Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 46,023 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 46,023 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shiply 5 star review on 19th September 2025

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Shiply 5 star review on 12th September 2025

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Shiply 5 star review on 10th September 2025

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391

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The courier was ace after we communicated with each other as he didn't know i had accepted his quote until the seller tx me to ask if he was still coming and i rang him to confirm. Shipley should alert providers to accepted quotes so coms can begin between both parties. Bad practice on brokers part. If the courier doesn't know his bid accepted he won't do the job.”

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Posted 11 years ago

“Actual collection and delivery went according to plan. Price very fair. Comms could have been a bit better to reassure customer.”

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Posted 11 years ago

“Had to chase the driver to find out what was going on so a little frustrating. Item arrived eventually late on Friday evening but driver and his assistant were perfectly helpful. It wasn't clear how the payment was to be made and it was lucky I had the cash available to pay the driver. I think the company doing the collection needs to be more open and communicative with their clients.”

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Posted 11 years ago

“Everything was ok. Guys seemed pretty friendly in person.”

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Posted 11 years ago

“not bad but they would not stick to a time period which was a right faff.”

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Posted 11 years ago

“The site is easy to use, but when a quote is accepted, it is not clear that the "deposit" paid is actually a commission to Shiply, and the contractor receives none of that payment. The outstanding balance infers the contractor has received at least some of the "deposit". Very misleading, and I'm sure the Commerce Commission/Trading Standards people would have some interest in this issue.”

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Posted 11 years ago

“Shiply was good as it helped me find a good removal company. However the commission Shiply takes seems excessive.”

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Posted 11 years ago

“I”

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Posted 11 years ago

“I didn't like the fee arrangement with shiply. Too expensive and only after you accept the quote you realise they put their extra price on top. It should be all inclusive and the courier negotiates their own rate.”

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Posted 11 years ago

“Shiply could be a lot better and currently is NOT simple to use, communication with providers becomes complex because sometimes you don't hear from them. Reading the messages - they are not organised in a simple manner. You have to drill down to find them and sometimes you can easily miss messages. In my view - this could be done and managed much better for an overall excellent customer experience. Currently its an average to bad experience.”

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Posted 11 years ago

“I would not use shipley again. The fee the courier charged was fine but the cut shipley took was far too high for the simple service they provide. There are plenty of couriers advertising on ebay and the web now time has gone on and if i need this service in future I'll use one of those and contact them direct or just ask around friends. Shipley adds too much to the cost, a bit like a pimp would.”

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Posted 11 years ago

“Hassled for feedback, which is a pain, quotes were plentiful”

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Posted 11 years ago

“Good way to reach out to people but very hard and confusing to navigate site. As a regular user of the internet for years, this site is not user friendly.”

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Posted 11 years ago

“Do not like the fact that they block messages as they think shiply users are conning them out by messaging the quote providers.. Not a good sign, not trust worthy, then why have shiply!!!!!!!”

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Posted 11 years ago

“Would have liked more than the one quote.”

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Posted 11 years ago

“The Shiply site could be a lot more user friendly and intuitive.”

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Posted 11 years ago

“Item arrived damaged as something heavy had been put on top of it”

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Posted 11 years ago

“The site is great..could be a bit easier to navigate...especially the mobile version.Couriers do give great prices..Unfortunately they tend to be poor at communicating.”

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Posted 11 years ago

“BEWARE. my transporter failed to complete job, no refund from shiply only credit to use next time,”

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Posted 11 years ago

“Full marks for the concept. However, was wrong to expect customer support from this service as the person whose quote I accepted was not reachable until very late and I was forced to arrange another transporter at a significantly higher cost. Reaching out to customer support was also a pain as they are closed on Sundays! I was offered a voucher, only if I bought service through Shiply - which was of no use to me and I lost that sum too. Don't think I will try you guys, might simply try the yellow pages.”

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Posted 11 years ago

Shiply is rated 4.5 based on 46,023 reviews