years ago

“honest - I forgot I'd paid online and driver declined my second payment. But only use if you are not in a hurry. Most shiply carriers collect within a few days. This took 2 weeks.”

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Posted 11 years ago

“I wrote my correct address giving town/city as Exeter but it kept coming up as Devon for city and Devon for county and I could not change it. Also had trouble trying to pay deposit. Clicked on Accept Offer the first time, kept returning to original 4 quotes, phoned Shipley (took long time to answer but pleasant response) was told to click Accept Offer by firm I had chosen (which of course I had already done), but also found out that had to click Accept Offer yet again when further request to Accept Offer appeared.................. Whole process took a long time. Getting in touch with Shipley, speed offers appeared was good.”

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Posted 11 years ago

“The first courier I used took my payment and disappeared! Shiply only refunded the initial £12 deposit, so I lost £45. When I reported the matter, they provided no help to me in getting my money back (i.e. they did not provide me with contact address detail of the rogue courier). I cannot sue the rogue courier without contact details. The second courier was excellent and did what he promised but due to my first experience (of a courier with over 100 feedback), I am very wary of using Shiply.”

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Posted 11 years ago

“did what they said. need contact no though.”

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Posted 11 years ago

“They are Okay , I think there is room for improvement in communcation”

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Posted 11 years ago

“Good site but very expensive fees!”

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Posted 11 years ago

“Too many comms, please calm them down. I'm happy with the service but receive too many emails.”

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Posted 11 years ago

“Everything was fine, although the rate of Shiply management seems to me a bit high.”

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Posted 11 years ago

“The Delivery service was good and friendly.”

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Posted 11 years ago

“The costs for normal collection and deliveries on Shiply are beginning to rise to the level of pallet haulage. It follows that if it fits on a pallet it is worth considering that option.”

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Posted 11 years ago

“Good Service the driver did turn up a little early on a Sunday morning. Luckily I am an early riser. Most people would not want deliveries at 7-30 am. As luck would have it I didn't mind.”

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Posted 11 years ago

Shiply is rated 4.5 based on 46,018 reviews