Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,756 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,756 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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401

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very please with the service from the couriers, who arrived perfectly on time. Customer service also top notch.”

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Posted 1 year ago

“Très bon site. Je recommande”

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Posted 1 year ago

“I'm a first time Shipley user and was so pleasantly surprised by the efficiency of the app BUT more so by user ullswat3r_1 who responded to my request within moments of going live. Dealings all the way through were responsive, respectful and human . Our BMW was delivered as expected from Leeds to Aberdeen with absolutely NO issues nor fuss and we were informed all the way having no worries nor hassles. Trusted user who in my books goes on and beyond what is expected for a MORE than reasonable price to carry out the job. A great experience and one I would not hesitate to use again if needed. Many thanks M And team 🙏”

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Posted 1 year ago

“Very disappointed in this company , the courier has taken my furniture that they picked up at the arranged time but now 4 weeks on they have stopped communicating with me , basically they have stolen my furniture I have no hope in getting it, contacted Shipley they offered me a my deposit back which they sent me a link to retrieve it and that doesn’t work , this company take absolutely NO responsibility for whoever you choose to use as a courier ! My furniture has been stolen and they have given me NO support”

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Posted 1 year ago

Hi Angela, We're sorry to hear that you had a negative experience. Shiply takes issues of theft very seriously and strives to maintain a secure and reliable platform for all our users. If you believe you experienced theft while using our platform, please report the incident to our support team at support@shiply.com. We will do our best to assist you throughout this process. You can also follow up the status fo your deposit refund if you haven't received it until now. We highly encourage you to cooperate fully with the police to address this theft case. Additionally, it's important to keep all relevant documentation and records related to the shipment, as they may be needed for the investigation. Thank you for bringing this to our attention, and we apologise for any inconvenience you may have faced. Kind Regards, Steve

Posted 1 year ago

“Kann ich zu 100% empfehlen. Sehr sehr netter Kontakt. Die Kommunikation war die ganze Zeit über sehr gut, es wurde immer schnell und freundlich geantwortet. Der Kratzbaum wurde wie vereinbart zuverlässig und super geliefert. Wir sind mehr als glücklich und zufrieden. Ganz herzlichen Dank euch 🙋‍♀️🙋‍♀️🤗🤗🤗☀️☀️”

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Posted 1 year ago

“Facil y rápido”

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Posted 1 year ago

“Excellent service from Kevin Chapman who delivered my new Benelli motorcycle. Friendly chap,too.”

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Posted 1 year ago

“usefull website , and good job”

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Posted 1 year ago

“Muy practico”

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Posted 1 year ago

“good people professional in all aspect from the beginning they call me right away. They keep call and inform me step-by-step very professional a plus.5 ⭐️ Will do business again”

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Posted 1 year ago

“Excellent ! I would recommend anytime great prices”

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Posted 1 year ago

“Sarah made everything very easy to understand the process excellent experience Boat arrived earlier than expected couldn’t be happier”

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Posted 1 year ago

“Will recommend Kerry 👌 all the time she's excellent thank you”

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Posted 1 year ago

“I arranged someone to pick up my from Peterlee copart, made booking quote on 3rd of September and someone called cidor quoted to pick the bike up next day, then next day morning I received a text saying they can't pick up till Friday 6/9, Thursday afternoon received another text from transporters company that they can't book the collection and asked me to book a collection from copart managed to book on in short notice. Then Friday no communication till I rang them even no answer and then received a text saying they missed it as the driver was unable to pick up until 7pm where copart shut at 5pm. Then asked me to book another one for following Monday so, I booked another one and on Monday again driver went to pick up the bike with no space in the van and got cancelled. Then, asked me to book another one for Tuesday which is today, again missed that one too, on top of this no communication until I ring them to see what's happening. It cost me totaling (storage charges, lot retrieval fee, and me to go and pick it up myself) £1094. Very horrible experience and frustration, shiply is unreliable, and very unprofessional. I had car parts, fuel and all sorts stolen by shiply transporters before and I reported all these, as usual no action, all they ask me to requote after 5 days from reported. You can't contact shiply over the phone all you can do is email them and wait for a response for days. I would not recommend shiply at all”

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Posted 1 year ago

Hi Nishanthan, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. Please be assured that we take such issues seriously and will investigate the matter with the transporter involved. While we do not have phone support, our team is available via email to assist with your claim and help resolve this as quickly as possible. Please reach out to support@shiply.com with all the details, and we will do our best to address this promptly. Kind Regards, Anne

Posted 1 year ago

“Preis: okay (zahlbar, bei Lieferung) Lieferung: wie erwartet Also, alles in Allem, fair und unkompliziert, wie man sich dass erwartet. Ich hatte eine Absicherung der Fracht zusätzlich versichert. Dankeschön und ich würde diese Spedition weiterempfehlen können.”

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Posted 1 year ago

“Very helpful and professional”

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Posted 1 year ago

“Collected my car from Kent and delivered to mid Wales. Great company. Delivered on time. Would definitely use them again. Probs wouldn't bother paying for the insurance though.”

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Posted 1 year ago

“No. You can’t make me and this is why people ignore feedback.”

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Posted 1 year ago

“Booked a delivery, paid a £40 deposit and was then informed the delivery could not be done. Asked for my deposit to be refunded and that was 3 weeks ago. Unbelievably awful customer service and I still requesting my deposit to be refunded. Getting nowhere fast. In my experience avoid using at all costs.”

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Posted 1 year ago

Hi Scott, Thank you for your review, and we sincerely apologise for the inconvenience you’ve experienced. We are currently processing your refund, and it should be with you by next week. If you do not receive it by then, please contact your bank for further assistance. We appreciate your patience in this matter and hope to resolve it for you soon. If you have any further questions, feel free to reach out to us at support@shiply.com. Kind Regards, John

Posted 1 year ago

“unprofessional”

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Posted 1 year ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

Shiply is rated 4.5 based on 43,756 reviews